Toscana Restaurant

Review summary

1. C

   Christine

   VIP

   Orange County

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Always an enjoyable experience. A little short staffed this time around but still amazing
   

   Toscana RestaurantResponded today

   Dear Christine, We appreciate your choice to dine with us and your positive feedback. Thank you for sharing the highlights of your experience, and we look forward to serving you again. Best, Kyle Hadden Restaurant Manager
   

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2. J

   Jack

   VIP

   Charlotte

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing as always; the restaurant itself is beautiful and stylish, the menu has several options for all palates, and service was excellent as always…great night and opportunity for us to enjoy some wines and dine with old friends and catch up - would absolutely recommend and visit again!
   

   Toscana RestaurantResponded 4 days ago

   Dear Jack, Thank you for your wonderful review! We are thrilled to hear that you had an amazing experience with us. It's great to know that our restaurant's style and menu options pleased you. We’re delighted to hear that you're planning to visit us again, and we look forward to welcoming you back soon. Best regards, Kyle Hadden Restaurant Manager
   

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3. T

   Theodore

   Nashville

   5 reviews

   3.0

   5 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 5

   Overall the experience was good. I had higher expectations for the service. It just wasn’t as good as I have come to expect for fine dining. A little slow, not as attentive. After we received our first course from a food runner we had some questions about the food but we weren’t able to speak with anyone for about 10 minutes. Our waiter did get seated with two tables a few minutes apart but he also walked by us a few times and we couldn’t get his attention.
   

   Toscana RestaurantResponded 4 days ago

   Dear Theodore, Thank you for choosing us. We apologize for any disappointment with our service, particularly in regards to waiting for attention. We value your feedback and do use it to foster improvements. We hope to have the opportunity to serve you better in the future. Sincerely, Kyle Hadden Restaurant Manager
   

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4. S

   Steve

   VIP

   Seattle

   12 reviews

   3.0

   12 reviews

   Dined on 11 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   Elegant ambiance but always very loud. We enjoy the wine selection and the wine tap that allows you to taste small pours. I had the scallops and capellini. The scallops were seared well but 1 or 2 of them were over cooked. The red pepper sauce was decent. The pasta was abundant and stuck together quite a bit. We also had the pork belly mushroom and tortelli dish. The pork was cooked well and the tortelli was well filled. We really enjoyed this dish.
   

   Toscana RestaurantResponded 7 days ago

   Dear Steve, Thank you so much for your detailed review. We are so grateful for your business and feedback. I apologize for not meeting your expectations overall. Thank you for mentioning our successes and the areas that we can improve upon. I have noted your suggestions for where we can do better. Thank you again for your patronage. We would love to see you again in the future for another opportunity to impress you. Sincerely, Kyle Hadden Restaurant Manager
   

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5. C

   Carlo

   Philadelphia

   87 reviews

   5.0

   87 reviews

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Another great meal. Really liked the wine flights selection.
   

   Toscana RestaurantResponded on 12 January 2025

   Dear Carlo, It’s wonderful to hear you had a quality experience with us. We are so glad that you chose to visit us and review your experience. It was a pleasure to host you, and we eagerly look forward to your return visit. Best, Kyle Hadden Restaurant Manager
   

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6. G

   Gregg

   Grand Rapids

   1 review

   5.0

   1 review

   Dined on 4 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Been there several times and always worth our time. Great overall experience.
   

   Toscana RestaurantResponded on 5 January 2025

   Dear Gregg, We are delighted you have enjoyed your dining experiences and look forward to serving you again soon. Thank you for the kind feedback. Best, Kyle Hadden Restaurant Manager
   

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7. B

   Bret

   VIP

   Detroit

   20 reviews

   5.0

   20 reviews

   Dined on 30 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Tyler was very attentive to our table. Great service from him as always.
   

   Toscana RestaurantResponded on 4 January 2025

   Dear Bret, Thank you for the encouraging remarks for Tyler. We will be sure to share this with him. Until next time! Best, Kyle Hadden Restaurant Manager
   

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8. J

   John

   VIP

   Toronto

   4 reviews

   4.0

   4 reviews

   Dined on 29 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Celebrated a birthday but no one acknowledged the event even when I said when ordering your birthday you go first, nothing. Saw a slice of dessert go out with a candle but nothing at our table. Also had reservations and place was empty but made us stand at the door for 5 minutes as they figured out where to put us? We had reservations, for a birthday? Food overall was great except the steak was ordered med well and it came out med rare but he didn’t mention anything so that’s on him. Service was great drinks excellent, just disappointed that the celebration was ignored.
   

   Toscana RestaurantResponded on 31 December 2024

   Dear John, I apologize sincerely for the lapse in service you experienced. We take pride in offering quality hospitality and clearly missed the mark for your visit. This is not the norm for our restaurant, and we will be discussing it with our staff. We greatly appreciate your feedback, as it helps us to become a better restaurant. Again, I'm truly sorry. We hope you will reconsider a return visit so we can offer you the excellent dining experience you deserve. Best, Kyle Hadden Restaurant Manager
   

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9. Y

   Yilin

   Chicago

   1 review

   5.0

   1 review

   Dined on 28 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Very good place! Will come back! Nice food and good service
   

   Toscana RestaurantResponded on 29 December 2024

   Dear Yilin, Receiving your five-star review means we have achieved our goal of providing an amazing dining experience. We are thrilled that you enjoyed your time with us and hope to have the opportunity to serve you again soon. Best, Kyle Hadden Restaurant Manager
   

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10. M

    Michele

    Detroit

    3 reviews

    4.0

    3 reviews

    Dined on 26 December 2024

    1. Overall 4
    2. Food 2
    3. Service 5
    4. Ambience 5

    Calamari was good, our meals were just OK. Beautiful atmosphere and service. Loved the ambiance. Truly wished the food matched.
    

    Toscana RestaurantResponded on 28 December 2024

    Dear Michele, Thank you for your visit. It is great to know that you enjoyed your visit to Toscana overall. We appreciate all your feedback, including recommendations for improvement, as it helps us to serve our customers better. We hope to welcome you back for a 5-star experience. Best, Kyle Hadden Restaurant Manager
    

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