The West Town Inn

Review summary

1. B

   Ben

   London

   4 reviews

   4.0

   4 reviews

   Dined on 22 November 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 2

   Things did not get off to a great start on a few counts: 1 - The table had a QR code for menu and ordering at the table. But upon using this, the website did not respond. I went to the bar and raised this with a waitress and she said, "yes, sometimes we turn that off", which makes no sense. Why would you just turn that feature off? 2 - So I ordered drinks at the bar in person, and they did not materialise. I went back to the bar after 10-15 mins to query this, and I had to give my order again. I think there may have been a new-starter there, and we all have to learn somewhere, so I did not give them a hard time over this. 3 - The guy taking my food order asked if I wanted to run a tab, which I did as knew we'd order more drinks. But then a waitress said that they don't do tabs, there was some discussion and it was deemed I was not able to run a tab. That's pretty ridiculous to be honest, if you're voluntarily disabling the QR code self-service, then not allowing customers to run a tab, it's just causing customer inconvenience. After this, things picked up and our food orders were taken promptly, the food arrived in a reasonable time, and the food turned out to be pretty good. Putting aside the new starter matter - as it would be unfair to mark the place down due to a training item - the service re. the QR code self-service and not running a tab needs resolving, but other than that, this was a pretty good experience and all of us enjoyed our food and had a nice evening.
   

   Is this helpful?

   Report
2. P

   Pam

   Hampshire

   1 review

   1.0

   1 review

   Dined on 17 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 4

   Like eating a frozen tv dinner Potatoes were horrible - dry no flavour. Veg raw Gravy like dishwater
   

   Is this helpful?

   Report
3. M

   Mark

   London

   2 reviews

   1.0

   2 reviews

   Dined on 16 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Despite booking a table weeks ago, and having confirmed it the day before, we arrived to find that they had turned the dining area that we had booked into a private party room. They offered us an unsuitable alternative table to eat at so we left without dining there. If I could give them less than a one star rating I would do so.
   

   Is this helpful?

   Report
4. L

   Liz

   West Sussex

   1 review

   3.0

   1 review

   Dined on 27 October 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   Staff are generally good. The beef was great, as was the Yorkshire pud, potatoes and parsnip. The gravy was thin, carrots, peas and cauliflower were undercooked. I asked for lots of horseradish sauce and a tiny pot was bought to me. I asked for some more, but it didn’t materialise. Reasonable price.
   

   Is this helpful?

   Report
5. T

   Tim

   London

   1 review

   5.0

   1 review

   Dined on 29 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   My wife and i booked a table in the sailing room for Sunday lunch for 4 people. We travelled from Hastings and our guests were from the New Forest. We had never been there before. The staff were kind, friendly and courteous. The food was excellent We enjoyed ourselves that much that we stayed for 4 hours. Thank you for your wonderful hospitality. Such a lovely venue. Would highly recommend.
   

   Is this helpful?

   Report
6. L

   Lesley

   Hampshire

   3 reviews

   1.0

   3 reviews

   Dined on 26 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   As you are aware we had booked a table for 2 at 7pm Mon 26 Aug. This booking was confirmed. When we arrived we at 6.50pm we were informed last orders had already been called as they were closing early for the night. Night impressed.
   

   Is this helpful?

   Report
7. D

   Den

   Hampshire

   1 review

   5.0

   1 review

   Dined on 25 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a fantastic family lunch and Steve together with the rest of the staff team really looked after us.
   

   Is this helpful?

   Report
8. K

   Kim

   Hampshire

   2 reviews

   5.0

   2 reviews

   Dined on 16 August 2024

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 4

   We came to this restaurant twice. Once on a Friday. Where there was only one member of staff and a chef. They did amazing.
   

   Is this helpful?

   Report
9. S

   Sue

   London

   2 reviews

   5.0

   2 reviews

   Dined on 4 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great Sunday lunch as ever, food delicious and the staff are great. We have booked for Christmas Day dinner.
   

   Is this helpful?

   Report
10. J

    Jd80

    Brighton

    1 review

    5.0

    1 review

    Dined on 28 July 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Great food, friendly service, incredible garden with kids playground. Really lovely, family friendly pub.
    

    Is this helpful?

    Report