True Food Kitchen - Garden City - Roosevelt Field

Review summary

1. L

   Lilli

   New York City1 review

   1.0

   Dined 4 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 3

   Our party of four dined at this mall restaurant. The space is big with high ceilings, what you’d expect from a mall restaurant. The biggest let down is the portion size. Talk about shrink-flation! There was barely any food! Spent $$$$ and left feeling hungry. How disappointing. I would not recommend. I would give zero stars for this review if I could. I will never dine there again.
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded 2 days ago

   We're sorry to hear about your disappointing experience with the portion sizes, Lilli. Thank you for your feedback, and we'll work on addressing this issue to improve our offerings.
   

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2. OT

   OpenTable Diner

   Greater Boston2 reviews

   5.0

   Dined on 9 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The manager and waitress were superb. They accommodated our diet needs. So lovely to see a place cater to customers needs and joy of food. The atmosphere was clean, quiet and food was sent out promptly. Waitress was kind and made sure all our food was made properly. Will go back again.
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on 10 March 2025

   Thank you for your wonderful review! We're delighted to hear our team accommodated your dietary needs and that you enjoyed the clean atmosphere and prompt service. We look forward to welcoming you back soon!
   

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3. OT

   OpenTable Diner

   New York City7 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time there. Food was delicious and service was terrific. Our server was so welcoming. Already made plans to go back.
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on 5 March 2025

   Thank you for your wonderful review! We're delighted to hear you enjoyed the delicious food and terrific service. We look forward to welcoming you back soon!
   

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4. B

   Bihchun

   Vancouver3 reviews

   5.0

   Dined on 17 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I would like to give a special thanks to Alana, the assistant general manager of True Food Kitchen at Garden City location. I hosted a table to 18 people with special dietary restriction. Alana was able to discuss the situation with the chef to create a special menu for us. All the dishes were not only delicious but flavorful and nutritious. I highly recommend this place and definitely go back again.
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on 19 February 2025

   Thank you so much Bichun. It was truly our pleasure having you dine with us & we look forward to seeing your beautiful smiling faces again soon. -Alana
   

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5. A

   Anthony VIP

   New York City2 reviews

   3.0

   Dined on 15 February 2025

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   It was just OK. Probably because we are used to eating crap food and not this supposedly healthy stuff. Prices were a high on some things, especially the drinks. They should make sure there is ketchup either on the table or on the plate with the burgers. We're literally waiting 5 minutes for ketchup while the burgers are getting cold. Overall, I'm not sure about the place as I don't think the value proposition is there. Might give it another chance one day.
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on 17 February 2025

   Thank you for your feedback, Anthony. We apologize for the wait for ketchup and appreciate your thoughts on pricing; we'll work to improve the overall experience and hope you'll consider visiting us again.
   

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6. J

   Jennifer VIP

   New York City133 reviews

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Great fresh food. For some reason, the food is not hot. Even when they did it over, it still wasn't as hot as I like my food. However, the manager came over and was very nice and tried to rectify.
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on 17 February 2025

   Thank you for your feedback, Jennifer. We're glad you enjoyed the fresh food and appreciate your understanding as our manager worked to address the temperature issue.
   

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7. S

   Stephanie

   New York City1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   I reserved a table for a large party for my daughter's birthday. The server was smart enough to take the kid's orders first and they got their drinks and food first. They didn't take the adult order quickly though. The kids' orders were mixed up and took awhile to straighten out. One of the adult orders came out super late. Another adult found a piece of glove in her salad. No comp for that dish on the bill. No apology at the end.
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on 17 February 2025

   We're sorry to hear about the issues during your daughter's birthday celebration, Stephanie. Thank you for your feedback, and we'll address these concerns to improve our service and ensure a better experience in the future.
   

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8. S

   Sherry

   Unspecified1 review

   5.0

   Dined on 8 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Loved the number of vegetarian/vegan options on the menu. Happy to find a restaurant where there are multiple great options to choose from...soup, salads, burger, pizza and bowls. I had the double plant based homemade cheese burger, and swapped out the salad for pesto pasta...thank you to my server for the recommendation. Cannot wait to return to try something else...maybe of the many vegetarian bowls (I think there are four or five!).
   

   True Food Kitchen - Garden City - Roosevelt FieldResponded on 10 February 2025

   Thank you for your wonderful review, Sherry! We're thrilled to hear you enjoyed our variety of vegetarian and vegan options and that your server's recommendation was a hit. We look forward to welcoming you back to try more of our delicious dishes!
   

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9. C

   Connie VIP

   New York City2 reviews

   5.0

   Dined on 5 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The healthiest restaurant on Long Island, which I regularly visit, features an all-organic menu, friendly employees, and a clean environment. This outstanding organic restaurant is always a must-visit destination. Despite the busy hours on weekends, the service was satisfactory. I enjoy the comfortable and cozy atmosphere, which makes it a great place to catch up with friends. Our meal was exceptionally fresh and served in a timely manner. The menu offers a variety of options, including gluten-free, soy-free, vegan, vegetarian, paleo, and Mediterranean. This is my go-to spot for dining out.
   

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   True Food Kitchen - Garden City - Roosevelt FieldResponded on 26 February 2025

   Thank you for your wonderful review, Connie! We're thrilled to be your go-to spot and that you enjoy our all-organic menu, friendly staff, and cozy atmosphere. We look forward to welcoming you back soon!
   

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10. R

    Rachel VIP

    Columbus10 reviews

    1.0

    Dined on 2 February 2025

    1. Overall 1
    2. Food 4
    3. Service 1
    4. Ambience 1

    Waiter was rude and charged our cards incorrectly and then got mad at us for fixing it
    

    True Food Kitchen - Garden City - Roosevelt FieldResponded on 3 February 2025

    Thank you for your feedback on your recent visit. We would appreciate more feedback on this visit if you wouldn't mind reaching out to a manager at 516-559-4728. Thank you.
    

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