Townhall Langley

Review summary

1. H

   Heather

   Vancouver

   1 review

   3.0

   1 review

   Dined on 15 December 2024

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 3

   Servers need to check the food before it's delivered to the table! Two human hairs were cooked in one meal. That meal wasn't charged, but turned off one of my guests. The server who took our order ws great, but the one who delivered ours meals eas not.
   

   Townhall LangleyResponded 5 days ago

   Heather, we're disappointed to learn about your unsatisfactory experience. Providing exceptional service and ensuring food quality is our highest priority. Your feedback has been noted, and we will use it to improve our operations further. We hope you'll give us another opportunity to deliver the outstanding dining experience you deserve. - JRG
   

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2. J

   Joel

   Vancouver

   22 reviews

   4.0

   22 reviews

   Dined on 14 December 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   Three of us made a reservation for my wife's birthday and it was a Friday night. The food was quite good, everyone was happy with what they ordered and the service was excellent all night. There was a large party that blocked off half the restaurant, but we didn't mind that at all. It was the 1-2 tables near us that were EXTREMELY loud all evening so much that we could hardly talk to each other with the drunken shouting going on. I really wish someone had just told them to tone it down a bit, other tables were not happy either. It is bad when a table of 8 is louder than an entire Christmas party! A bit disappointing. We would go back, food is very good and they did their best with a busy evening.
   

   Townhall LangleyResponded 7 days ago

   Joel, thank you for taking the time to leave a review. We're delighted to hear that you enjoyed the food and our excellent service. However, we regret the disturbance caused by the loud patrons during your visit, which affected your overall dining experience. We'll ensure that our staff addresses such situations promptly to maintain a pleasant ambiance for all guests. We appreciate your understanding and look forward to welcoming you back for a more enjoyable dining experience. - JRG
   

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3. A

   Ammie

   Vancouver

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great breakfast brunch specials. Staff were efficient and service was fast. Cheers!
   

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4. B

   Brian

   Vancouver

   1 review

   5.0

   1 review

   Dined on 3 November 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   It’s always great at Townhall. The staff are fantastic, the atmosphere is fun. Food is excellent, though the brownie wasn’t the greatest. Pizza, wings, fries, brunch…all 10/10!
   

   Townhall LangleyResponded on 7 November 2024

   Brian, thank you for your kind words about our staff and enjoyable atmosphere. We're delighted you had an excellent experience with our pizza, wings, fries, and brunch offerings. Your feedback helps us continue delivering outstanding service and quality cuisine. We appreciate you taking the time to share your thoughts and look forward to welcoming you back soon. - JRG
   

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5. A

   Adil

   Vancouver

   6 reviews

   1.0

   6 reviews

   Dined on 20 October 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Spent over $220+ with a business meeting. The food was cold and had to wait so long for drinks. Should have got a credit or discount
   

   Townhall LangleyResponded on 21 October 2024

   Adil, we're disappointed your experience did not meet our usual standards. Our team strives to deliver excellent service, and we will address the issues you encountered with our staff. We value your feedback and hope you'll give us another opportunity to provide the quality dining experience you deserve. - JRG
   

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6. P

   Pamela

   Vancouver

   1 review

   5.0

   1 review

   Dined on 4 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love this restaurant. Great food at a great price. Nice ambiance and good service too! Definitely recommend.
   

   Townhall LangleyResponded on 7 October 2024

   Pamela, we're delighted to hear you had an enjoyable experience at our restaurant. Your kind words mean a lot, and we strive to provide excellent service, ambiance, and cuisine. Thank you for the recommendation; it's greatly appreciated. - JRG
   

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7. D

   Darren

   Vancouver

   2 reviews

   4.0

   2 reviews

   Dined on 28 September 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Well, I ordered the breakfast special with poached eggs. I ordered the eggs poached medium and of course they came hard all in all, though it was a great breakfast for the value.
   

   Townhall LangleyResponded on 2 October 2024

   Thank you for taking the time to leave your feedback, Darren. We always strive to provide our guests with a satisfying dining experience, and we're delighted to hear that you enjoyed the overall value of your breakfast. Your comments regarding the preparation of the poached eggs have been noted, and we will ensure our kitchen staff receives additional training to better meet our guests' preferences. We look forward to welcoming you back soon. - JRG
   

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8. I

   Irene

   Vancouver

   4 reviews

   4.0

   4 reviews

   Dined on 6 September 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   The server was very personable, food was presented well and very tasty
   

   Townhall LangleyResponded on 10 September 2024

   Thank you for your kind words, Irene. We're delighted that you enjoyed our service and cuisine. Looking forward to welcoming you back soon. - JRG
   

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9. OT

   OpenTable Diner

   Vancouver

   1 review

   1.0

   1 review

   Dined on 13 July 2024

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 1

   Not attentive waitress at all. The atmosphere there - 😢😢😢😢😢😢😢. I’ve been there before it was decent. It’s getting worse …
   

   Townhall LangleyResponded on 17 July 2024

   Thank you for taking the time to share your feedback. We're sorry to hear about your disappointing experience. Our goal is to provide excellent service and a pleasant atmosphere. We will review your comments with our team and continue working to improve the dining experience for all our guests. We hope you'll give us another opportunity to serve you better in the future. - JRG
   

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10. OT

    OpenTable Diner

    Seattle

    17 reviews

    3.0

    17 reviews

    Dined on 13 July 2024

    1. Overall 3
    2. Food 3
    3. Service 3
    4. Ambience 3

    Food was ok service was good went there Friday and it was empty
    

    Townhall LangleyResponded on 17 July 2024

    Thank you for taking the time to share your experience with us. We're glad to hear that you enjoyed the service you received. While we're sorry the food didn't fully meet your expectations, we appreciate the feedback as it helps us identify areas for improvement. We hope you'll give us another opportunity to provide a better dining experience in the future. - JRG
    

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