THE RIM - Fort Worth

Review summary

1. M

   Mariem

   VIP

   Dallas

   23 reviews

   3.0

   23 reviews

   Dined today

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   AFTER we had ordered, our server announced 2 entrees were coming out, but the third entree was sold out - so we had to re-order for that person… hoping their entree was not delayed way beyond the others. The menu offers almost too many choices- especially if they are not adequately stocked.
   

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2. T

   Tawne

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Rim is my favorite! The food is always so good and the service is excellent! You should check it out. The people are so nice and the decor is really cool! 10/10!
   

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3. T

   Tonya

   Dallas

   20 reviews

   5.0

   20 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very nice! We love The Rim Food was delicious, my server was so attentive.
   

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4. R

   Robin

   Dallas

   3 reviews

   5.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff at this Rim are ALWAYS soo much fun & take such good care of everyone! My friends & family keep finding ourselves coming back! Keep adding to the happy hour menus!❤️‍🔥
   

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5. K

   Karen

   Dallas

   1 review

   3.0

   1 review

   Dined on 14 December 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Unfortunately, this family favorite dining spot is not as good since being sold to a restaurant group. At lunchtime the restaurant was half full, however our meals took 45 minutes to arrive at our table. We were seated at a table by the windows with the sun blaring in and no pull-down shades to block. My husband had to wear his sunglasses. :-( The menu cards were dirty. The 3-pc. dark meat fried chicken meal came with 3 drumsticks instead of a variety. The chicken fried steak was tough with gristle. To our server's credit, she was attentive and did apologize for the delay. The next time we decide to go out for a family meal, we'll probably choose elsewhere since this was not our first negative experience.
   

   THE RIM - Fort WorthResponded 3 days ago

   Karen, We're truly sorry to hear about your recent experience at our location. We strive to provide the best food and service to our guests, and it's clear we missed the mark during your visit. We apologize for the inconvenience caused by the lack of shade, the discrepancy in the order, and the quality of the meals. We also regret the disappointment with the menu and the chicken. Your feedback is invaluable to us as we continually work to improve. We hope you'll give us another chance to provide the quality dining experience you and your family deserve. When you would like to give us another chance, please ask for a manager so we can assist in giving you the best service. Respectfully, THE RIM - Fort Worth Management Team
   

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6. K

   Kendra

   Houston

   2 reviews

   5.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a wonderful experience. The only complaint was the ettoufee was a bit expensive for the amount you got. All other dishes were good portions.
   

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7. S

   Sonia

   Dallas

   4 reviews

   4.0

   4 reviews

   Dined on 13 December 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 3

   It was o.k. I'd give it back, but I'd order something different. I saw plenty of patrons whose dishes looked good such as steak, wings etc...I had the grilled chicken pizza and the chicken didn't have any grilled flavor. The house margarita was very good, the queso dip was good but it would be better with traditional tortilla chips for sure versus the house made potato chips.
   

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8. J

   Julie

   Dallas

   3 reviews

   2.0

   3 reviews

   Dined on 11 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   We brought my mom here for her birthday because the menu looked like something she would really like. The server did not know the menu and when we ask questions about particular dishes, she couldn't tell us anything about them or what was in them. We sat there for about 15 minutes before we asked someone to please come and bring us drinks. My food was good, but everyone else at the table did not like theirs. It was overpriced and the service was not really service. The one thing I can say though, is the jalapeño burger was really good and the homemade chips were too.
   

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9. C

   Crystal

   Dallas

   2 reviews

   5.0

   2 reviews

   Dined on 8 December 2024

   1. Overall 5
   2. Food 5
   3. Service 2
   4. Ambience 3

   The food was very tasty, but it was quite noisy and very busy. The server seemed strapped and could not meet the needs of their tables quick enough.
   

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10. H

    Harold

    Dallas

    1 review

    5.0

    1 review

    Dined on 1 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Outstanding service. Great quality and a very relaxed atmosphere. We will certainly return!
    

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