The Statler French American Bistro

Review summary

1. M

   Mary

   VIP

   New York City

   5 reviews

   5.0

   5 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fourth time there, always a treat!! The good is next level good!! Downtown in the center of everything!! Treat yourself- and someone you ❤️
   

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2. I

   Isabel

   Denver

   2 reviews

   2.0

   2 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 4

   We felt rushed, server seemed annoyed the entire time. Food was alright but not for price charged.
   

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3. C

   Chris

   VIP

   Detroit

   10 reviews

   2.0

   10 reviews

   Dined 6 days ago

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   I made a reservation here for my wife and I ahead of a Lions home game. It started great, the vibes were dope, they had a great DJ, and the staff was nice. But things went downhill pretty quickly... First, they...are...slow. It took quite some time to get my espresso martini, but I wasn't that pressed. But the food took FOREVER. I ordered chicken & waffles, and my wife order the cheeseburger & pommes frites. Mines was pretty good, but her fries were cold, the burger was pink after she asked for well done (and had asked the server to confirm the kitchen can do it), and the sauce she asked for on the side was missing. We told the server, and she took it back and brought another burger...that was also pink. She gave up on that and ordered the short rib...which then took a whole 'nother FOREVER to come out. There was a notable negative change in demeanor from our server as well after sending the first dish back. We were told more than once that the kitchen & bar were backed up and they were slammed. I would expect that this would be expected before a home football game. Again, they had a DJ and there was staff wearing Lions gear, I don't think this situation snuck up on them. Overall a ton of unrealized potential. My experience matches many of the others I've seen: nice ambiance with slow service and meh food. Vibes aren't enough, I won't be returning.
   

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4. F

   Francisco

   Orlando

   4 reviews

   3.0

   4 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food was excellent, however service was terrible and there was a DJ playing music too loud which did not allow us to have a great experience
   

   The Statler French American BistroResponded 2 days ago

   Thank you for your feedback. We’re thrilled to hear that you enjoyed the food, but we sincerely apologize for the service and the loud music affecting your experience. We understand how important a comfortable atmosphere is, and we’ll be sure to address both the service concerns and the music volume to ensure a better environment for all of our guests moving forward. We truly appreciate you bringing this to our attention and hope you’ll give us another opportunity to provide you with a more enjoyable experience next time.
   

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5. A

   Angela

   Detroit

   6 reviews

   5.0

   6 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Rasool was our server and he was incredibly attentive, competent and friendly. Will definitely be back!
   

   The Statler French American BistroResponded 2 days ago

   Thank you for taking the time to leave us a lovely review, Angela. We'll be sure to share your compliments with Rasool- he is a tremendous asset to our team. We look forward to serving you again soon!
   

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6. H

   Henry

   Detroit

   19 reviews

   4.0

   19 reviews

   Dined on 13 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   This was our second time dining at The Statler and we were a little disappointed as it was a let down from our first time. First of all, let me complement our server, Rasool. He was excellent. He was very efficient. He kept us informed of our meal/kitchen progress while he presented a very easy rapport while maintaining a professional posture. We highly recommend him as a server. That brings me to the food. Let me start by saying that overall, the food was good. However, there were a few items that need to be mentioned. First, I ordered the sole but was informed that they didn't have sole that evening but were substituting halibut. Which is fine. I love halibut as long as it's not overcooked, which it was. It was pan seared to a dry and chewy texture. I still ate it as time was a factor for the show were seeing at the Fox. I ordered the Country Lyon salad which was supposed to be on little gem lettuce but came out with mixed field greens. No explanation, just disappointment. My wife ordered the roasted beet salad which was really a tossed field green salad with a few cut up beets in it. It was a let down on both presentation and flavor. On a positive note, we parked in the basement lot which the manager validated for us. So keep that in mind if you go. We will most likely not return as there are many great restaurants in downtown Detroit to patronize for a pre-theater night out.
   

   The Statler French American BistroResponded 2 days ago

   Thank you for taking the time to share your experience with us. We’re grateful for your kind words about Rasool—he is truly an asset to our team, and we’re happy to hear that his service stood out during your visit. We’re truly sorry that this experience didn’t live up to the high standards you enjoyed during your first visit. We sincerely apologize for the issues with the halibut, salad substitutions, and the beet salad. These are certainly not the experiences we aim to provide, and we’ll address these concerns with our kitchen team to ensure consistency moving forward. While we’re sorry to hear you may not return, we respect your decision, and we hope you’ll consider giving us another chance in the future. We value your feedback and would love the opportunity to serve you again.
   

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7. D

   Diane

   VIP

   Detroit

   24 reviews

   4.0

   24 reviews

   Dined on 10 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   We always enjoy dining at The Statler. We love the room, the ambiance. Our salad, entree, and dessert were excellent. Service was spotty.
   

   The Statler French American BistroResponded 2 days ago

   Thank you for taking the time to share your feedback, Diane. We apologize that the service fell short of our standards, but are pleased to hear you enjoyed the food and ambiance. We look forward to welcoming you back soon.
   

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8. C

   Chris

   Columbus

   18 reviews

   5.0

   18 reviews

   Dined on 10 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Exceptional service and the food was simply amazing. Such a wonderful dinner before going to a show. Highly recommend
   

   The Statler French American BistroResponded 2 days ago

   Thank you for the lovely review, Chris. We're glad you enjoyed your experience, and we hope you enjoyed your show. We're proud to have earned your recommendation and we look forward to serving you again soon!
   

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9. M

   Mariann

   VIP

   Detroit

   3 reviews

   5.0

   3 reviews

   Dined on 9 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Delicious food. Good service. Close to Fox Theatre and Comerica park
   

   The Statler French American BistroResponded 2 days ago

   Thank you for the great review. We hope to serve you again soon!
   

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10. SN

    StacyN

    Chicago

    2 reviews

    5.0

    2 reviews

    Dined on 8 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    We had a special wine pairing dinner which was a nice surprise. The chef/server (Marcus) made sure that the items were prepared GF due to an allergy. Marcus was also very attentive to our need to be done at a certain time due to having show tickets. He was friendly and knowledgeable. This is a great location in the heart of Detroit’s sports and theater district
    

    The Statler French American BistroResponded 2 days ago

    Thank you for taking the time to leave us a wonderful review, Stacy. We're so glad to hear that Marcus provided an excellent experience. He is a tremendous asset to our team and will surely appreciate your compliments. We look forward to serving you again soon.
    

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