The Waterlot - Fairmont Southampton

Review summary

1. OT

   OpenTable Diner

   Greater Boston

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   A Timeless Return: The Waterlot’s Old Money Elegance The Waterlot’s reopening is nothing short of a triumphant return to classic luxury. From the moment you step inside, you’re transported into an atmosphere of refined sophistication—where old-world charm meets an appreciation for fine art and impeccable service. Every detail, from the carefully curated ambiance to the seamless hospitality, exudes an ‘Old Money’ elegance that’s rare to find. The experience was nothing short of divine, making every moment feel indulgent yet effortlessly graceful. The Waterlot has not only reclaimed its place but set a new standard for timeless dining.
   

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2. E

   Eric

   Toronto

   8 reviews

   5.0

   8 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The menu and food are outstanding but the service and staff are next level. Simply an amazing experience in every way. Our favorite restaurant, anywhere, period. What a privilege to have this dining experience.
   

   The Waterlot - Fairmont SouthamptonResponded 1 day ago

   Dear Eric, Thank you so much for your wonderful review of the Waterlot. We're delighted to hear that you found both our menu and food outstanding. It's especially gratifying to know that our service and staff exceeded your expectations - we pride ourselves on delivering an exceptional experience from start to finish. Your kind words about the Waterlot being your favorite restaurant anywhere mean the world to us. We're honored to have created such a memorable dining experience for you. I've shared your specific compliments about Raga and Brent with our team. They were thrilled to learn they helped make your evening so special. We look forward to welcoming you back soon for another exceptional dining experience. Warmest Regards The Waterlot Team
   

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3. S

   Sophie

   VIP

   London

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   A fantastic meal - food was amazing. Start of service was a bit slow and took 20+ mins for us to get our drinks order taken but after that drink and food service was very speedy. Friendly staff. Lovely atmosphere.
   

   The Waterlot - Fairmont SouthamptonResponded 1 day ago

   Dear Sophie Thank you for your thoughtful comments. We certainly apologize for the delay in your cocktail service and look forward to having you back to see our improvements. Warmest Regards The Waterlot Team
   

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4. S

   Sophia

   West Sussex

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food, service and atmosphere 10/10 dinning experience. I'm not a big steak eater but the filet mignon was cooked to perfection. Highly recommend eating here. We also had the french onion soup, potato gratin, brussel sprouts, sticky toffee pudding and chocolate indulgence. All very good choices. We will be back again.
   

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   The Waterlot - Fairmont SouthamptonResponded 1 day ago

   Dear Sophia, Thank you for your wonderful review of the Waterlot! We're thrilled to hear you enjoyed a perfect 10/10 dining experience with us. It's especially gratifying to know that our filet mignon impressed you despite not being a regular steak enthusiast. I'm delighted that you enjoyed all your selections - from the French onion soup to those decadent desserts. Robert is indeed one of our finest team members, and I'll be sure to personally recognize him for the exceptional service he provided during your visit. His professionalism and thoughtful recommendations clearly helped make your first experience with us truly special. The entire Waterlot team looks forward to welcoming you back again soon! Warmest Regards The Waterlot Team
   

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5. D

   David

   New York City

   15 reviews

   5.0

   15 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect from the moment we arrived until we departed. So wonderful to have Barry back after all these years!!!
   

   The Waterlot - Fairmont SouthamptonResponded 4 days ago

   Dear David Thank you for your fantastic 5* review . We are so happy to have you back at the restaurant and picking up where you left off, enjoying fantastic dining experiences, We appreciate your kind words about Barry and the team and certainly look forward to welcoming you back! Warmest Regards The Waterlot Team
   

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6. c

   clark

   VIP

   Tampa

   10 reviews

   5.0

   10 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The best place in Bermuda for dining that I have found. Go and enjoy it all.
   

   The Waterlot - Fairmont SouthamptonResponded 4 days ago

   Dear Clark Thank you for your review! We're delighted that you consider Waterlot the best dining experience in Bermuda. We work hard to provide exceptional service and cuisine, and it's wonderful to hear that you enjoyed your time with us. We look forward to welcoming you back on your next visit . Warmest Regards The Waterlot Team
   

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7. P

   Puck

   London

   2 reviews

   5.0

   2 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first opportunity to return to the newly-reopened Waterlot - and the smiles on everyone's faces confirmed that Barry and the team have successfully recreated one of the best dining experiences in Bermuda! From the moment we walked in, the tone was set: the warm welcome in the bar upstairs, and Brett's attention to detail, the way our server, Linda, appeared silently whenever we needed, without any effort on our part, and without bugging us when we were deep in conversation, the way everyone was on hand, unhurried despite a full house on a Saturday evening - the blend of familiar faces from other top restaurants with new, well-trained talent, and first-class, professionally executed classic plates of food...Buzzy, but not so loud that you couldn't have a normal conversation across the table...Expensive, arguably, but unquestionably also excellent value - as the laughter across the room underlined. We walked out with a spring in our step and a determination to return. Welcome back - and thank you!
   

   The Waterlot - Fairmont SouthamptonResponded 4 days ago

   Dear Puck, Thank you for sharing your wonderful experience at the newly-reopened Waterlot Steakhouse. We're delighted that you found the same magic that makes our restaurant special! Your observations about our team's attention to detail—from Brett's warm welcome at the bar to Linda's perfectly timed service—are exactly what we strive for. We've worked hard to bring together the best talent in Bermuda while honoring the Waterlot traditions our guests love. The lively yet conversational atmosphere you described is precisely the balance we aim to achieve. And while we recognize our pricing reflects our premium offerings, we're thrilled you found exceptional value in the experience. Your determination to return is the highest compliment we could receive. Warm regards, The Waterlot Team
   

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8. G

   Gail

   London

   2 reviews

   4.0

   2 reviews

   Dined on 13 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great service - friendly and attentive. Delicious food and cocktails. Pricey but the food was good quality.
   

   The Waterlot - Fairmont SouthamptonResponded on 15 February 2025

   Dear Gail Thank you very much for taking the time to write your review, we are thrilled to hear you enjoyed the service and the sommelier. We would love to learn more about your food, ambience and value scores. We hope to see you again soon. Warmest Regards The Waterlot Team
   

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9. P

   Paul

   New Orleans

   1 review

   5.0

   1 review

   Dined on 12 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Amazing experience from food quality, presentstion and tast to impeccable service.
   

   The Waterlot - Fairmont SouthamptonResponded on 13 February 2025

   Dear Paul Thank you for your kind words about our food and service, they are truly appreciated. We would love to learn more about your thoughts on ambience and value. Looking forward to seeing you on your nest visit. Warmest Regards The Waterlot Team
   

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10. K

    Kimberly

    Greater Boston

    2 reviews

    5.0

    2 reviews

    Dined on 12 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    Thoroughly enjoyable and food was top notch as always - we will be going back again
    

    The Waterlot - Fairmont SouthamptonResponded on 13 February 2025

    Dear Kimberly Thank you very much for the 5* review in three out of the four categories. We would love to hear your thoughts on how we might improve the ambience
    

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