The Orange Pub & Boutique Hotel Belgravia

Review summary

1. E

   Eliza

   Hertfordshire

   3 reviews

   2.0

   3 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 3

   Sadly not a good experience. The service was incredibly rushed - we were just enjoying our starters when they tried to bring out our mains. The food itself was partially inedible - not fresh or tasty in any way.
   

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2. R

   Rhian

   San Francisco

   3 reviews

   5.0

   3 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. Delicious Sunday Roast. Fun and engaged staff.
   

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3. L

   Lucy

   London

   1 review

   2.0

   1 review

   Dined on 4 January 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   A lovely pub restaurant with great atmosphere, but unfortunately the service was not good at all. We weren't even showed to our table, rather just rudely pointed in the direction of a table. And it was a special occasion we had booked for, so we felt somewhat disappointed. Wine order was completely forgtotten and we had to follow up twice. Service was generally very slow - it was 45minutes before we even had opportunity to order anything, we just felt ignored. And then being charged the 15% service charge left a sour taste... Food was also just ok for the price point, the pizzas on the next table looked lovely - wished we'd ordered those instead. Will go back for a drink, but may give the food a miss next time!
   

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4. T

   Tim

   London

   1 review

   2.0

   1 review

   Dined on 29 December 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   I have been to this restaurant several times over the years. Tonight realizing it has had its day, it now feels like it’s resting on its former reputation! Not worth the money, food below par, service incredibly average… skip this restaurant! Could be amazing, it’s not. Shame!
   

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5. T

   Tatiana

   London

   1 review

   2.0

   1 review

   Dined on 29 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   It was my first experience at The Orange, and unfortunately, it did not live up to its price. The service was sluggish and it was challenging to get the attention of the staff, which seemed understaffed given the high volume of clients. We ordered beef roasts, and it was disappointing as the meal was cold and appeared to have been prepared hours in advance, served without any attempt to reheat it. It was not a good meal. Additionally, the children's menu was lacklustre. They could easily offer simple options like a cheeseburger and fries. Furthermore, it should be made clearer that the regular menu is not available on Sundays. The waitress seemed exhausted and lacked patience while we tried to find something suitable for our child to eat. I aimed to provide a great experience for my guest, but it turned out to be quite the opposite, ultimately disappointing.
   

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6. K

   Kaori

   London

   2 reviews

   5.0

   2 reviews

   Dined on 24 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Such friendly staff both at the bar and at the restaurant upstairs. Superb service. Great food. Beautiful atmosphere. True 5 stars gastro pub 🌟 🤩
   

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7. V

   Vanessa

   London

   4 reviews

   2.0

   4 reviews

   Dined on 21 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   This is a pub but it charges West End prices. The food was OK but nothing particularly special. My 2 friends had the roast chicken - it was fine but £20 without vegetables. About £32 with. I had the pork and that was £25 without vegetables and ££37 with. That's quite expensive for a pub. We were rushed off our table after an hour and half even though it was booked for 2 hours. We moved downstairs and had another drink (£24 for 2 x medium size glasses of wine). This is an expensive pub - arguably one of the most expensive in London. So it was rather disappointing to say the least, that the service didn't match the cost. AND UNFORGIVABLY, there was no lavatory seat on the lavatory, I spoke to the manager about it and his response was pretty pathetic - he has tried to fix it but no luck, he was expecting men to go in there but hadn't put a sign on, and he didn't know when it was going to be fixed. He could, with some initiative and pride in wanting his pub's facilities to match the price, gone to B&Q or any hardware shop this morning and bought a new one. I said that for the calibre of pub (and price of their drinks and food), one could reasonably expect a loo seat in the lavatories. He was not apologetic. I think this sums up the pub. Expensive, arrogant, patronising, mediocre and I wouldn't recommend.
   

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8. L

   Lucy

   London

   1 review

   2.0

   1 review

   Dined on 16 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Really poor service unfortunately, waited nearly 45 mins from our booked time to get seated and then left to flag down waiters to get water and orders taken. Overbooked it seemed but poor communication when inside and staff visibly stressed out.
   

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9. J

   Jayden

   Sydney

   2 reviews

   3.0

   2 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 2
   3. Service 1
   4. Ambience 4

   Sold out of half the food that night. Guy at the door was rude and hopeless
   

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10. C

    Christiane

    London

    10 reviews

    2.0

    10 reviews

    Dined on 14 December 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2

    I was disappointed by everything: poor service, poor food, no Christmas decorations or Christmas menu. The service was slow and we did not feel welcome. The wine we ordered was not available and it took ages to get a bottle of wine up from the cellar. This was a Christmas meal for friends but the pub had no decorations other than left over from Halloween and a short string of Christmas guirlande over the bar. Some food portions were too small ( hake) whilst others (chicken) were too big. ( half a chicken!) Sides of greens were nothing but few leaves of different cabbage, cold and sloppy. Overall very disappointing and over priced for what the experience.
    

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