Trail's End Pub and Grille

Review summary

1. D

   Demetria

   Philadelphia

   2 reviews

   1.0

   2 reviews

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   We were highly disappointed with our food on January 1, 2025. We had a late reservation but that shouldn't be the reason we had a horrible experience. When we first walked in, we immediately noticed how dirty the restaurant was. There was food all over the floor and dirty tables just sitting uncleaned. We should have left then. We order our food only for it to come out cold. The rice was hard and all of the food was bland. We sent it back to be heated. We then found a hair in the fajitas and sent that food back. At this point we were ready to go. The waiter gave us 25% off but we definitely won't be returning! Worst food and atmosphere EVER!
   

   Trail's End Pub and GrilleResponded 2 days ago

   Dear Demetria, Thank you for your feedback. We deeply apologize for the experience you had during your visit. The cleanliness issues, cold and bland food, and the hair in your meal do not reflect our standards, and we’re addressing these concerns with our team immediately. We will let our team know about your feedback to ensure that these issues are properly addressed. Once more, we sincerely apologize for the experience that you had here, and we thank you for bringing these matters to our attention. Sincerely, The Camelback team
   

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2. R

   Reji

   Orlando

   1 review

   1.0

   1 review

   Dined 3 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   They had many menu items that were unavailable to order because they ran out of food. Overall very disappointed. Will never eat here again.
   

   Trail's End Pub and GrilleResponded 2 days ago

   Dear Reji, Thank you for sharing your feedback about your recent visit. We sincerely apologize for the disappointment you experienced due to the unavailability of certain menu items. Providing a full and satisfying dining experience is very important to us, and we regret that we fell short during your visit. Occasionally, unexpected demand can impact our stock, but we are actively working to improve our inventory management to prevent this from happening in the future. Thank you again for bringing this to our attention, and we hope you might consider giving us another chance in the future. Best regards, The Camelback team
   

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3. P

   Patrick

   New Orleans

   1 review

   2.0

   1 review

   Dined 4 days ago

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   Staff was great but food was underwhelming and basic.
   

   Trail's End Pub and GrilleResponded 2 days ago

   Dear Patrick, Thank you for your feedback. We’re thrilled to hear you had a great experience with our staff! However, we’re sorry the food didn’t meet your expectations. Your input is valuable, and we’ll be reviewing this with our culinary team to ensure we’re delivering the quality and creativity our guests deserve. We hope you’ll give us another chance to impress you in the future. Best regards, The Camelback team
   

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4. M

   Maren

   New York City

   2 reviews

   1.0

   2 reviews

   Dined 4 days ago

   1. Overall 1
   2. Food 3
   3. Service 2
   4. Ambience 3

   Everyone acted as though we didn’t have a reservation, even though we did and we were sat without menus. The server took forever as did the food and several items were not available.
   

   Trail's End Pub and GrilleResponded 2 days ago

   Dear Maren, Thank you for sharing your experience with us. We sincerely apologize for the issues you faced during your visit. Being seated without menus and the delays in service and food are not the level of hospitality we strive to provide. We also regret that several menu items were unavailable, which we understand added to your frustration. Your feedback is invaluable, and we’ll be addressing these concerns with our team to ensure a smoother and more enjoyable experience for all our guests. We hope you’ll consider giving us another chance to provide the quality service you deserve. Sincerely, The Camelback team
   

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5. S

   Susan

   San Francisco

   1 review

   3.0

   1 review

   Dined on 28 December 2024

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 3

   First course came out cold. Second course was missing dressing. Lots of empty table with many people waiting. Due to issues in kitchen. Cost lots of money to stay at hotel. The main restaurant needs to due better. Expectations were not met at all.
   

   Trail's End Pub and GrilleResponded 5 days ago

   Dear Susan, Thank you for sharing your feedback with us. We sincerely apologize that your dining experience did not meet your expectations. Serving cold food and omitting items like dressing is not the level of service we aim to provide. Additionally, we understand how frustrating it must have been to see empty tables while waiting, and we deeply regret any inconvenience this may have caused. Your concerns about the kitchen issues have been noted, and we are taking steps to address them to ensure such situations do not happen in the future. We value your input and strive to make every guest’s experience exceptional. Please feel free to reach out to us directly if you would like to discuss this further. Warm regards, The Camelback team
   

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6. G

   George

   VIP

   Philadelphia

   82 reviews

   1.0

   82 reviews

   Dined on 27 December 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 1

   It took an hour to get the appetizers. Food came out cold, missing items, wrong sauce. The manager blamed the chef and “short staff”. Friday night in season. This place is a disaster.
   

