The Waterlot - Fairmont Southampton

The Waterlot - Fairmont Southampton reviews from people who’ve dined at this restaurant. Based on recent rating.

Review summary

1. J

   Julian

   Caribbean1 review

   4.0

   Dined 4 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   We had a fantastic dining experience! The food was delicious, and the setting created a wonderful atmosphere. Our server, Robert, was attentive and pleasant, and our host, Laquilah, was equally welcoming. The birthday card and sparkling candle was a thoughtful touch that made the experience even more special.
   

   The Waterlot - Fairmont SouthamptonResponded 2 days ago

   Dear Julian, Thank you for your review of your experience at the Waterlot! We' are interested in understanding your scores, especially for service. It's especially rewarding to know that Robert provided attentive and pleasant service, and that Lakila made you feel welcome. We believe these personal touches make all the difference. We're also pleased that you enjoyed the birthday card and sparkling candle - celebrating special occasions with our guests is something we take pride in. I'll certainly pass along your kind words to Robert, LAKILA and Hunter at the bar. They'll be delighted to know their efforts contributed to making your experience memorable. We look forward to welcoming you back to the Waterlot soon! Warm regards, The Waterlot Team
   

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2. M

   Miguel

   Unspecified1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The wine list is extensive, the food is exceptional, and the service is professional.
   

   The Waterlot - Fairmont SouthamptonResponded 4 days ago

   Dear Miguel, Thank you for your kind words about the Waterlot. We're delighted to hear you enjoyed our extensive wine list, which we've carefully curated to complement our menu. It's wonderful that you found the food exceptional - our chefs take great pride in creating memorable dining experiences. We're equally pleased that our service met your expectations of professionalism. Your feedback means a great deal to us, and we look forward to welcoming you back for another memorable dining experience soon. Warmest Regards, The Waterlot Team
   

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3. E

   Ernest

   Glasgow1 review

   5.0

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful old world ambience with a magnificent loung to enjoy a pre dinner cocktail. We celebrated my wife’s birthday with a party of five and it was lovely to be able to chat at dinner without straining to hear people. Excellent service from first class staff and ample time between courses to really enjoy the occasion.
   

   The Waterlot - Fairmont SouthamptonResponded 3 days ago

   Dear Earnest I'm delighted to hear that you enjoyed the old-world ambience and magnificent lounge for pre-dinner cocktails. It sounds like the Waterlot provided the perfect setting for celebrating your wife's birthday with your party of five. Being able to converse comfortably during a special meal truly enhances the dining experience, and I'm glad you appreciated the thoughtful pacing between courses that allowed you to fully enjoy the occasion. Your comments about the first-class service are particularly valuable, as exceptional service is essential to creating memorable dining experiences. Thank you again for taking the time to share your positive feedback about the Waterlot. Warmest Regards The Waterlot Team
   

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4. K

   Kaizeah

   Caribbean2 reviews

   5.0

   Dined on 9 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   This was our first time here and everyone was SUPER accommodating and made my sister’s 18th birthday unforgettable! The food was exquisite and service was out of this world. The sparklers coming with her cake is such a fun experience! Mahesh ensured that we had everything we needed and was very personable and funny!! We would recommend anyone to come here, especially for a special occasion!
   

   The Waterlot - Fairmont SouthamptonResponded on 11 March 2025

   Dear Kaizeah Thank you so much for taking the time to share your wonderful experience with us! We're absolutely thrilled that we could help make your sister's 18th birthday celebration so special and memorable. It's fantastic to hear that you enjoyed both our cuisine and service. We take great pride in delivering exceptional food and creating those magical moments—like the sparkler presentation for the birthday cake. I'll be sure to pass along your kind words to Mahesh! He exemplifies the attentive and personable service we strive to provide for all our guests. Team members like him are truly what makes our restaurant special. We're honored by your recommendation and hope to welcome you and your family back for many more celebrations in the future! Warmest Regards The Watrlot Team
   

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5. A

   Asisipho

   Caribbean3 reviews

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a good vibe and good food. I enjoyed myself.
   

