Totti Italian

Review summary

1. N

   Nebojsa

   London

   1 review

   5.0

   1 review

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and great food. The restaurant lives up to the expectations of the most demanding customers.
   

   Totti ItalianResponded 3 days ago

   Hi, Thank you for your review, your feedback motivates us to keep delivering excellence. We hope to welcome you back soon!
   

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2. G

   Gary

   London

   1 review

   5.0

   1 review

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time visitors to Totti restaurant Excellent food ,staff very helpful and friendly ,great night will visit again 😀
   

   Totti ItalianResponded 3 days ago

   Hi Gary, thank you for your kind review!
   

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3. K

   Ken

   London

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   This is arguably the best restaurant in Eltham and a significant improvement on the previous occupancy of the site. It is an attractive, up-market place, with an excellent decor and ambiance. I’ve deducted one star for the ambience on our evening for the extremely noisy and annoying child seated three feet behind me, and for the irritating crowd of young women who seemed to feel the need to make constant trips either to the lavatories or outside to the pavement for smoking breaks. If these are typical customers, I would think twice before booking for a Saturday evening! The service was excellent and the staff were friendly and attentive. We had a wide selection of food between the six of us and we were all happy with our choices. The prices were very reasonable and I shall certainly go there again, perhaps avoiding Saturday evenings! All in all, Totti’s is a welcome addition to Eltham High Street and I would recommend it.
   

   Totti ItalianResponded 3 days ago

   Hi Ken, Thank you for taking the time to share your detailed feedback. We're delighted to hear that you've enjoyed our decor, ambiance, and, most importantly, the food and service! We appreciate your compliments and your intention to visit us again. We do understand that the atmosphere can vary, especially during busy times, and we apologise for any disturbances you experienced that evening. We're glad you see Totti’s as a great addition to Eltham High Street, and we look forward to welcoming you back—perhaps on a quieter day!
   

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4. H

   Henry

   London

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The service and food was top-notch. We were 4people, had a pleasant time. Staff are polite and professional. Cocktails are nice. Definitely visiting again.
   

   Totti ItalianResponded 3 days ago

   Hi Henry, thank you for your wonderful review! We're thrilled to hear that you and your group had an enjoyable experience with us. It’s fantastic to know that both our service and food met your expectations. We're also glad you enjoyed the cocktails! We look forward to welcoming you back for another great visit soon!
   

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5. T

   Tony

   VIP

   London

   16 reviews

   4.0

   16 reviews

   Dined on 19 February 2025

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 4

   Great food and service. The menu is extensive and is good value. We went on a Wednesday evening after a visit to the cinema. Whilst not empty, it was relatively quiet but still had a good atmosphere. Our 2nd visit and it won't be the last. Our friends really enjoyed the food.
   

   Totti ItalianResponded 3 days ago

   Thank you so much for taking the time to share your experience! We're delighted to hear that you and your friends enjoyed both the food and service. It’s wonderful that you found our menu extensive and of good value. We're glad the atmosphere added to your dining experience, even on a quieter Wednesday evening. Knowing that this was your second visit and that you're planning to return means a lot to us. We look forward to welcoming you and your friends back again soon!
   

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6. B

   Beccy

   London

   4 reviews

   5.0

   4 reviews

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely food and staff very attentive and friendly!
   

   Totti ItalianResponded 3 days ago

   Hi Beccy, thank you for taking the time out to leave us a 5 star review!
   

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7. N

   Nigel

   London

   1 review

   4.0

   1 review

   Dined on 16 February 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   The food and decor was excellent but the service was very slow and the restaurant wasn’t particularly busy. The three waitresses were very polite and friendly but spent a lot of their time just standing around chatting to each other. The table next to us had to ask for their drinks as they had been forgotten and our dessert menus took so long to come that we then decided not to have a sweet. Overall a nice restaurant - just let down by the slow service of its waiting staff.
   

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8. J

   Justyna

   London

   1 review

   5.0

   1 review

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Highly recommend. Atmospheric place with inviting vibe and great food.
   

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9. S

   Stephen

   London

   1 review

   2.0

   1 review

   Dined on 14 February 2025

   1. Overall 2
   2. Food 5
   3. Service 1
   4. Ambience 2

   Food was great but poor service. Took over half an hour to bring any drinks after changing 3 times. Also only fixed menu available which wasn’t communicated at time of booking
   

   Totti ItalianResponded 3 days ago

   Thank you for your feedback. We're glad to hear that you enjoyed the food, but we're sorry to learn about the service issues you experienced. We strive to provide timely and accurate service, so it's disappointing to hear that your drink orders were delayed and changed multiple times. Additionally, we apologise for the lack of communication regarding the fixed menu at the time of your booking. We will certainly address these areas with our team to improve our guests' experience. We hope you'll give us another chance to provide you with a seamless experience in the future.
   

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10. C

    Caroline

    London

    1 review

    1.0

    1 review

    Dined on 14 February 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 1

    Worst valentine’s meal in the 26 years I’ve known my husband - poor service, incorrect food served to me, disappointing food - couldn’t eat my main - and music so loud we couldn’t hold a conversation. Will never go back!
    

    Totti ItalianResponded 3 days ago

    Thank you for sharing your feedback. We are truly sorry to hear that your Valentine’s Day experience fell short of your expectations, especially after so many years with your husband. We understand how important this occasion is, and we deeply regret that we didn’t deliver the quality of service and food that you deserve. We sincerely apologise for the mix-up with your order and the issues with the food, as well as the excessive noise that made it difficult to enjoy your meal. We take all of your comments to heart, and will be reviewing these areas closely with our team to ensure we improve in the future. We would love the opportunity to make things right, but completely understand your decision if you choose not to return. Thank you again for your feedback. Sincerely, Totti Management
    

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