True Food Kitchen - Palo Alto

Review summary

1. D

   Donna

   San Francisco

   5 reviews

   5.0

   5 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our favorite restaurant. Great food with wonderful options for gluten free and dairy free and vegan choices as well. A restaurant with healthy ingredients!!
   

   True Food Kitchen - Palo AltoResponded 2 days ago

   Thank you for your wonderful review, Donna! We're delighted to be your favorite restaurant and glad you appreciate our gluten-free, dairy-free, and vegan options.
   

   Is this helpful?

   Report
2. M

   Marsha

   San Francisco

   1 review

   5.0

   1 review

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It's a great place that cares about the food it serves its customers. We come here because True Food does not use seed oils in their food which is great, and the food is fresh not processed. They have changed up their menu which is nice. Our go to dishes are the grass-fed burger with the kale salad. The burger has the best umami flavor and if you don't like kale, their kale salad will change your mind. We love it so much we ordered a double portion of the salad, and I ate it all! We also started with the guacamole and chips which is always perfectly delicious. Other items that we love to order is the Korean true crisp chicken sandwich, salmon, gluten free pepperoni pizza, ancient grain bowl w/ chicken, and the grass-fed steak. Easy to get a reservation on Open Table, and reservations are a must so that you don't have to wait. Lastly, the staff was awesome that night. Our waiter was friendly, happy, engaging and professional. I noticed that another waiter nearby attended to us to when the other was not around. You do see that all the staff try to help each other in ensuring the customer's needs are met. Once you order, it does not take long to get the food. Will be coming back as this is our usual spot. Some music would be nice, but the noise level is so lively you might not hear it, but having live music might be nice on a Friday:)
   

   True Food Kitchen - Palo AltoResponded 2 days ago

   Thank you for your detailed and positive review, Marsha! We're thrilled to hear you enjoy our fresh, seed oil-free dishes and attentive service. We appreciate your feedback on the menu and atmosphere, and we look forward to welcoming you back to your usual spot soon!
   

   Is this helpful?

   Report
3. A

   Ashley

   Orange County

   3 reviews

   2.0

   3 reviews

   Dined 5 days ago

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   It was a rough night at true food. They ran out of food. My sandwich had little to no meat on it and it took an hour to get the food. Apparently the kitchen was struggling. The waiter was very nice.
   

   True Food Kitchen - Palo AltoResponded 5 days ago

   I apologize for the issues you experienced with your meal and the wait time, Ashley. We appreciate your feedback and will work on improving our kitchen efficiency.
   

   Is this helpful?

   Report
4. J

   Jackie

   San Francisco

   19 reviews

   5.0

   19 reviews

   Dined on 25 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Seated immediately. Great service. Love the ancient grains bowl. It’s always a little noisey.
   

   True Food Kitchen - Palo AltoResponded on 26 November 2024

   Thank you for your wonderful review, Jackie! We're happy to hear you enjoyed the service and ancient grains bowl, and appreciate your feedback about the noise.
   

   Is this helpful?

   Report
5. S

   Susana

   San Francisco

   15 reviews

   vip
   4.0

   15 reviews

   Dined on 24 November 2024

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 4

   As usual True Food is a great place but it seems that they are short of help, the service was slow, food took too much time to come.
   

   True Food Kitchen - Palo AltoResponded 5 days ago

   Thank you for your feedback, Susana. We apologize for the slow service and appreciate your patience; we're working on improving this aspect to enhance your experience.
   

   Is this helpful?

   Report
6. M

   Maricela

   San Francisco

   1 review

   3.0

   1 review

   Dined on 23 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 2

   Drinks arrived after the meal was served. The soup was served cold and it arrived with the main entree. The noise level is really high. Service was slow. Had to flag down server several times about the meal.
   

   Is this helpful?

   Report
7. c

   catherine

   London

   22 reviews

   vip
   1.0

   22 reviews

   Dined on 22 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Horrible …this restaurant eliminated the cook to order steak, croutons for salad , waitress said side veggies steamed they weren’t , grilled chicken rubbery and then she never brought my glass of wine..
   

   True Food Kitchen - Palo AltoResponded on 23 November 2024

   I apologize for the disappointing experience with your meal and service. We appreciate your feedback and will address these issues to improve our offerings and service.
   

   Is this helpful?

   Report
8. S

   Sara

   San Francisco

   16 reviews

   vip
   3.0

   16 reviews

   Dined on 22 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 3

   I had the same dish I have had many times. Broccoli was undercooked. Portion was smaller. We had to ask several times for sauces.
   

   True Food Kitchen - Palo AltoResponded on 23 November 2024

   I'm sorry to hear about the issues with your dish and the service, Sara. Thank you for your feedback; we'll work on improving these aspects for a better experience next time.
   

   Is this helpful?

   Report
9. L

   Ling

   San Francisco

   1 review

   5.0

   1 review

   Dined on 20 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Service was awesome. We were there for 3 hours and were not harassed by the server. He was attentive but not in your face - which we appreciated. Food was fresh and tasty. Overall great experience.
   

   True Food Kitchen - Palo AltoResponded on 21 November 2024

   Thank you for your review, Ling! We're glad to hear you enjoyed the attentive service and fresh, tasty food. We look forward to welcoming you back soon!
   

   Is this helpful?

   Report
10. K

    Kathy

    San Francisco

    16 reviews

    vip
    4.0

    16 reviews

    Dined on 18 November 2024

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 5

    It felt good putting healthy food into our body. It could have been seasoned a bit more for my liking.
    

    True Food Kitchen - Palo AltoResponded on 19 November 2024

    Thank you for your review, Kathy! We're happy to hear you enjoyed the healthy food and appreciate your feedback on the seasoning.
    

    Is this helpful?

    Report