The Prime Rib

Review summary

1. P

   Pt123

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went to celebrate my husband’s birthday. It was the perfect choice. The atmosphere was beautiful. The service was excellent. There were four of us and everyone enjoyed their meal. My steak was perfect. The sea bass and snapper were excellent. We will definitely return. I highly recommend this restaurant.
   

   Is this helpful?

2. T

   Tim

   VIP

   Houston

   45 reviews

   4.0

   45 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Caitlyn at the bar and Millie in main dining were both excellent.
   

   Is this helpful?

3. G

   Glenn

   Dallas

   3 reviews

   1.0

   3 reviews

   Dined on 23 February 2025

   1. Overall 1
   2. Food 1
   3. Service 4
   4. Ambience 3

   4 of us dined. The lobster was overcooked and tough. The prime rib was absolutely raw, sent it back. When they brought it back it looked like they pan seared it. It had no flavor and was very tough to chew. The horseradish sauce was basically liquid sour cream. Ribeye ordered medium was well done. $600 dinner tab and it was terrible. Would not recommend and will not go back.
   

   Is this helpful?

4. D

   Daniel

   VIP

   Shreveport

   42 reviews

   4.0

   42 reviews

   Dined on 23 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Party of 4 Apps Chargrilled Oysters (friends) B+ Potato Skins (us) not typical B- Entrees Salmon A+ Crab cakes A+ Small filet Taste A- was room temp when brought out ordered medium was medium rare + Ribeye Taste A- was also room temp ordered medium this was around a rare to medium rare Sides Baked potato B+ Mac and Cheese C- the worst thing we had overall Crawfish Risotto A++ I can’t recall the other side ordered but it was eaten so A Drinks B+ we kept it simple wine etc. Price over $550 for a party of 4 with tip it’s comparable to other steakhouses that are higher end anywhere so it’s today’s world for a nice dining exp. Sides can be shared except baked potato Service was slow to start but once it got going was great Will go back for sure probably get a fish entree next time
   

   The Prime RibResponded on 24 February 2025

   Thanks for the detailed feedback, Daniel! We're glad you enjoyed the salmon, crab cakes, and crawfish risotto. We appreciate your comments on the temperature of the steaks and the mac and cheese—your insights help us improve. Looking forward to your next visit!
   

   Is this helpful?

5. E

   Elizabeth

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on 23 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The atmosphere was fabulous. The staff, especially our waitress Mille was amazing and very attentive to us. The hostess’s weren’t friendly, almost made me feel as if I was disturbing them when entered. I had the sea bass which was good and my husband had the bone in filet which was outstanding. I wish I would have ordered the steak. My husband got a loaded baked potato. The potato was $9.00 and to have it loaded was an additional $5.00 and came with butter and sour cream. I was surprised it didn’t come with cheese for the up price for loaded. Overall, we were satisfied.
   

   Is this helpful?

6. R

   Reid

   Shreveport

   1 review

   4.0

   1 review

   Dined on 22 February 2025

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 4

   Service was extremely slow, we were set immediately at our reservation time. Food was good, not excellent for the prices you paid. All in all we were there a total of almost 2 hours from the time we sat down to the time we got our check and paid. I don’t feel like I will be returning.
   

   The Prime RibResponded on 24 February 2025

   Thank you for your feedback, Reid. We're glad you enjoyed the food, but we apologize for the slow service. Your experience is important to us, and we’re constantly working to improve. We hope you'll consider giving us another chance in the future.
   

   Is this helpful?

7. D

   David

   Shreveport

   1 review

   4.0

   1 review

   Dined on 21 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Very Delicious 😋. Brought out the wrong food but was fixed quickly. The casino was on its 6th day of opening, so the mistake was fine.
   

   The Prime RibResponded on 24 February 2025

   Hi David- Thank you so much for your review and so sorry to hear that we mixed up your order. Appreciate the feedback and hope to see you again soon!
   

   Is this helpful?

8. M

   McCay

   Chicago

   1 review

   1.0

   1 review

   Dined on 21 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   Food took over 2 hours to arrive. When it arrived, only have the table was served. Appetizers were cold. Water wasn’t refilled unless asked. Plates weren’t cleared. The manager was very kind and took a few things off our bill. I would come back after it is more established.
   

   Is this helpful?

9. H

   Heather

   VIP

   New Orleans

   3 reviews

   4.0

   3 reviews

   Dined on 20 February 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Our server Tyler was extremely attentive Prices did not meet the quality Restrooms inside the restaurant were unclean and only one toilet was working
   

   The Prime RibResponded on 24 February 2025

   Thank you for your feedback, Heather! We're glad to hear Tyler provided attentive service. We’re actively addressing the restroom cleanliness and pricing concerns to ensure a better experience. Your insights are invaluable in helping us improve!
   

   Is this helpful?

10. D

    Danielle

    Shreveport

    5 reviews

    5.0

    5 reviews

    Dined on 17 February 2025

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Wonderful from start to finish! Staff is TOP TIER.. the attention to detail and customer service will carry The Prime Rib to much success. Tyler & Wayne were AMAZING! Even management was attentive! No complaints will be back! Here are pics of our appetizers… we were having such a great time we forgot to get pics of our entrees! We had the NY strip, ribeye, corn, Brussel sprouts and mashed potatoes…. ALL YUMMY!
    

    • 
    • 

    Is this helpful?