Toro by Chef Richard Sandoval – Chicago

Review summary

1. G

   Gary

   VIP

   Tampa

   8 reviews

   1.0

   8 reviews

   Dined today

   1. Overall 1
   2. Food 4
   3. Service 1
   4. Ambience 3

   We had a birthday dinner tonight and service was poor. The restaurant was not busy at 7:30pm. Initially, it seemed great then we rarely saw our server. Water never refilled. Two out of the 3 of us received our dishes and the third dish was two sushi rolls that arrived after other two finished meal. A manager and our server were involved. The manager offered to comp a desert but we decided to leave after eating instead. The manager did not do anything to our check and were charged full price for terrible service.
   

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2. M

   Milli

   Las Vegas

   2 reviews

   1.0

   2 reviews

   Dined 1 day ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 1

   This date experience was not great at this restaurant. First we were seated all the way at the end. The person the walked us to the table was at least a 10 feet ahead not looking back to see if we were following he was walking so fast I looked at my husband like I already feel this not going be good vibe look…. We sat at the end right corner the vibe was not there felt like we were just put in a corner and abandoned. Our waiter didn’t come til 10 minutes just to tell us I’ll be with you guys soon. We sat an extra 8 minutes. The drinks took forever to come out. The appetizer took a long time also and our food forget about it! Our waiter seemed very distracted and unfocused. And didn’t remember things like at the end we asked for the bill that was an extra 12 minutes. He was tending to other table felt like he might’ve got a bigger tip there but underestimated our table even though he deserved 0 tip he got $20 if it was great service he would’ve definitely got 100+ His responses to things to recommend was “everything good just order what you like” That was very awkward He was not confident and seem rushed The bathroom was filthy! No toilet paper no tissues to dry hands the toilet was dirty I didn’t even use it I stepped out I felt disgusted. Me and my husband are high end diners and spend good dollar for experiences and excellent service … this place was not worth it or recommend it to any of my colleagues or family
   

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3. B

   BRENDAN

   Chicago

   4 reviews

   5.0

   4 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   RUEBEN WAS AWESOME…me and my date enjoyed the atmosphere and the food. Highly recommended!!!
   

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4. E

   Eric

   Las Vegas

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   What a fantastic experience! Would not change a thing about my meal.
   

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5. S

   Sikirat

   VIP

   Chicago

   11 reviews

   5.0

   11 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Loved all aspects of it. Drinks, food, service, coat check, location!!!
   

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6. A

   Andreina

   Key West

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   was on point—great ambience that made the whole experience even better. I went for the tuna tataki and the angry tuna roll, and both were insanely good—fresh, flavorful, and beautifully presented. My pisco cocktail hit just the right balance, and those churros? Absolutely delicious! Godwin, who was beyond attentive and made sure everything was perfect. The manager, Gerardo, was also super welcoming. 10/10
   

   • 

   Toro by Chef Richard Sandoval – ChicagoResponded 3 days ago

   Thank you so much for your incredible review, Andreina! We’re thrilled to hear that you enjoyed the ambiance and loved the tuna tataki and angry tuna roll—freshness and flavor are what we aim for! We’re also glad you appreciated the perfect balance of your pisco cocktail and those churros (they’re a guest favorite for a reason!). A special thanks for your kind words about Godwin and Gerardo—they’ll be delighted to know their attentiveness and warmth made your experience even better. We can’t wait to welcome you back soon for more 10/10 moments!
   

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7. F

   Francesca

   Chicago

   4 reviews

   3.0

   4 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   The food, ambiance, and service were good. Great place for celebrations or date night.
   

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8. L

   Luis

   Washington DC

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Food was okay running out of multiple dishes also the food was cold, drinks was good we expect a better experience on the food base on the prices the best part was the host very nice people the rest was just okay Not looking forward to come back again Thanks
   

   Toro by Chef Richard Sandoval – ChicagoResponded 7 days ago

   Hello Luis! We’re so glad to hear you enjoyed the drinks and that our host made a positive impression—it means a lot to us to know our team provided an inviting and warm atmosphere. We take great care in creating our dishes to be perfect for a variety of tastes and we always work to provide an exceptional dining experience at Toro. We apologize that our efforts did not meet your expectations. Please know that we take your feedback to heart and will use it to make enhancements to our menu offerings. It is our hope that you give us another opportunity to serve you!
   

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9. OT

   OpenTable Diner

   Chicago

   1 review

   5.0

   1 review

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our server Barack was outstanding. The evening was great from food and entertainment
   

   Toro by Chef Richard Sandoval – ChicagoResponded 7 days ago

   Thank you so much for your kind review! It's so rewarding to hear that Barack provided outstanding service and that you enjoyed both the great food and the entertainment. We’ll be sure to share your feedback with him—it means a lot to the entire team. We hope it won't be long before your next visit with us!
   

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10. K

    Kenyatta

    Chicago

    1 review

    4.0

    1 review

    Dined on 16 February 2025

    1. Overall 4
    2. Food 5
    3. Service 2
    4. Ambience 3

    Food was okay . The steak one of the best i’ve had, Chicken no flavor fries Nasty lamb pretty good Drinks delicious the showgirls dancers were a cute idea. The noise level doing dinner time is ridiculous. We couldn’t hear our server for the music being so loud.
    

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