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The Rooftop - Hyatt Herald Square, New York, NY

The Rooftop - Hyatt Herald Square

3.8
3.8
19 Reviews
$30 and under
Contemporary American

Make a booking

2 people
19:00
  • Great for creative cocktails
  • Great for happy hour
  • Neighbourhood gem
Located on the 20th floor of the Hyatt Herald Square. Soak in stunning skyline views with the Empire State Building and Freedom Tower as a backdrop. Relax in cozy seating, savor fresh seasonal small plates and tapas, and enjoy expertly crafted signature-infused spirits, premium beverages, and unique cocktails. This rooftop lounge combines modern design with outdoor comfort, making it one of NYCs finest.


Additional information

  • Dining style
    Casual Dining
  • Price
    $30 and under
  • Cuisines
    Contemporary American
  • Hours of Operation
    Tue–Sat 5:00 pm–11:00 pm
  • Phone number
    (212) 330-1234
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Dress code
    Casual Dress
  • Private party facilities
    Up-On 20 is perfect for your next event. Weather full or partial buyout of Rooftop for more information contact Georgia.demakakos@hyatt.com.
  • Area
    Midtown East
  • Cross Street
    Broadway and 5th Avenue
  • Parking details
    Hotel Parking
  • Public transit
    34st Herald Square
  • Additional
    Bar Dining, Gluten-free Options, Vegan

What 19 people are saying

Overall ratings and reviews

Reviews can only be made by diners who have eaten at this restaurant

3.8
3.8 based on all time ratings
  • 3.6Food
  • 4Service
  • 4Ambience
  • 3.7Value

NoiseModerate

Review summary

AI-generated from verified diner reviews
The Rooftop at Hyatt Herald Square offers an "amazing hidden gem" experience with breathtaking views of the Empire State Building. Guests praise the friendly service from Moe, Jennelle, and Tatyanna, highlighting the "wonderful atmosphere" and "awesome happy hour." While some note slow service during peak times, the overall vibe and location make it a delightful destination for drinks and appetizers.

19 Reviews
  1. Tavia

    Greensboro

    1 review

    2.0

    1 review

    Dined on 22 September 2024

    1. Overall 2
    2. Food 2
    3. Service 4
    4. Ambience 4
    The food came super late and chicken tacos was dry but the two bartenders were excellent

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  2. Alessandro

    Milan

    1 review

    5.0

    1 review

    Dined on 19 September 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Great views and great drinks, staff was super nice. All together a great place

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  3. Richard

    New York City

    103 reviews

    vip
    1.0

    103 reviews

    Dined on 23 August 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1
    Rooftop restaurant was in basement. No mention of that on reservation. Waste of time. Went somewhere else

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  4. OpenTable Diner

    Greater Boston

    2 reviews

    4.0

    2 reviews

    Dined on 11 August 2024

    1. Overall 4
    2. Food 4
    3. Service 4
    4. Ambience 5
    The view was spectacular! Unfortunately, the food took around an hour, and the drinks were $18 yet tasted like juice. I had 2 just to see if it'll creep up on me and nothing special about the drinks. The service, although the 2 hosts working that night were pleasant, they seemed to be short staffed, leaving us unattended, I had to walk my check up to get us out of there. Keep in mind that the tip is included in the total charge. But overall, if I wasn't with my 2 year old, I'll do it again and just bring my own things if it's allowed.
    The Rooftop - Hyatt Herald SquareResponded on 17 August 2024
    Thanks for the review! We're thrilled to hear that you enjoyed the view from our rooftop. We understand that waiting for your food can be frustrating and we apologize for any delay. We're always striving for exceptional food quality and we're sorry to hear that you found our drinks to be less than exceptional. We're also taking your feedback on board regarding the service during our busy hours. We hope to see you again soon and we'll strive to make your next visit a little less frustrating. Best, The Rooftop - Hyatt Herald Square Management Team

