True Food Kitchen - West Palm Beach

Review summary

1. S

   Sophia

   VIP

   Los Angeles

   3 reviews

   3.0

   3 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 3
   3. Service 1
   4. Ambience 4

   The service was terrible. We sat for 20 minutes. No one came to us, so I had to go inside and request service. Then we finally got a server who was the worst. We ordered food. The food was terrible. Taco shells could not even be cut with a knife it was chewy. The quality of the food was terrible so we had to send it back. And order something else. the service just kept getting worse and worse throughout our time. Each time we ordered a drink, it would take forever because I think the server forgot to put it in. Even the water we had to request multiple times for the table. Not sure what’s going on at this restaurant, but it was never like this. I will never go back. it was the worst experience ever. 
   

   True Food Kitchen - West Palm BeachResponded 1 day ago

   We're very sorry to hear about your disappointing experience with our service and food quality. Thank you for bringing this to our attention, and we will work diligently to address these issues.
   

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2. Y

   Yvonne

   Orlando

   1 review

   5.0

   1 review

   Dined on 4 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Loved the experience Excellent service and food perfect
   

   True Food Kitchen - West Palm BeachResponded on 5 December 2024

   Thank you for your wonderful review, Yvonne! We're thrilled to hear you loved the experience and enjoyed the excellent service and food.
   

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3. A

   Anne

   VIP

   Chicago

   8 reviews

   1.0

   8 reviews

   Dined on 27 November 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 1

   I eat at my own local true food in Denver and also Chicago frequently and love it. I never send food back but not only did I send my steak back once, but I just gave up on the one they redid. It was inedible. Worst food I’ve ever had. They made it right by taking my steak off the check, but they should’ve compensated more. I will never go back to this true food.
   

   True Food Kitchen - West Palm BeachResponded on 30 November 2024

   Anne, thank you for taking the time to leave us feedback about your experience. We're so sorry to hear about your disappointing meal with the steak at our location. Thank you for your feedback; we'll work on improving our food quality and service.
   

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4. P

   Peter

   West Palm Beach

   22 reviews

   4.0

   22 reviews

   Dined on 23 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   Really enjoyed the food and our waiter was perfect …a nice martini too!
   

   True Food Kitchen - West Palm BeachResponded on 25 November 2024

   Thank you for your review, Peter! We're happy to hear you enjoyed the food, service, and martini.
   

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5. C

   Colette

   West Palm Beach

   11 reviews

   4.0

   11 reviews

   Dined on 23 November 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food was good, service was good! Enjoyed the meatloaf.
   

   True Food Kitchen - West Palm BeachResponded on 27 November 2024

   Thank you for your feedback, Colette! We're happy to hear you enjoyed the meatloaf and had a good experience with our service.
   

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6. M

   Michele

   West Palm Beach

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   great place to dine. Not too loud so the table can hold a conversation
   

   True Food Kitchen - West Palm BeachResponded on 18 November 2024

   Thank you for your 5-star review, Michele! We're happy to hear you enjoyed the atmosphere and found it conducive for conversation.
   

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7. B

   Barbara

   VIP

   West Palm Beach

   10 reviews

   4.0

   10 reviews

   Dined on 16 November 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Everything was great except the avocado toast was not so good. Toast was too thick and hard to eat or even to cut and the avocado was too salty. That’s our only complaint.
   

   True Food Kitchen - West Palm BeachResponded on 17 November 2024

   Thank you for your feedback, Barbara! We're glad to hear you enjoyed everything else and apologize for the issues with the avocado toast. We'll work on improving it.
   

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8. M

   Maria

   VIP

   New York City

   5 reviews

   5.0

   5 reviews

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great experience with a large party. Our server was helpful and attentive and the ambience was perfect.
   

   True Food Kitchen - West Palm BeachResponded on 12 November 2024

   Thank you for your 5-star review, Maria! We're thrilled to hear you had a great experience with your large party and enjoyed the helpful service and perfect ambience. We look forward to welcoming you back!
   

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9. C

   Christine

   VIP

   West Palm Beach

   211 reviews

   2.0

   211 reviews

   Dined on 9 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Food was good, but service was abominable. Our waitress took 15 minutes to get our drinks because she was also tending bar. Then food took forever. She didn’t bring it, someone else did. She didn’t check back until we were done eating. We asked for the check and boxes. She left to tend bar again then gossip with some other staff before finally bringing them to us. Very disappointing. She had no care for serving us. The last time we visited was July 2023 and we had a terrible experience, so we waited long before giving it another shot. A manager had reached out via email in 2023, offering us a free meal, but we did not take the offer because we had waited so long. Ironically, we were sat in the same exact table. Once again, we were completely dissatisfied. There were so many staff there tonight and the restaurant was rather empty, yet we were left feeling unimportant and forgotten.
   

   True Food Kitchen - West Palm BeachResponded on 11 November 2024

   We're truly sorry to hear about your disappointing experience with our service, Christine. Your feedback is important to us, and we will address these issues with our team to ensure a better experience in the future.
   

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10. L

    Lou

    New York City

    1 review

    5.0

    1 review

    Dined on 1 November 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 4

    They did a great job with such a large group. The service was on top of things and the food came out fantastic as usual
    

    True Food Kitchen - West Palm BeachResponded on 7 November 2024

    Thank you for your 5-star review, Lou! We're thrilled to hear that our team provided excellent service for your large group and that you enjoyed the food.
    

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