The Tillery

Review summary

1. c

   chuck

   Richmond

   1 review

   1.0

   1 review

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Sat at the table for 20 minutes and received no service, so we left.
   

   The TilleryResponded 3 days ago

   Dear Valued Guest, Thank you for choosing us during your time in Owings Mills. We want to offer you our apologies for the disappointing experience you had at our restaurant. We particularly regret learning that our staff was not attentive to your needs. We are confident that this was an isolated incident, and we hope that we will have the opportunity to welcome you back to experience our hospitality at its finest. Thank you!
   

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2. E

   Eve

   Baltimore

   7 reviews

   4.0

   7 reviews

   Dined on 13 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   The steak was a little overcooked and not super flavorful, but the braised short rib, mussels, and dessert were good! Service and ambiance was good.
   

   The TilleryResponded on 14 December 2024

   Dear Eve, We are pleased found the service and ambiance to your liking. However, we are sorry to learn about your disappointment regarding the steak. We appreciate your feedback and will share it with our culinary team as we are continuously committed to improvements to our overall guest satisfaction. We look forward to welcoming you back to The Tillery the next time you are in the area. Thank you!
   

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3. G

   Griffin

   San Diego

   5 reviews

   5.0

   5 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Food was great, service good, lighting was not the great in some spots of the restaurant. Sitting by the windows at night time they had all the lights off inside so it was harder to see the menu and your food. Other than the lighting/ambience leaving something to be desired, the place is great and food is some of the best in the area!
   

   The TilleryResponded on 13 December 2024

   Dear Griffin, We are delighted you enjoyed our delectable cuisine and found the service commendable. It is always our goal to create a memorable dining experience, and it is wonderful that our offerings stood out as some of the best in the area. However, However, we understand that the lighting near the windows in the evening could have been more accommodating, and we regret not meeting your expectations. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We hope to have the opportunity to welcome you back to The Tillery for a flawless visit. Thank you!
   

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4. S

   Shequila

   Baltimore

   1 review

   5.0

   1 review

   Dined on 2 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and good. I really enjoyed my server Shawanna.
   

   The TilleryResponded on 4 December 2024

   Dear Shequila, We appreciate your review, and we thank you for complimenting our attentive associates. We are pleased knowing Shawanna did an excellent job taking care of you, and it will be our pleasure to pass along the kind remarks. We look forward to welcoming you back to The Tillery again soon. Thank You!
   

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5. A

   Atoya

   Baltimore

   16 reviews

   3.0

   16 reviews

   Dined on 7 November 2024

   1. Overall 3
   2. Food 2
   3. Service 4
   4. Ambience 4

   The restaurant is very nice. The menu changes frequently. However, I thought the food was “fair” at best. The calamari was good. The crab cakes were fine, but appeared to be “smashed” and fried versus “fluffy” and broiled. The hamburger was served as several patties of beef which resembled something one would receive at Shake Shack. The sauce for the pasta was too tangy. The drinks from the bar were good. Overall, I don’t think my birthday dinner was worth the amount of the bill.
   

   The TilleryResponded on 9 November 2024

   Dear Atoya, We appreciate your feedback. We are disappointed that you felt your dining experience was not in line with our pricing. We take great pride in only using the highest quality ingredients for our menu, which sometimes comes at a premium price. However, we try very hard to stay competitive with the local restaurants. Thank you for your comments, and we hope you will come back soon. We are always experimenting with different dishes and ingredient choices, and we're sure you will be able to find something you truly enjoy. Thank you!
   

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6. B

   Brittany

   Baltimore

   2 reviews

   1.0

   2 reviews

   Dined on 12 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Service was terrible! When we arrived someone was at the front desk, I had to wait until half of my party arrived to be seated which was fine. However, once half my party arrived no one was at the desk, one of the waiters stated they would be up there shortly and we stood there for at least 5/10 minutes before someone came to seat us. Took the server very long to come to the table to bring us just water to start us off. Food was very over priced and not good. Mimosa’s were very expensive and taste absolutely horrible. Prices in establishment differ from prices on their website. We were told no refills on fountain drinks. Another waiter kept dropping glasses and silverware. It seem like they were short staffed but that still should not affect the customer experience. Looks like the night atmosphere may be a better option than brunch.
   

