The Velvet Restaurant at The Josie Hotel

Review summary

1. B

   Bill

   Alabama

   12 reviews

   1.0

   12 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 3

   2.5 hour experience, way to long, burger came under cooked, one steak was undercooked. Lobster was mushy in texture. Two meal orders were wrong.
   

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2. S

   Steve

   Vancouver

   1 review

   3.0

   1 review

   Dined 3 days ago

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 5

   We are regulars and see the changes at the velvet. It was very obviously the, ‘seasonal’ workforce had started. Our server was probably the least friendly, disinterested, heavy handed that we’ve ever had in probably 30 + meals at the Velvet. Plates slammed down on table; hard enough for food to fall off. Take out box thrown from a fair distance onto the table. Complete disinterest in any menu queries or other requests. Generally just pretty bad service and tone. Not the norm at all. Luckily the food is usually pretty damn tasty and was good again.
   

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3. T

   Trevor Hargreaves

   VIP

   Vancouver

   1 review

   5.0

   1 review

   Dined on 16 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great restaurant in a wonderful hotel. This restaurant significantly added to the enjoyment of our stay. Great staff. Great service. Great food.
   

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4. T

   Trevor

   Vancouver

   1 review

   3.0

   1 review

   Dined on 15 December 2024

   1. Overall 3
   2. Food 4
   3. Service 4
   4. Ambience 3

   I would rate it higher but our food took almost 2 hours to be brought to the table , other than that everything was great !
   

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5. M

   Matthew

   New York City

   3 reviews

   3.0

   3 reviews

   Dined on 15 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 4

   Cod was good. Wine was good. Seafood pasta was worth maybe $2. Not $36. Very very little seafood, very very bland. Had to walk up to the hostess to get bill as service was painfully slow.
   

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6. OT

   OpenTable Diner

   Phoenix

   1 review

   3.0

   1 review

   Dined on 8 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 2

   We stayed at the Josie for opening night of ski season at Red. The hotel was phenomenal but the Velvet was...pretty terrible. To start with, it's the only food in the mountain open past 7, which conveniently opened at 7pm that night. We had been planning this dinner for a few days, but upon being seated we were informed that they only had a partial menu that evening with appetizers and a burger as our options. At this point, everything else was closed within 30 minutes of us, so we literally had no other options. When asked why this wasn't on the website or OpenTable where the reservation was made, we were told to check their "social media" which was a Facebook page with 27 likes (they have easier to find pages but they have been "retired" We ordered chicken wings, fries and two burgers. The chicken wings were so overcooked that they were barely edible. Somehow the fries were undercooked but nearly burnt? We got seated at 7:05, we're greeted by our server at 7:25, received our order at 7:50, got a takeout box at 8:15, got our check at 8:45. They weren't overly busy and we watched our server converse with coworkers in between visits. Finally, they had live music across the restaurant but it was so loud we couldn't have a conversation at our table. You could hear it all the way on the 5th floor. Overall a terrible experience at this restaurant. I would advice anyone staying at the Josie to pack food or stop at the grocery store in Rossland before you check in.
   

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7. R

   RaNae

   Vancouver

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   November 29, 2024 3 couples: flat steak, duck, hamburger, cod, vegetarian (veg rissoto & Tuscan salad, and seafood pasta. Everyone raved about their choice; plenty of food; taste created carefully and intentionally. Our server was a delight. Desserts were very well received. We chose Basque Cheese Cake. It was divine.
   

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8. A

   Allison

   Vancouver

   1 review

   5.0

   1 review

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service, thank you for a great evening!
   

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9. A

   Adrian

   Vancouver

   10 reviews

   3.0

   10 reviews

   Dined on 5 October 2024

   1. Overall 3
   2. Food 3
   3. Service 5
   4. Ambience 5

   Good service, nice drinks, but one of the entrees ordered left a lot to be desired. The short rib pasta was very bland and a disappointment, especially considering the price.
   

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10. L

    Linda

    Toronto

    3 reviews

    4.0

    3 reviews

    Dined on 29 September 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 5

    This is a lovely restaurant with a beautiful view. Service was excellent. My husband ordered the flank steak and loved it. I ordered the Halibut and it was dry and flavorless. If we’re in Rossland again we would give it another try.
    

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