The Waterlot - Fairmont Southampton

Review summary

1. A

   Aruna

   Caribbean

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   I came to Waterlot after waiting so many years for them to open up and I was so happy! I went to celebrate a late birthday and it was exactly as I wanted it to be. Quality, plush, but humble and relaxed. Staff was great, especially Leo our server! And we had a 10 person party. I was so happy to have a Waterlot steak again! Carrots and cream spinach was divine! Even the chocolate orange marshmallow cake! Wow. We also interacted with a maitre'd who was joyful and professional. There were a small tiny hiccups but they have only been open a couple months and they were so busy, even for a Sunday night. I'm sure those hiccups are temporary, and they were minor.
   

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   The Waterlot - Fairmont SouthamptonResponded 1 day ago

   Dear Aruna, Thank you for sharing your wonderful Waterlot experience! We're thrilled you chose us for your birthday celebration and that we delivered the evening you hoped for. Your comments about Leo and our maître d' perfectly capture the warm yet professional service we aim to provide. We're especially glad your party of 10 was well-accommodated. Your praise for our signature steak, sides, and that chocolate orange marshmallow cake is deeply appreciated. Thank you for your understanding about the minor hiccups - as a newly reopened establishment, we're continuously refining our service. Your patience means a lot. We look forward to serving you again soon! Warmest regards, The Waterlot Team
   

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2. K

   Katrina

   Buckinghamshire

   7 reviews

   5.0

   7 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful evening at the Waterlot. Cocktails in the bar were fabulous. The food was exceptional, everyone in my group loved every course! Service was professional, discrete and efficient - just excellent. We had a fantastic evening, my thanks to all the staff - we will return.
   

   The Waterlot - Fairmont SouthamptonResponded 1 day ago

   Dear Katrina, Thank you for sharing your glowing review of the Waterlot. We are delighted that every aspect of your dining experience exceeded expectations. Your kind words about our cocktail service are greatly appreciated. Our bar team takes immense pride in their craft, and they'll be thrilled to know they contributed to your wonderful evening. It brings us joy to learn that your entire group enjoyed all their courses. Our culinary team is passionate about creating memorable dining experiences through each dish they prepare. Your praise of our service being professional, discrete, and efficient is exactly what we aim for. Nothing makes us happier than knowing you plan to return. We look forward to welcoming you back soon. Best regards, The Waterlot Team
   

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3. E

   Elizabeth

   Toronto

   20 reviews

   5.0

   20 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had our dinner to catch up with friends. 3 of us ordered from the Restaurant Week menu and 1 from the regular menu. We all think the food were delicious. Patrick was our server, he was very polite and friendly to us. It was a little busy at the restaurant so the atmosphere was good, just a little noisy when everyone is talking. The only thing was that the parking was limited, so get there a little earlier so that you can get a parking spot. Overall we had a great evening at Waterlot Inn.
   

   The Waterlot - Fairmont SouthamptonResponded 3 days ago

   Dear Elizabeth, Thank you for your wonderful review of The Waterlot Inn. We're delighted that you and your friends enjoyed both our Restaurant Week offerings and regular menu. It's wonderful to hear that Patrick provided friendly, attentive service – we'll be sure to share your compliments with him. We appreciate your feedback about the lively atmosphere and understand your note about the noise level during busy times. Thank you for the helpful tip about parking; we're exploring ways to improve this aspect of our guest experience. Most importantly, we're thrilled that you had a great evening filled with delicious food and good company. These are exactly the moments we aim to create at The Waterlot Inn. We look forward to welcoming you back soon! Warmest Regards, The Waterlot Team
   

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4. C

   Cheri

   VIP

   New York City

   15 reviews

   5.0

   15 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What can we say….5 star experience as it always was. We are beyond thrilled that the Waterlot has reopened and were happy to see the feel and ambience of a Bermuda landmark were preserved. The appropriate updates and changes stayed true to the heart of this iconic and historic establishment. Well done and thank you!! The staff and service, as always, were top notch. The food was well presented and delicious! We look forward to coming back…..would love to see a return of some of our old favorites…iceberg wedge, onion rings and, of course, the snickers dessert which would enhance our experience. Again, well done and Thank you!!😊
   

   The Waterlot - Fairmont SouthamptonResponded 4 days ago

   Dear Cheri, Thank you for taking the time to share your wonderful 5-star review of The Waterlot! We're delighted that you appreciate how we've preserved the essence of this beloved Bermuda landmark while thoughtfully updating the space. Your kind words about maintaining the historic charm mean a lot to us. It's particularly gratifying to hear that you found our service and food to be up to the high standards you remember. We take great pride in both our culinary offerings and our commitment to exceptional hospitality. We've taken note of your suggestion to bring back some classic favorites . We look forward to welcoming you back again soon to create more memorable dining experiences at The Waterlot. Warmest regards, The Waterlot Team
   

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5. E

   Emma

   Phoenix

   3 reviews

   4.0

   3 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Lovely ambience and good service - but steaks just not as good as Intrepid!! And at these prices the food should be outstanding. We also felt just a bit rushed - main courses Canada bit sooner than we hoped.
   