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  5. OpenTable Diner

    Las Vegas

    1 review

    5.0

    1 review

    Dined on 29 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    the owner was amazing and suggested drinks which we amazing ! she also hand crafted each beverage. the music was a mix of current and past r&b. would eat here again

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  6. OpenTable Diner

    Greater Boston

    1 review

    1.0

    1 review

    Dined on 26 July 2024

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 5
    The rooftop location was great. The view was flawless, but the service was nonexistant. Had to stand in line to order food and it took an hour + to arrive. We had a reservation but that didn’t matter. They should have limited tables with such severe understaffing. Really - OpenTable should not have a place like that. Disappointed.
    The Rooftop - Hyatt Herald SquareResponded on 29 July 2024
    Hi, We're really sorry to hear about your experience. We're glad you enjoyed the rooftop view and service, but it's clear we fell short in providing the prompt service you deserved. We also regret that our reservation system wasn't working as it should have. We appreciate your feedback and will use it to improve our service. We hope you'll give us another chance to provide a better experience. Best, The Rooftop - Hyatt Herald Square Management Team

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  7. BruceP

    Philadelphia

    19 reviews

    vip
    5.0

    19 reviews

    Dined on 25 July 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5
    Very friendly staff. Great place for appetizers and drinks with a view of the Empire State Building. Highly recommend
    The Rooftop - Hyatt Herald SquareResponded on 31 July 2024
    Hello BruceP, Thank you for your kind words and for recommending The Rooftop - Hyatt Herald Square! We're thrilled to hear that you enjoyed our appetizers and drinks with a view of the Empire State Building. Your high recommendation means a lot to us. We look forward to welcoming you back for more enjoyable experiences. Best, The Management Team

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  8. OpenTable Diner

    Philadelphia

    1 review

    5.0

    1 review

    Dined on 20 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Bartenders and waiters made this a fun experience with their personality. Food was very good, pricey drinks outside of happy hour. Will go again!

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  9. OpenTable Diner

    Greater Boston

    3 reviews

    2.0

    3 reviews

    Dined on 18 July 2024

    1. Overall 2
    2. Food 2
    3. Service 2
    4. Ambience 2
    This is really just a small rooftop bar. When it is busy, the table service is spotty.
    The Rooftop - Hyatt Herald SquareResponded on 29 July 2024
    Hey, thanks for taking the time to share your experience at The Rooftop - Hyatt Herald Square. We're sorry to hear that your visit didn't meet your expectations. We understand that the table service was spotty due to our busy schedule. We appreciate your feedback and will certainly work on improving the quality of our service. We hope to have the opportunity to serve you better in the future.

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  10. OpenTable Diner

    New York City

    1 review

    5.0

    1 review

    Dined on 8 June 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5
    Wonderful atmosphere with a breathtaking view of the Empire State Building. So many great menu options & an awesome happy hour for both food & drink!! Bartenders Moe & Tatyanna demonstrated amazing customer service, going above & beyond to ensure my party’s overall satisfaction. I will definitely be returning!!!

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FAQs

The Rooftop - Hyatt Herald Square is rated 3.8 stars by 19 OpenTable diners.

Yes, you can generally book this restaurant by choosing the date, time and party size on OpenTable.

Make a booking

2 people
19:00
Google Map for The Rooftop - Hyatt Herald Square

32 W 31st Street, New York, NY 10001

Additional information

  • Cross Street
    Broadway and 5th Avenue
  • Area
    Midtown East
  • Hours of Operation
    Tue–Sat 5:00 pm–11:00 pm
  • Price
    $30 and under
  • Cuisines
    Contemporary American
  • Dining style
    Casual Dining
  • Dress code
    Casual Dress
  • Parking details
    Hotel Parking
  • Public transit
    34st Herald Square
  • Payment Options
    AMEX, Discover, Mastercard, Visa
  • Additional
    Bar Dining, Gluten-free Options, Vegan
  • Privacy policy
  • Terms of Use
  • Impressum
  • Cookies and Interest-Based Ads
  • Cookie Preferences
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