The Saint

Review summary

1. D

   David

   Aberdeen

   4 reviews

   2.0

   4 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 2

   After having a phone call to confirm our booking for 4 people, I was informed that we could not mix both the a la carte menu and the festive menu( I always thought that the paying customer decided what the wished to eat) Service was paid Painfully slow,considering* that the restaurant already had confirmation of our choices of food. Food itself was not piping hot, but appeared to have been sitting under a heat lamp before being served. Staff were at best average, with one waitress dropping desert cutlery on the table, rather than placing it to individual places. Worst of all was the service charge added to our bill. When questioned, we were informed that this was normal practice, with no option of accepting or refusing said service charge. At nearly £20 of a service charge, to say we were shocked was an understatement. Having visited this restaurant/ bar on several occasions, we were very ,very disappointed. On this visit, I can say that we were not the only unhappy customers. With this visit in mind, I can only say, that it will be our last. Sorry, no calu3 for money at all
   

   The SaintResponded today

   Hi David Please accept my further apologies that we did not deliver on the evening and you felt the service was poor. As we discussed on the evening the pre-order for the festive menu is a requirement as we do not offer this menu on a walk-in basis, and certainly allowing the option to mix the a la carte menu with the festive menu is certainly something we will consider for future festive seasons. The service charge which is discretionary is added to all bills upon presenting to the customer and should it be requested then absolutely there is no issue for this to be removed - we do advise customers on all our menus as well as on our website that we operate a discretionary charge policy. Kindest Regards Steven Gordon
   

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2. A

   Amanda

   Edinburgh

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   Food was very good. The service was very poor. Having dirty starter dishes sitting for 20 minutes is not good. Sat for an hour and only received drinks and starter. Same with the main course, sat with finished dishes in front of us for way too long. Asked if we wanted anything else and we requested the dessert menu but were forgotten about again. Service charge was on the bill but we asked for it to be taken off and we would put our own amount on. This was done and when I had to ask for the card machine to pay I was asked to wait while another table paid their bill because they were in a hurry. Not great service at all. Couldn't fault the food. However no wafer for the ice cream and no cheesecake available at 1915hrs.
   

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3. M

   Marion

   Edinburgh

   15 reviews

   5.0

   15 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food was amazing. Staff were really friendly and the service was quick
   

   The SaintResponded 3 days ago

   Hi Marion Thankyou for taking the time to review your visit and we are delighted you found the team friendly and the service was prompt. We look forward to welcoming you back soon. Thanks Steven
   

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4. R

   Rebecca

   Berkshire

   2 reviews

   1.0

   2 reviews

   Dined on 17 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Booked a table for 11:15am. On entering the bar area we weren’t even acknowledged. Told the bar staff we had booked a table and she said to wait and someone would be with us (whilst pouring the chef of the kitchen a pint of beer)10 mins later someone asked if they could help. Explained we had booked a table and he sat us down with lunch menus only to say they didn’t serve lunch till 12. We all agreed breakfast menu would be fine (at 11:30 when they stop serving breakfast!) Took them ages to take our order of 3 coffees and 1 pint orange cordial, for them to comeback 10 minutes later and say they had no orange cordial or any syrups for the coffees apart from gingerbread. At this point we decided to leave. Service was slow to say the least, looked like no one on front of house actually cared about any customers walking through the door. A real shame as the food looked really good quality.
   

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5. m

   margaret

   Edinburgh

   2 reviews

   5.0

   2 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service from every member of staff. Caring and very professional, especially as my friend has complex dietary issues. Food was lovely and surroundings attractive and spotless. First time there but we’ll be back! Our only gripe was £11.95 for an extremely meagre cheese board. Rather overpriced!
   

   The SaintResponded 3 days ago

   Hi Margaret Thankyou for taking the time to review your recent visit and it is lovely to read that the team were caring, professional and we managed to cater for your friends dietary issues. Overall it sounds like you had lovely time and enjoyed the ambience. I am sorry you found the cheeseboard overpriced and we will certainly consider reviewing this on our next menu change. We look forward to welcoming you back soon. Kindest Regards Steven
   

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6. M

   Martin

   Glasgow

   22 reviews

   vip
   3.0

   22 reviews

   Dined on 11 November 2024

   1. Overall 3
   2. Food 1
   3. Service 3
   4. Ambience 4

   Drinks- fine. Ordered some food with our tea or coffees. This never appeared.
   

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7. m

   margaret

   Perthshire

   5 reviews

   4.0

   5 reviews

   Dined on 3 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   Food good excellent fish and chips Sone of the menus a bit grubby Need cleaning We were nit informed there was a, Sunday roast available until after we had ordered It was only when we saw it being ssrved to other diners we became aware Overall a nice experience
   

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8. D

   Dot

   Angus

   1 review

   4.0

   1 review

   Dined on 2 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Lovely dining experience. The food was really nice and portions very generous. Staff were pleasant and attentive. Will be back again.
   

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9. D

   Dorothy

   Angus

   1 review

   5.0

   1 review

   Dined on 1 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delicious food, a lovely place to eat in St Andrews.
   

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10. L

    Liz

    Glasgow

    9 reviews

    4.0

    9 reviews

    Dined on 29 October 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    Another lovely meal with a great atmosphere especially when the pub quiz started. Just felt the service was sluggish. Sat waiting a full ten minutes before we flagged someone down to order drinks. Then they didn’t come with the drinks and had to be chased up. Once we ordered, the starters came and then when they were done we sat for another ten minutes before we were asked if we wanted anything else! Yes please - our main courses! So it just felt that there was a shortage of staff and although it didn’t detract from the overall experience it didn’t live up to usual standards. But food was great!
    

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