   Trail's End Pub and GrilleResponded 6 days ago

   Dear George, Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent visit. Waiting an hour for appetizers, receiving cold food with missing items, and the wrong sauce is far from the standard we strive to provide. Your concerns will be shared with both our culinary and management teams to ensure we address these shortcomings and prevent similar situations in the future. We would love the opportunity to make it up to you and restore your confidence in our restaurant. Please feel free to contact us directly so we can personally follow up. Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future. Warm regards, The Camelback team
   

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7. D

   Donna

   New York City

   1 review

   1.0

   1 review

   Dined on 23 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 2

   This was one of the worst dinner experiences ever. We had a 7 pm reservation and we were seated right away. This was the high point of the evening. After waiting around 15 minutes, our waiter finally showed up at our table. We ordered drinks and 2 appetizers to start so those orders could be placed and then ordered our food after he came back. The appetizers finally came out after around 40 minutes. We ordered a hummus platter, which was fine and a Bavarian pretzel. What came out was not a Bavarian pretzel, but pretzel nuggets, and not just any pretzel nuggets, but the exact ones I have bought at Costco before. They even served the sauces from the same containers they come in from the Costco box. The worst part was they were clearly cooked in a microwave, not an oven, as they were hard and not edible. When cooked in an oven they are good, but again, don't need to go to a restaurant for those since can have at home. We had the waiter take the pretzels back, and we ordered nachos instead, and were told the order would be rushed out. After another 30 minutes we saw another table get nachos, but not us. We never got ours. After being at the restaurant 90 minutes or so our food finally came out. we had ordered fajitas. The chicken was burnt, and the shrimp was not edible. We spoke to the manager, who did take the food off of our bill, which was the right thing to do, but we all left hungry and not satisfied. What a disappointment. No need for a restaurant at an established hotel to be so horrible.
   

   Trail's End Pub and GrilleResponded 6 days ago

   Dear Donna, Thank you for sharing your feedback. We sincerely apologize for the disappointing dining experience you had with us. We understand your frustration with the delays and the quality of the food, especially after such a long wait. This is certainly not the standard we strive to provide, and we deeply regret that we fell short during your visit. We will share your feedback regarding the pretzel nuggets, the timing of your meal, and the issues with the fajitas with our kitchen and service team to ensure improvements are made. We truly appreciate your comments and hope you'll consider giving us another chance to provide you with a much better experience in the future. Best regards, The Camelback team
   

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8. S

   Shannon

   VIP

   New York City

   6 reviews

   2.0

   6 reviews

   Dined on 22 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 3

   Service was very slow and not all of our food came out at once. The food was ok but nothing special. The location was great however.
   

   Trail's End Pub and GrilleResponded on 23 December 2024

   Dear Shannon, Thank you for sharing your feedback. We're sorry to hear that the service was slow and that not all of your food arrived at once. This is definitely not the experience we aim to provide, and we’ll be addressing this with our team to ensure better coordination and faster service in the future. While we're glad you enjoyed the location, we regret that the food didn't exceed your expectations. We will be looking into ways to improve both the quality and consistency of our menu offerings. We truly appreciate your input, and we hope you’ll consider giving us another chance on your next visit. Best regards, The Camelback team
   

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9. M

   Michael

   Poconos

   1 review

   1.0

   1 review

   Dined on 20 December 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 2

   Over-priced. $20++ for an entree made of 1 waffle and 1 chicken strip w/no sides. Flat beer. Empty on Friday night. Extra bonus: suggested tip calculated on total + tax.
   

   Trail's End Pub and GrilleResponded on 23 December 2024

   Dear Michael, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience didn’t meet your expectations. We strive to provide great value, both in the quality of our food and the overall dining experience, and it’s clear we fell short in your case. Your feedback about the portion sizes, beer quality, and tip calculation is invaluable, and we’ll review these concerns with our team to ensure improvements are made. We hope you’ll give us another opportunity in the future to deliver a better experience. Best regards, The Camelback team
   

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10. o

    orlando

    VIP

    New York City

    3 reviews

    5.0

    3 reviews

    Dined on 17 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    I came to Trails end to celebrate my brithday with friends. From the moment we were seated we felt really taken care of. The server, Gina, knew the menu all to well! The food was just amazing: Bambam Shrimp, Chicken wings, Ribs, waffle and chicken, Loaded Mac and cheese, Shrimp and sausage with mashed potatoes!!!The new menu really blew us away. The head chef, Jessica, came out to greet us and she was very friendly. Jessica explained the (new and improved) menu in detail and even got us a free desert for my birthday. The service is top notched and the food exceeded our expectation. I’d definitely eat here again!
    

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    Trail's End Pub and GrilleResponded on 18 December 2024

    Dear Orlando, Thank you so much for sharing your amazing birthday celebration experience at Trails End! We’re thrilled to hear that you and your friends felt well taken care of from the moment you arrived. Gina will be so happy to know that her knowledge of the menu and service made a positive impact on your visit. It’s great to hear you enjoyed the new menu items, and we’re so glad that Chef Jessica was able to greet you and make your birthday celebration even more special with a complimentary dessert. We’ll be sure to pass along your kind words to her and the rest of the team. We can’t wait to welcome you back for another delicious meal and fantastic experience at Trails End! Best regards, The Camelback team
    

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