   The TilleryResponded on 17 October 2024

   Dear Brittany, We sincerely apologize for the service issues you experienced. We strive to provide exceptional service and regret the inconvenience caused. Your feedback will be addressed with the appropriate team to prevent future occurrences. We are also sorry for your disappointment with your meal and the billing concerns. Your review is invaluable, and we will share it appropriately. We appreciate your patience and hope to have the chance to regain your trust during your next visit. Thank you!
   

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7. j

   jeff

   VIP

   Tampa

   26 reviews

   2.0

   26 reviews

   Dined on 4 October 2024

   1. Overall 2
   2. Food 3
   3. Service 5
   4. Ambience 2

   Very loud, food was average at best, not worth the price. Smash burgers were not smashed, they were essentially quarter pounders which had rare spots (chef needs to google what a smash burger is), salmon dish was dry and small, Ceasar salad with steak was worse than Applebees. Do not recommend. Saving grace: the server. He was nice.
   

   The TilleryResponded on 7 October 2024

   Dear Jeff, We have addressed your concerns with our culinary team and staff. Our food is attentively prepared, and we never want a guest to leave without experiencing the savory, fresh food that we are devoted to serving. Thank you for taking the time to provide us with this detailed review. We hope you will give us another chance soon to make this up to you. We hope to see you again soon. Thank you!
   

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8. V

   Vanessa

   Baltimore

   31 reviews

   5.0

   31 reviews

   Dined on 22 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great customer service and the food was delicious!!
   

   The TilleryResponded on 24 August 2024

   Dear Vanessa, We are thrilled to hear that you enjoyed our culinary delights. It is also wonderful to learn that the service provided by our associates surpassed your expectations. We appreciate your kind words and look forward to welcoming you back to The Tillery the next time you are in the area. Thank you!
   

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9. R

   Rakhi

   VIP

   Baltimore

   27 reviews

   5.0

   27 reviews

   Dined on 20 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Brie and the team were charming and attentive throughout our visit. The ambience, food, and drinks were great! Thanks so much to the Tillery team for a great experience!
   

   The TilleryResponded on 24 August 2024

   Dear Rakhi, Thank you for choosing The Tillery. We are delighted to hear that you enjoyed our inviting ambiance and delectable cuisine. Our team, especially Brie, takes immense pride in delivering exceptional service, and we are also thrilled to learn that their efforts resonated with you. We appreciate you feedback and look forward to welcoming you back for another wonderful experience. Thank you!
   

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10. A

    Aleah

    Las Vegas

    2 reviews

    3.0

    2 reviews

    Dined on 17 August 2024

    1. Overall 3
    2. Food 1
    3. Service 5
    4. Ambience 5

    The ambiance was amazing! Our waitress Miya was sweet and very attentive to our party. She really was a nice waitress!! Our food was the only thing wrong, it just wasn’t all that great! I had a peanut butter based wings, and that wasn’t the move! Honestly that matters but the hospitality and concern for us made it okay. No sweat, we do think the menu needs to be switched to some better options, but the overall place (outside of the food) was amazing! Oh and perfect lighting for our girls pic!
    

    The TilleryResponded on 20 August 2024

    Dear Valued Guest, Thank you for being our guest. We were sorry to read you did not thoroughly enjoy our food offerings. We will certainly follow up with our food and beverage team to see where we can do better. With that being said, we are happy to see you liked our beautiful property, and the hospitality from Miya. We hope you will give us another opportunity to provide you with the exceptional dining experience you deserve. Thank you!
    

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