The Vault Steakhouse

Review summary

1. S

   Sarah

   San Francisco

   4 reviews

   vip
   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   incredible food & environment! hidden gem! thank you
   

   The Vault SteakhouseResponded 1 day ago

   Hi Sarah, Thank you so much for the glowing feedback! Come visit us again soon!
   

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2. D

   Daniel

   Caribbean

   13 reviews

   5.0

   13 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing filet and wonderful service. We made a last minute decision and were so happy with our choice l
   

   The Vault SteakhouseResponded 3 days ago

   Hi Daniel! We are thrilled to hear about your experience! Please come visit us again soon! Happy Holidays! The Vault
   

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3. L

   Luke

   San Francisco

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The Vault was fantastic. They had live music, the food was amazing, and service was great too!
   

   The Vault SteakhouseResponded 5 days ago

   Hi Luke! We are thrilled to hear about your experience! Come visit us again soon!
   

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4. M

   Mike

   San Francisco

   26 reviews

   4.0

   26 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 5
   3. Service 2
   4. Ambience 4

   We were promised an enchanting evening by our server. However he and the team failed to deliver on the service. Drinks took a long time to be received after ordering. The sommelier, decanted our wine, but did not offer to serve it and he left. After awhile we served ourselves. While ordering our main courses one of the guests asked if a dish could be prepared in a way to avoid an allergy. She was prompted to give a second choice in case the first could not be prepared in a safe way. The waiter never got back to her and simply delivered the second choice with the main courses. Appetizers came with one missing. Our waiter was no where to be found. After everyone else was almost done the last appetizer came (still no waiter). The server told us what was ordered takes longer to make than the other appetizers that is why it came later. Really? The main course took a really long time to be delivered. The food was very good, but service and therefore supervision was unfortunately not. Not sure if we will go back - too bad because the food was very good.
   

   The Vault SteakhouseResponded 5 days ago

   Hi Mike, Thank you so much for the constructive feedback and we are really sorry about the lapse in service. We will definitely share this with the team and continue improving. If you would like to give us another opportunity in the near future, please feel free to reach out to us anytime. All our best, The Vault
   

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5. V

   Victoria

   Los Angeles

   7 reviews

   vip
   4.0

   7 reviews

   Dined 7 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   There were some standouts from the food that we ordered, but a couple menu items were just so-so. For a steakhouse, we were disappointed that they didn’t change out our silverware for steak knives and new forks, a detail that elevates the experience. We ordered their house Cesar salad, prepared tableside. Our server recommended that we order one order for our table of 6, which was a great recommendation but when the salad was served uncut, we were cutting up the salad to share and distribute ourselves. At other comparable streakhouses we’ve been to that offer tableside service, you are usually served individually. The steaks were all very well cooked and did not disappoint. However the sides were just ok, and at steakhouses the sides are as important as the steaks. Nothing was bad, our server was lovely but the overall attention to detail in service and food (sides) were not what we have experienced at other steakhouses.
   

   The Vault SteakhouseResponded 5 days ago

   Hi Victoria, We appreciate the feedback and will share this with the team to improve on the overall attention to details. Thank you!
   

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6. G

   Gerard

   Chicago

   149 reviews

   vip
   4.0

   149 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   American waygu was flavorful and corn risotto was delicious, panna cotta and chocolate mouse were good desserts. Available wines by he glass were fair, had the Baxter pinot noir. Waiter/service staff when available were professional. Evening manager & receptionist were welcoming and friendly & attentive. Unfortunately, couples tables were too close to the larger dining tables with rather loud & drunk men.
   

   The Vault SteakhouseResponded 5 days ago

   Hi Gerard, Thank you so much for the feedback! We hope to welcome you in again soon!
   

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7. I

   Ife

   Toronto

   3 reviews

   5.0

   3 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic service and delicious food. We celebrated a birthday and everything was perfect. Thank you The vault!
   

   The Vault SteakhouseResponded on 12 November 2024

   Thank you so much lfe! Glad to hear that we made it a perfect birthday celebration!
   

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8. MG

   MikeG

   San Francisco

   1 review

   5.0

   1 review

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely fantastic. My best friend and I went all out. Parker House Rolls, Oysters, Caesar salad, Ribeyes, spinach… a feast! Service excellent.. many staff came by to chat and u was a great night. Panna cotta for dessert and a great memory of a meal and great venue. For a special night with friends I would totally recommend 💥💥💥💥
   

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   The Vault SteakhouseResponded on 12 November 2024

   Thank you MikeG! Come visit us again soon!
   

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9. R

   Robert

   New Orleans

   2 reviews

   5.0

   2 reviews

   Dined on 20 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Jarrett was PHENOMENAL, Oliver was too and actually … all the rest of the staff. It was a wonderful experience , the steaks were WONDERFUL - and we’re from Texas !!! … I would highly recommend the chocolate mousse to finish your meal. As a matter of fact.. this place will definitely be highly recommend to family , friends and strangers!
   

   The Vault SteakhouseResponded on 21 October 2024

   Hi Robert, We are sooooooo happy to see your raving review about us and we will share this with Jarrett and the team! Next time you're in town, please come and visit us again!
   

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10. n

    neal

    San Francisco

    4 reviews

    2.0

    4 reviews

    Dined on 20 October 2024

    1. Overall 2
    2. Food 1
    3. Service 5
    4. Ambience 5

    Sirloin steak, instead of being a flat-ish traditional cut, was a ball of fatty un-chewable meat. Even the server said he thought it was a mistake when they sent it out saying it was sirloin. Wait staff overall was very good.
    

    The Vault SteakhouseResponded on 21 October 2024

    Hi Neal, Thank you for the feedback and we are disappointed to hear about the steak. We will share this with the culinary team and work on it. Please come visit us again soon - we would really like to make this right. All our best, The Vault
    

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