The Lobby Lounge & The Reading Room

Review summary

1. A

   Ahmed

   Dublin

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was beyond the expectations and the service was world class
   

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2. L

   Lydia

   Malta

   1 review

   5.0

   1 review

   Dined on 5 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Exceptional staff througout the hotel . We will be back
   

   The Lobby Lounge & The Reading RoomResponded on 3 November 2024

   Hello Lydia. Thank you for taking your time to write to us about your experience in The Lobby Lounge. I will make sure to pass on your feedback to our staff. Looking forward to welcoming you back with us. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor
   

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3. A

   Aoife

   Dublin

   2 reviews

   3.0

   2 reviews

   Dined on 28 September 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Afternoon tea was a disappointment. Others at the table who ordered hot food were not overly impressed with their dishes especially cold sweet potatoe fries. Service was hot and miss…. Our waiter decided after an hour we had been sitting and served with drinks to put table cloths down on the three tables….not exactly a 5 star dining experience
   

   The Lobby Lounge & The Reading RoomResponded on 2 October 2024

   Hello Aoife. Thank you taking your time to write to us about your experience at Lobby Lounge. I am disappointed to hear that you did not have a good experience whilst dining at The Lobby Lounge. I will take this time to review the mistakes that were made. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor.
   

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4. L

   Lou

   Dublin

   11 reviews

   2.0

   11 reviews

   Dined on 12 September 2024

   1. Overall 2
   2. Food 1
   3. Service 5
   4. Ambience 4

   We ordered Sliders that arrived cold & our waiter kindly replaced them - and the new ones were also cold, the buns were part frozen, the burger was cold & the cheese wasn’t melted. One of our guests ordered a chicken burger, which was literally sliced chicken breast in a bun! Very disappointing!
   

   The Lobby Lounge & The Reading RoomResponded on 16 September 2024

   Hello Lou. Thank you for taking your time to write to us about your time at The Lobby Lounge. It is very disappointing to hear that you did not enjoy the food whilst dining with us. I will take this time to review the mistakes with our Kitchen team. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor.
   

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5. M

   Mary

   Dublin

   9 reviews

   5.0

   9 reviews

   Dined on 31 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very enjoyable lunch in very peaceful surroundings.
   

   The Lobby Lounge & The Reading RoomResponded on 7 August 2024

   Dear Mary Thank you for taking your time to write to us about your experience in Lobby Lounge. I am very glad to read that you had enjoyed your lunch and the peaceful surroundings of the hotel. Looking forward to welcoming you back. Kind Regards, Pavel Nikeryasov, Lobby Lounge Supervisor.
   

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6. M

   Mary

   Dublin

   4 reviews

   vip
   4.0

   4 reviews

   Dined on 31 July 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   A very pleasant experience. We were happy to stay and chat - no rushed feeling. Danielle was friendly and helpful in her service. Thank you! The Lamb chops main was succulent - I will return for that!
   

   The Lobby Lounge & The Reading RoomResponded on 7 August 2024

   Dear Mary Thank you for taking your time to write to us about your experience in the Lobby Lounge. I am glad to hear that you had a good time whilst dining with us in The Lobby Lounge. I will make sure to pass on your feedback to Danielle. We will be looking forward to welcoming you back. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor.
   

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7. OT

   OpenTable Diner

   Dublin

   1 review

   1.0

   1 review

   Dined on 27 July 2024

   1. Overall 1
   2. Food 1
   3. Service 5
   4. Ambience 2

   we had dinner at 7.30 on Saturday - we left at 9.75pm having waited an hour for our starter - which was a long wait but the food was really good. we waited another hour for the main - I had the vegetarian Cauliflower and mash which was reheated , watery and inedible. my husband had striploin and he had ordered it medium rare - it was overcooked and vegetables were re heated. He ordered extra chips - they never came My daughters chicken nuggets were really good we left as it was way past our daughters bedtime and the meal was so bad we were not going to wait another hour for another disappointment it was also my husbands birthday dinner. if there is a wedding in your establishment your other guests should not have to suffer for it. your kitchen is obviously way understaffed and under pressure waitress was brilliant I have to praise Ines she did her best in a bad situation. the manager did come to talk to us as we left when he saw our full plates as we could not eat food. .
   

   The Lobby Lounge & The Reading RoomResponded on 11 August 2024

   Dear Anonymous, Thank you for taking the time to share your feedback regarding your dining experience with us. We were saddened to read that what should have been a lovely birthday dinner experience for you and your family was definitely not on this occasion and certainly not the experience, we want any of our guests to have. We have shared your review to our culinary team regarding the delay and food quality. Knowing how crucial this is to our culinary team, this constructive feedback will be a great opportunity to improve their procedures and food offerings. We are delighted that our waitress, Ines did her best in her service. We are hoping to welcome you back soon so we can look after you to the standard we pride ourselves on. Kind Regards, John Erickson Lobby Lounge and Bar Manager
   

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8. A

   Agraz

   Dublin

   5 reviews

   5.0

   5 reviews

   Dined on 27 July 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing afternoon tea in a very beautiful place. Maria was exceptionally good for us and we had a very special afternoon as a family.
   

   The Lobby Lounge & The Reading RoomResponded on 7 August 2024

   Hello Agraz. Thank you for taking your time to write to us about your afternoon tea experience. I am very glad to hear that you enjoyed your afternoon tea with us. I will make sure to pass on your feedback to Maria. Looking forward to welcoming you back. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor.
   

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9. AB

   AnneB

   Los Angeles

   1 review

   3.0

   1 review

   Dined on 22 July 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 4

   We were told the lamb dish would take 30-35 minutes. Ok, sounds good. An hour later they finally brought the main courses. The restaurant hardly had any patrons at that time.
   

   The Lobby Lounge & The Reading RoomResponded on 23 July 2024

   Dear AnneB Thank you for taking your time to write to us about your experience at Lobby Lounge. I am dissapointed to read that about your bad time at The Lobby Lounge. I will take this time to find out about the extent of the problem. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor.
   

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10. OT

    OpenTable Diner

    London

    1 review

    5.0

    1 review

    Dined on 16 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The lobby lounge and Reading Room at the InterContinental Hotel left an indelible impression on me. From the moment we arrived, the service was impeccable. We were promptly seated, and refreshing glasses of both bottled still and sparkling water appeared while our main drink orders were taken. Whilst they happened to be out of the drink I selected, the staff’s swift recommendation for an alternative drink option was spot-on, and I was thoroughly pleased with their choice. The synchronised arrival of our food was also thoughtful touch. We didn’t have to wait for plates to arrive 1 after the other, getting the food altogether made the dinning experience great. The ambiance was nothing short of fantastic - a harmonious blend of elegance and comfort. The experience ranks among one of the best I’ve had in a hotel lobby lounge. In summary, the InterContinental Hotel’s Lobby Lounge is a must-visit for anyone staying at this hotel. The restaurant is fantastic but if you’re looking for something a little more relaxed but with the same high quality service, this is a great option. I would certainly recommend this Hotel as a place to stay and dine. Fantastic!!
    

    The Lobby Lounge & The Reading RoomResponded on 23 July 2024

    Dear Anonymous. Thank you for taking your time to write to us about experience at Intercontinental Dublin. I am very glad to read that you enjoyed all the facilities of the hotel. I will make sure to pass on your great feedback among our team members. Looking forward to welcoming you back. Kind Regards, Pavel Nikeryasov Lobby Lounge Supervisor
    

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