The Pump House

The Pump House reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. D

   Dalton

   Charlotte1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Shrimp cocktail and crab cakes great appetizer. Steak burger is amazing
   

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2. a

   acardi

   San Francisco2 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our second time at Pump House for dinner, service was exceptional as always and they got our party of 6 seated promptly when we got there. Drinks and appetizers were AWESOME, the main dishes were great but not amazing, except for the trout which was the best thing of the night. In the future I hope they change up the menu more… it was exactly the same as what they offered 1.5yrs ago the first time I came here for dinner. Overall an awesome place to come for a nice dinner.
   

   The Pump HouseResponded 3 days ago

   Thank you for the great review! We actually roll out our new Spring and Summer Menu starting 4pm 3/19/25! We would love for you to come try it and let us know what you think. We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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3. M

   MINDY VIP

   Charlotte1 review

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Johnny was an incredible waiter we had fun and enjoyed him!
   

   The Pump HouseResponded today

   Thank you for the great review! It is wonderful to hear that Johnny did an incredible job for you. Please ask for him the next time you join us! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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4. OT

   OpenTable Diner

   Coastal Georgia2 reviews

   4.0

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I met someone here yesterday for a first date. It was my first time coming, and I enjoyed it quite a bit. Johnny, our waiter, was attentive and very responsive to our questions. He did a good job going over the menu and giving us options to fit our different tastes. I look forward to going back.
   

   The Pump HouseResponded 3 days ago

   Thank you for taking the time to write a review. Sounds like we had some opportunities for improvement, but we are happy that Johnny was able to do a wonderful job for you. Feel free to request him the next time you come in! We would love to hear more about your experience whenever you have time! Sincerely, Pump House Management
   

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5. OT

   OpenTable Diner

   Charlotte5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had great food and service. Our waiter was very attentive even tho he was busy! Food was great!
   

   The Pump HouseResponded 5 days ago

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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6. OT

   OpenTable Diner

   Charlotte2 reviews

   5.0

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everyone was very nice, and the food came out fast. My children loved looking out at the water.
   

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   The Pump HouseResponded 5 days ago

   Thank you for the great review! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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7. S

   Shannen

   Charlotte1 review

   5.0

   Dined on 13 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Simply sign in and book a table, very quick and easy 🤗
   

   The Pump HouseResponded 5 days ago

   Thank you for the great review! We are so happy that your server took great care of you, and thank you for celebrating a birthday with us! We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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8. G

   Gina VIP

   Charlotte10 reviews

   4.0

   Dined on 13 March 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   First off, The Pump House is an exceptional experience for Rock Hill. We chose to sit at the 5th floor bar - which is our favorite spot . On this night a private party was on the patio and there was only one bartender. Our service was a bit slow and chaotic because the one bartender was constantly being pulled to the server side of the bar with their drink demands . It would seem if a private party is scheduled - than an extra bartender would be needed . Had the actual bar been packed - it could have been way worse. This won’t keep us away but for a less loyal customer or first time experience this could be a negative experience.
   

   The Pump HouseResponded 5 days ago

   Thank you for taking the time to write a review. We apologize that the private party slowed down your service and hampered your experience with us. We will absolutely take this into consideration to ensure all of our guests have a perfect outing at The Pump House. We would love to hear more about your experience whenever you have time! Sincerely, Pump House Management
   

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9. C

   Cherie

   Massachusetts1 review

   5.0

   Dined on 12 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first visit. Our waiter was Travis. He was excellent. Knowledgeable and polite. The food was outstanding!! Two of us had the pork chop and it was absolutely delicious. One had shrimp and grits and it was amazing. One had salmon and it was perfection. Would absolutely dine here again!! We also had the fried okra appetizer and it was really good. The cornbread and peach butter served to each table is so good.
   

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   The Pump HouseResponded 5 days ago

   Thank you for the great review! We are so happy that Travis did such a great job for you on your visit, and that you enjoyed all of your food. We appreciate the feedback, and look forward to seeing you again soon. Sincerely, Pump House Management
   

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10. L

    Lee VIP

    New York City23 reviews

    4.0

    Dined on 11 March 2025

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 3

    We came here on Valentine’s Day and liked it so much we came again. We are for making this our regular local spot. We would also like to mention our server MASON, he was great. We had him on both of our visits and we will be requesting him on our future visits. Management was very good also as they made sure to stop by our table to see if everything was alright.
    

    The Pump HouseResponded 5 days ago

    Thank you for taking the time to write a review. We are so glad that Mason did a great job for you, but it sounds like we had some opportunities for improvement. We would love to hear more about your experience whenever you have time! Sincerely, Pump House Management
    

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