The Saint

Review summary

1. J

   Jennifer

   Glasgow

   2 reviews

   1.0

   2 reviews

   Dined 2 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The waiting staff were spread way too thin. It took 40 mins for us to get our starter only after we asked for them. Was asked if wanting any condiments with meal- still never got them Really disappointing
   

   Is this helpful?

   Report
2. A

   Andy

   Angus

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, very good service, staff friendly and attentive.
   

   The SaintResponded 2 days ago

   Thanks for your kind review Andy!
   

   Is this helpful?

   Report
3. R

   Robin

   New York City

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really excellent food…as always. The ambiance was welcoming if not occasionally noisy…but it was Christmas Eve! The portions are generous and the sticky toffee pudding is to die for! Staff were friendly and attentive. Can’t really fault it
   

   The SaintResponded 2 days ago

   Thank you so much Robin for your kind words. Hope to see you soon for another sticky toffee!
   

   Is this helpful?

   Report
4. L

   Liz

   Glasgow

   11 reviews

   4.0

   11 reviews

   Dined on 20 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was good when we got it. We waited about 50 minutes for our food but the manager did the right thing and without a complaint from us he deducted 25% off the bill. So that was the right thing to do. The restaurant wasn’t that busy but still a good atmosphere and nice vibe
   

   The SaintResponded 4 days ago

   Hi Liz Thank you for taking the time to review your recent visit and I am glad you enjoyed the atmosphere and food. Please accept my apologies for the slower than usual service due to us having several larger parties in the restaurant and private dining room. We look forward to welcoming you back in the future. Kindest Regards Steven
   

   Is this helpful?

   Report
5. M

   Margarita

   VIP

   Tallahassee

   10 reviews

   5.0

   10 reviews

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a wonderful Christmas welcome to St. Andrews.
   

   The SaintResponded today

   Thanks a million Margarita!! Happy to have you.
   

   Is this helpful?

   Report
6. a

   angela

   Glasgow

   2 reviews

   5.0

   2 reviews

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food was amazing. Would definitely recommend.
   

   The SaintResponded on 17 December 2024

   Hi Angel Thank you for the 5 star review and delighted you had a great experience. We look forward to welcoming you back soon. Kindest Regards Steven
   

   Is this helpful?

   Report
7. D

   Deb

   VIP

   Kincardineshire

   1 review

   5.0

   1 review

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed a relaxed meal with friends - service was very good . The food was very nice , good portion sizes and tasty. Our server was excellent and dealt with our group in a relaxed & friendly manner. Would be happy to return
   

   The SaintResponded on 17 December 2024

   Thank you so much for your kind words Deb, can't wait to see you again!
   

   Is this helpful?

   Report
8. M

   Mairi

   Yorkshire

   1 review

   5.0

   1 review

   Dined on 2 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Once again The Saint delivered. Great food, excellent service, comfortable surroundings and a mellow atmosphere.
   

   The SaintResponded on 17 December 2024

   Thanks for your kind review Mairi!! Hope to see you again.
   

   Is this helpful?

   Report
9. D

   David

   Aberdeen

   4 reviews

   2.0

   4 reviews

   Dined on 30 November 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   After having a phone call to confirm our booking for 4 people, I was informed that we could not mix both the a la carte menu and the festive menu( I always thought that the paying customer decided what the wished to eat) Service was paid Painfully slow,considering* that the restaurant already had confirmation of our choices of food. Food itself was not piping hot, but appeared to have been sitting under a heat lamp before being served. Staff were at best average, with one waitress dropping desert cutlery on the table, rather than placing it to individual places. Worst of all was the service charge added to our bill. When questioned, we were informed that this was normal practice, with no option of accepting or refusing said service charge. At nearly £20 of a service charge, to say we were shocked was an understatement. Having visited this restaurant/ bar on several occasions, we were very ,very disappointed. On this visit, I can say that we were not the only unhappy customers. With this visit in mind, I can only say, that it will be our last. Sorry, no calu3 for money at all
   

   The SaintResponded on 2 December 2024

   Hi David Please accept my further apologies that we did not deliver on the evening and you felt the service was poor. As we discussed on the evening the pre-order for the festive menu is a requirement as we do not offer this menu on a walk-in basis, and certainly allowing the option to mix the a la carte menu with the festive menu is certainly something we will consider for future festive seasons. The service charge which is discretionary is added to all bills upon presenting to the customer and should it be requested then absolutely there is no issue for this to be removed - we do advise customers on all our menus as well as on our website that we operate a discretionary charge policy. Kindest Regards Steven Gordon
   

   Is this helpful?

   Report
10. A

    Amanda

    Edinburgh

    1 review

    3.0

    1 review

    Dined on 30 November 2024

    1. Overall 3
    2. Food 4
    3. Service 2
    4. Ambience 4

    Food was very good. The service was very poor. Having dirty starter dishes sitting for 20 minutes is not good. Sat for an hour and only received drinks and starter. Same with the main course, sat with finished dishes in front of us for way too long. Asked if we wanted anything else and we requested the dessert menu but were forgotten about again. Service charge was on the bill but we asked for it to be taken off and we would put our own amount on. This was done and when I had to ask for the card machine to pay I was asked to wait while another table paid their bill because they were in a hurry. Not great service at all. Couldn't fault the food. However no wafer for the ice cream and no cheesecake available at 1915hrs.
    

    Is this helpful?

    Report