Toca Madera - West Hollywood

Review summary

1. J

   Jordan

   Los Angeles

   5 reviews

   2.0

   5 reviews

   Dined on 22 December 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 5

   Service was probably the worst I’ve ever experienced in a restaurant. Server had attitude and just didn’t care. Plates never got changed out, drinks were forgotten (didn’t ring them in) and ordered bottled water multiple times before it ever showed up. But really bad attitude is what gets the 1 star rating.
   

   Toca Madera - West HollywoodResponded 3 days ago

   Hi Jordan, this is very disappointing for us to hear. I'm frustrated that you did not enjoy your experience and truly apologize if your server did give you attitude. Please reach out to us by calling our phone number so we can invite you back and make this right. Ask for Jennifer or Erik and one of us can personally book the reservation for you whenever the next time you want to come in.
   

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2. J

   Jay

   VIP

   Los Angeles

   15 reviews

   2.0

   15 reviews

   Dined on 21 December 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Toca Madera has changed a lot and not for the better. You can tell they’re more focused on getting customers in and out vs a great customer experience. Pressured to order quickly and drinks take way too long and aren’t that great. A lot of favorites are gone from the menu and they’re trying to be a steak house instead. I don’t think I’ll come back anymore the value is not what it used to be.
   

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   Toca Madera - West HollywoodResponded 3 days ago

   Hi Jay, Thank you for expressing your concerns with us, we take your opinions very seriously. We understand that some things may have changed over the years, but I can ensure you that we constantly are changing for the better as we are adapting to the market and new Toca Madera's that are being built around the nation. We hope you come back in so we can give you a better experience than your last
   

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3. I

   Ian

   Los Angeles

   12 reviews

   5.0

   12 reviews

   Dined on 11 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had a birthday dinner. The atmosphere was energetic and entertaining, and the food was delicious (although small portions). The drinks were good, but a little on the sweeter side (even the Old Fashion). Overall it was a pleasant place to have a birthday dinner.
   

   Toca Madera - West HollywoodResponded on 15 December 2024

   Ian! Thank you for sharing your feedback with us and we are delighted to hear that you had a good time at Toca Madera West Hollywood. We hope to see you back very soon for some good vibes!
   

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4. M

   Maria Luisa

   Los Angeles

   4 reviews

   4.0

   4 reviews

   Dined on 25 November 2024

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Food was good, service was great, drinks was good. Seating area was not to comfortable. We got seated by the bar high top tables… I think we could get a better seating area since we had made reservations.
   

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5. F

   Felix

   Chicago

   3 reviews

   2.0

   3 reviews

   Dined on 24 November 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 1

   Food was ok, but extremely overpriced. They’re quite entitled letting you know upfront that their food is spicy and the chef “requires” that the full order is made at once. Music was so loud that it was hard to talk with the person sitting next to you. Felt more like a club than a restaurant. Not recommended for a quiet quality dinner. Tons of places out there with much better value.
   

   Toca Madera - West HollywoodResponded on 4 December 2024

   Good Evening Felix, Our servers are taught to inform that some menu items can be on the spicier side because we are a Mexican restaurant that uses some spicy ingredients. We do this to ensure the guest knows, in case some are sensitive to spice. Regarding our Chef requesting to have the full order at once, we don't "require" it but it helps the food come coursed out in a timely manner so the guest is not waiting an excessive time between courses.
   

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6. H

   Hector

   Los Angeles

   3 reviews

   4.0

   3 reviews

   Dined on 24 November 2024

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 3

   I forgot why I hadn’t been back since before the pandemic. I remember now… it’ll probably be another 5 yrs.
   

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7. M

   MIKE

   VIP

   Los Angeles

   27 reviews

   3.0

   27 reviews

   Dined on 22 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Couple of years ago this place was Popping can’t say the same thing now . Need to upgrade some stuff to bring the good vibes.
   

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8. OT

   OpenTable Diner

   San Francisco

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We celebrated our anniversary here. Brunch was delicious.
   

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   Toca Madera - West HollywoodResponded on 23 November 2024

   Thank you for celebrating your anniversary here! Hope to see you back soon!!!
   

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9. D

   Derek

   Dallas

   1 review

   5.0

   1 review

   Dined on 13 November 2024

   1. Overall 5
   2. Food 5
   3. Service 3
   4. Ambience 2

   Too loud. Love the food. Service awesome at some points, then completely vanished toward the end. Would def recommend to others and would return, just not on Tuesday, music is so loud you can’t hear yourself think let alone have a conversation
   

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10. S

    Sara

    VIP

    Los Angeles

    14 reviews

    1.0

    14 reviews

    Dined on 10 November 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    Would absolutely not recommend to anyone. Started with a 10 Minute wait at the hostess stand. No one there to greet us at 6:30 on a Saturday. We eventually got our table just to be told that we only had an hour and a half, fine. It took the waiter 20 minutes to show up at our table and take our drink order. We asked for him 3 times. The drinks took another 15 minutes. It literally took over 35 minutes just to get our food order in. A party of 2. Food came rather quickly but was not high quality. $88 lobster enchilada that was mediocre at most. We had a few more drinks. Husbands glass empty several times due to extreme wait times and lack of attention from waiter. In a city with top restaurants there’s absolutely no reason going there. A quick search will show better alternatives.
    

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