The Willcox Restaurant

Review summary

1. D

   Debbie

   Charleston

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   During Christmas Day lunch, 3 of the 4 entrees we ordered were no longer available. Burger was a bit dry; however, overall it was a great meal and experience. Seth is a phenomenal waiter and you are blessed to have him! Cocktails were awesome and desserts were delectable!!
   

   The Willcox RestaurantResponded 2 days ago

   Thank you for your feedback! I’m sorry some entrees were unavailable but glad you enjoyed the overall experience. Seth truly is phenomenal, and I’ll share your kind words with him. We look forward to welcoming you back soon! Warm regards, Matthew Sayer
   

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2. J

   Joanne

   Charleston

   2 reviews

   5.0

   2 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect Christmas lunch at The Willcox. The shrimp and grits were yummy. We can always count on them for a fun, festive meal.
   

   The Willcox RestaurantResponded 2 days ago

   Thank you for your lovely feedback! I’m thrilled to hear you enjoyed your Christmas lunch, especially the shrimp and grits. We’re so glad to be part of your festive celebrations and look forward to welcoming you back soon! Warm regards, Matthew Sayer
   

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3. P

   Pammela

   New York City

   8 reviews

   5.0

   8 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely and historic this was the perfect pick for Christmas lunch. Fireplace and decked out decor made it special. Food and service superb.
   

   The Willcox RestaurantResponded 2 days ago

   Thank you for your kind words! I’m thrilled you enjoyed your Christmas lunch and our festive atmosphere. We look forward to welcoming you back! Warm regards, Matthew Sayer
   

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4. M

   Martin

   New York City

   5 reviews

   2.0

   5 reviews

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 5
   4. Ambience 3

   For an establishment with such a quality reputation we expected a special Christmas Day menu or at least the dinner menu available. Instead, they only had their regular lunch menu which was inadequate for this special day. The meal was just fair and without the special flair we had expected at the renowned Willcox.
   

   The Willcox RestaurantResponded 4 days ago

   Thank you for taking the time to share your feedback. I’m sorry to hear that your Christmas Day dining experience did not meet your expectations, and I appreciate you letting us know about your concerns. At The Willcox, we strive to make every holiday special for our guests. On Christmas Eve, we offer a special prix fixe menu, while Christmas Day features our regular menus to provide a more relaxed dining option. I regret that this may not have aligned with your expectations, and I understand how this could have impacted your experience. We hope to have the pleasure of welcoming you back to The Willcox in the future and providing the exceptional experience you deserve. Warm regards, Matthew Sayer GM
   

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5. L

   Letha

   Philadelphia

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Stephanie was our server, and very knowledgeable about the lunch menu! Our previous meal was at dinner and the menu was great then, as well. I’m gluten free and the Wilcox already had identified GF dishes and whether it was possible to adjust other dishes to make them GF. Nice beverage selection, too!
   

   The Willcox RestaurantResponded 2 days ago

   Thank you for your kind words! I’m delighted to hear that Stephanie took great care of you and that you enjoyed our gluten-free options and beverage selection. We look forward to welcoming you back for another wonderful meal soon! Warm regards, Matthew Sayer
   

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6. A

   Alan

   Richmond

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   We have been coming to the Wilcox for years and I have always thought it could be everything it is marketed as but was falling far short. Mathew Sayer who now is General Manager was always working hard to do his best for the guests. We came this year again and I brought my son and his family (5 grandkids). When I entered the hotel I could tell things had changed. Too many details to list in this review. Suffice it to say the Willcox is transformed into the Southern gem of hospitality and ambience one would expect. Great job Matt and team.
   

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7. F

   Frank

   Richmond

   3 reviews

   1.0

   3 reviews

   Dined on 20 December 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Very disappointed in management at the restaurant as I made afternoon tea reservations that were not honored because the restaurant failed to state ‘only after 3pm’ on the afternoon tea booking page. So my 12:45pm reservation was not honored after confirming time and adding ‘Afternoon Tea’ in the note box on the tea reservation booking page AND confirming with phone call to restaurant with staff member.
   

   The Willcox RestaurantResponded on 21 December 2024

   Thank you for sharing your experience. I sincerely apologize for the frustration and disappointment during your visit. We deeply value our guests, and it’s disheartening to hear we fell short. As a locally owned establishment, we take pride in warm, personalized service, and I regret we didn’t deliver. While we strive for seamless service, mistakes can happen. We've updated our website to better communicate afternoon tea hours and prevent future issues. If you give us another chance, I’d be honored to personally host you and your friends for tea. Please reach out to me directly, and I’ll ensure everything is perfect. Warm regards, Matthew Sayer General Manager.
   

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8. s

   susan

   Charleston

   2 reviews

   4.0

   2 reviews

   Dined on 20 December 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   The Willcox is a great girls getaway location. We were there with our mom for lunch. We were seated at a quaint sitting area in the front lobby area. The food was delicious- fish and chips, ham and burrata salad, chicken sandwich and a cup of the tomato bisque (my fav). We arrived a few minutes before our reservations and were seated right away.
   

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   The Willcox RestaurantResponded 6 days ago

   Thank you for your kind review! I’m thrilled you and your mom enjoyed your lunch and that the food, especially the tomato bisque, was a hit. It’s great to hear you appreciated the cozy seating and prompt service as well. We look forward to welcoming you back for more memorable getaways soon! Best regards, Matthew Sayer
   

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9. M

   Mary

   Charleston

   12 reviews

   5.0

   12 reviews

   Dined on 16 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   The Wilcox is always a treat at Christmas! Great service! Food was good. Fish was a little dry. Overall excellent experience.
   

   The Willcox RestaurantResponded 6 days ago

   Thank you for your feedback! I’m glad to hear you had an overall excellent experience and enjoyed the festive atmosphere and great service. I appreciate your note about the fish and will share it with our team to ensure every dish is perfect. We look forward to welcoming you back for more memorable visits! Best regards, Matthew Sayer General Manager
   

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10. M

    Mark

    Coastal Georgia

    4 reviews

    5.0

    4 reviews

    Dined on 15 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    The Christmas spirt was in the air ! Aiken had the horse & dog parade which passed right in front of the hotel. Parking was a little hard to find but, the food made it worth while ! We can’t wait to have lunch out by the pool but, in the meantime we will have to sit in some comfortable couches near the fire place and sip on our drinks ! 😁
    

    The Willcox RestaurantResponded 6 days ago

    Thank you for sharing your experience! It sounds like you truly soaked in the festive spirit with the horse & dog parade passing by—it’s such a special part of the season. I’m glad to hear you enjoyed the food and our cozy spaces by the fireplace. We can’t wait to welcome you back for lunch by the pool when the warmer days return. Until then, enjoy those comfy couches and drinks! Warm regards, Matthew Sayer General Manager
    

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