   The Waterlot - Fairmont SouthamptonResponded on 9 March 2025

   Dear Asispho Thank you so much for your 5-star review! We're thrilled to hear you enjoyed both the atmosphere and the food at our establishment. Creating a pleasant environment with great cuisine is exactly what we aim for, and it's rewarding to know we delivered on that experience for you. We hope to welcome you back again soon! Warmest Regards The Waterlot Team
   

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6. A

   Ashanti

   Caribbean1 review

   5.0

   Dined on 8 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Lovely Food and Services! I will definitely be back again.👍
   

   The Waterlot - Fairmont SouthamptonResponded on 9 March 2025

   Dear Ashanti Thank you for the 5* review we greatly appreciate your valuable opinion and can't thank you enough for the recognition of our food and service. We love creating enjoyable experiences and lasting memories. We certainly are looking forward to creating your next Waterlot memory. Warmest Regards The Waterlot Team
   

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7. OT

   OpenTable Diner VIP

   New York City3 reviews

   1.0

   Dined on 7 March 2025

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Hosts were rude and arrogant. Fish was old and not cooked with any flavor. Appetizer was a piece of batter coated fish cut in three pieces and put on a Melba toast (for $30). Bad experience except for the waitress who was a delight.
   

   The Waterlot - Fairmont SouthamptonResponded on 8 March 2025

   Dear Mr. & Mrs. Douglas Thank you for taking the time to share your experience with us. We're truly sorry to hear your visit didn't meet your expectations. We take all feedback seriously and would like to address some of the points you raised. We pride ourselves on our hospitality and are sorry about your Hosts experience. Regarding our seafood, we source it fresh daily and have strict quality control measures in place. Our appetizer presentation and pricing are designed to reflect the quality of ingredients and preparation involved. We're pleased to hear you enjoyed the service from your waitress - We would welcome the opportunity to speak with you directly about your experience and make things right. Warmest Regards The Waterlot Team
   

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8. T

   Tom

   London8 reviews

   5.0

   Dined on 7 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Simply perfect, without any doubt best food and ambiance on the island. Bravo.
   

   The Waterlot - Fairmont SouthamptonResponded 2 days ago

   Dear Tom, Thank you for your wonderful 5-star review of The Waterlot! We're delighted to hear that you had such a perfect experience with us. Your kind words about our food and ambiance being the "best on the island" mean the world to our team. We strive to create an exceptional dining experience for all our guests, and it's incredibly rewarding to know we've succeeded in your case. We appreciate you taking the time to share your positive feedback and that enthusiastic "Bravo!" Rest assured, I'll be sharing your comments with our entire staff - from our chefs to our service team - as they all contribute to making The Waterlot special. We hope to welcome you back again soon for another memorable meal! Warm regards, The Waterlot Team
   

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9. Z

   Zane

   Caribbean1 review

   5.0

   Dined on 6 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very impressed all around. Will definitely be going back!
   

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   The Waterlot - Fairmont SouthamptonResponded on 8 March 2025

   Dear Zane Thank you for the 5* review, we are thrilled to hear how impressed you were with your experience. Our team works very diligently to provide unique and memorable experiences. Looking forward to seeing you again. Warmest Regards The Waterlot Team
   

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10. OT

    OpenTable Diner

    Caribbean1 review

    5.0

    Dined on 2 March 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Patrick was our waiter for the night and he was outstanding. Everything from the ambience, The food, the service was impeccable. 10/10 for my very 1st experience at the Waterlot. Would highly recommend going to anyone who want a high quality dining experince.
    

    The Waterlot - Fairmont SouthamptonResponded on 3 March 2025

    Dear Anonymous, Thank you for your wonderful review of The Waterlot! We're delighted to hear that your first experience with us was so memorable. Patrick will certainly be recognized for his outstanding service. It's gratifying to know that you enjoyed our ambience, food quality, and service. We strive to provide exactly the kind of high-quality dining experience you described. We appreciate your recommendation and look forward to welcoming you back again soon! Warm regards, The Waterlot Team
    

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