The Statler French American Bistro

Review summary

1. J

   Jana

   Orlando

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 5

   For the price, this was definitely overrated. The service was mid. Food was ok, nothing stellar, and maybe don't have the staff bring around the dessert cart 3x during the meal. It was just not the experience we expected for the price.
   

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2. AD

   AngieD

   Detroit

   4 reviews

   3.0

   4 reviews

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 4

   I ordered the lambchops and had to return them twice. The cook obviously didn't know how to cook them. The first order was over cooked and were hard to cut. I ordered them to be cooked medium and I received well done. They took the order back and replaced them with lambchops that were cooked medium well not medium, and it seemed the cook was upset that he/she made them very salty. Seemed like they salted the chops two to three times the normal amount. At this point I told the manager that they were again not cooked to my satisfaction and returned them. At this point I didn't want to order anything else. The rest of our group had already finished their meals. The other three people in our group said that their meal was cooked fine just mine was terrible. Lucky for me we had ordered two appetizers because that was all I had to eat. To add insult to misery I ordered a decaf coffee and another person in our group ordered a regular coffee and they both were terrible. They tasted as if they had been sitting in the pot since the time they first brewed it. It smelled foul. I even had the waitress smell it and she agreed it did smell bad.
   

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3. A

   Alex

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Russell, our waiter, was the nicest human but also had great recommendations. Filet is 10/10. Lamb chops, very good. Drinks were amazing. They turned down the music a little for our larger table to hear each other. Vibes were lovely and highly recommend this spot.
   

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   The Statler French American BistroResponded 3 days ago

   Thank you for the kind review, Alex! We're thrilled to hear that Russell provided you with excellent recommendations and made your evening memorable. We're glad you enjoyed our Filet and Lamb Chops, along with the drinks. We'll be sure to pass along your kind words and best wishes to Russell. He truly is a gem, and we're fortunate to have him on our team. Thank you again for your glowing review and for highly recommending our spot. We look forward to welcoming you back soon!
   

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4. B

   Bob

   Detroit

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and the food was great. We went for a holiday dinner and had a great time.
   

   The Statler French American BistroResponded 2 days ago

   Thank you for taking the time to leave us a wonderful review, Bob. We look forward to welcoming you back soon!
   

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5. S

   Steven

   Toronto

   13 reviews

   4.0

   13 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 4

   Server Marcus was awesome. Beat salad lacked goat cheese. Halibut was lacking flavour. Steak was great Calamari was fantastic
   

   The Statler French American BistroResponded 2 days ago

   Thank you for the feedback, Steven. We look forward to serving you again soon.
   

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6. m

   mark

   Detroit

   6 reviews

   3.0

   6 reviews

   Dined on 21 December 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 2

   They didn’t serve an item on the menu I was going to order. The waitress said it was because the restaurant was no longer ‘French’! It also was VERY noisy. Finally, the fish I had to order because they weren’t ’French’ wasn’t cooked properly.
   

   The Statler French American BistroResponded 2 days ago

   Thank you for sharing your feedback, Mark. We apologize for the inconvenience you experienced with the menu change and the noise level during your visit. Our team is continually working to improve, and your input is invaluable. Regarding the menu, we have recently made changes to reflect a new direction and add variety, and we regret that this affected your dining experience. We will also address the noise levels to ensure a more comfortable atmosphere for our guests. As for the fish, we take your comments seriously and will promptly rectify such issues. We hope to earn the opportunity to provide you with a seamless experience in the future.
   

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7. j

   janet

   Detroit

   2 reviews

   2.0

   2 reviews

   Dined on 21 December 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   our server was not personable or friendly. i think her name was Anna. she had somewhat of an attitude. did not like the fact that the check could not be broken down with what each diner owed individually. not fair to the diners that didn't order wine or full meals. made it very difficult on our guests. will not return unless that check policy changes.
   

   The Statler French American BistroResponded 2 days ago

   Thank you for sharing your feedback, Janet. We're sorry to hear that your experience with us was not up to our usual standards. We apologize for any inconvenience caused by our check policy and for the lack of friendliness from your server. We are committed to providing excellent customer service and will address these issues with our team promptly. It's wonderful to hear that you enjoyed the calamari, and we appreciate your suggestion about our server's comments. We hope you'll give us another chance to provide a seamless experience in the future.
   

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8. G

   Gail

   Detroit

   20 reviews

   5.0

   20 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great holiday dinner. Our waitress Noel was awesome. One of our drinks came and was not made properly, Noel went back and got it handled. Food was fabulous. Holiday decor perfect.
   

   The Statler French American BistroResponded 2 days ago

   Thank you for taking the time to leave us a lovely review, Gail. We're so glad to hear that you enjoyed the service, food and holiday decor. We apologize that your drink was not made properly, but are appreciative that Noel handled the situation promptly. Thank you for your understanding and we will be sure to share your compliments. We hope you'll join us again soon.
   

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9. G

   Ginelle

   New York City

   26 reviews

   5.0

   26 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Thelma was informative and entertaining. She made our first dining experience memorable.
   

   The Statler French American BistroResponded 3 days ago

   Thank you for taking the time to leave us a lovely review, Ginelle. We're so glad to hear that Thelma made your experience extra special. She is a tremendous asset to our team, and we will be sure to share your compliments. We look forward to welcoming you back soon!
   

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10. K

    Kelli

    Alabama

    3 reviews

    3.0

    3 reviews

    Dined on 20 December 2024

    1. Overall 3
    2. Food 1
    3. Service 5
    4. Ambience 5

    Disappointed in the food - salmon was fishy and halibut was bland and dry. Dessert and service were great though… not worth the price.
    

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