   The Waterlot - Fairmont SouthamptonResponded 5 days ago

   Dear Emma, Thank you for taking the time to share your detailed feedback about your recent experience at The Waterlot. We truly appreciate your kind words about our ambience and service. However, we are disappointed to hear that our steaks did not meet your expectations, especially in comparison to Intrepid. As a restaurant that prides itself on exceptional quality, particularly with our steaks, we take this feedback very seriously. I also want to apologize for the timing of your courses. You're absolutely right ! We would love the opportunity to welcome you back and provide the outstanding experience you deserve. If you'd be willing to give us another chance, please reach out to us directly. Warmest regards, The Waterlot Team
   

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6. T

   Trish

   Orlando

   1 review

   4.0

   1 review

   Dined 6 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   We were very happy with the food, service and ambience but the facility needs to improve on the exterior lighting, signs for disabled entrance and a bathroom on the lower level is needed. There was an unused concrete lamppost that we ran into with our car as we did not see it and our daughter was almost run into by a car that was entering as the driver did not see her.
   

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   The Waterlot - Fairmont SouthamptonResponded 1 day ago

   FYI . Your Servers name was Raga
   

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7. M

   Monique

   Caribbean

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best service and an excellent dinner menu. The dessert menu could improve a bit, like offer crème brulee, flan or apple pie, other than my party leaving without dessert, having dinner at Waterlot was a good experience and I will certainly come again
   

   The Waterlot - Fairmont SouthamptonResponded 5 days ago

   Dear Monique, Thank you for taking the time to share your detailed feedback about your dining experience at Waterlot. We're delighted to hear that you enjoyed our service and dinner menu. It means a lot to us when guests notice and appreciate the effort our staff puts into creating a memorable dining experience. Your constructive feedback about our dessert menu is particularly valuable. We completely understand your desire for classic favorites like crème brûlée, flan, and apple pie. Our culinary team regularly reviews and updates our menus and we will certainly discuss your points. Thank you again for choosing Waterlot. Your feedback helps us continue to improve and provide the best possible experience for our guests. Warmest Regards The Waterlot Team
   

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8. OT

   OpenTable Diner

   Los Angeles

   10 reviews

   5.0

   10 reviews

   Dined on 12 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was perfect. Exactly how I remembered it and we love every second of it.
   

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   The Waterlot - Fairmont SouthamptonResponded on 13 January 2025

   Dear Anonymous We are do pleased you loved your dining experience! Looking forward to seeing you again soon! Warmest regards The Waterlot team
   

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9. D

   Diunde

   Caribbean

   1 review

   5.0

   1 review

   Dined on 10 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Waterlot and their staff did not disappoint! From the time we arrived until the time we left, the service was exceptional! Our server Robert, was attentive, professional and went above and beyond to ensure our experience was one to remember. We felt like we were the only ones dining even the restaurant was extremely busy. We asked Robert whether we could make modifications to some of the food and he and the rest of the team happily accommodated our requests. Thank you Waterlot, Robert and the rest of the Waterlot team for making our experience spectacular! We will see you again very soon.
   

   The Waterlot - Fairmont SouthamptonResponded on 12 January 2025

   Dear Diunde Thank you for your wonderful feedback on your dining experience at Waterlot. It brings us great joy to hear how Robert and our entire team created such a memorable evening for you. Your praise for Robert's attentiveness, professionalism, and ability to make you feel special even during our busy service is particularly touching. We take pride in being accommodating to our guests' requests, and I'm delighted that we could modify dishes to meet your preferences. It's dedicated team members like him who help create the elevated dining experience we strive for at Waterlot. We look forward to welcoming you back soon for another exceptional dining experience. Warmest regards, The Waterlot Team
   

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10. M

    Marcus

    Caribbean

    1 review

    5.0

    1 review

    Dined on 8 January 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Service, and food was excellent from start to end.
    

    The Waterlot - Fairmont SouthamptonResponded on 9 January 2025

    Dear Marcus Thank you very much for your kind words. Our teams strive to provide the best food and service possible everyday. We are thrilled to hear that we accomplished that for you. We look forward to seeing you again soon. Warmest regards The Waterlot Team
    

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