Truluck's - Ocean's Finest Seafood & Crab - The Woodlands

Review summary

1. L

   Laura

   Houston

   8 reviews

   2.0

   8 reviews

   Dined 2 days ago

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 5

   Overall service was very slow from the start. Ordered a few appetizers not all arrived. The crab legs in the seafood tower were spoiled. The manager addressed the issue and made it right. After waiting almost 30 minutes for the entrees some of the sides were cold. The steaks that were served were low quality but high priced. By this time we were ready to go. The waiter did a good job. I have visited this restaurant on multiple occasions and was surprised by the poor experience.
   

   Truluck's - Ocean's Finest Seafood & Crab - The WoodlandsResponded 1 day ago

   Hello Laura, Thank you for taking the time to share your feedback. We're really sorry to hear about the issues you encountered during your recent visit to Truluck's. It's concerning to hear that some of your appetizers and your seafood tower did not arrive as expected, and that some of the sides were not served up to standard. We also regret to hear about your dining experience with our steaks. We take all feedback seriously and will use your comments to improve our service and food quality. I know a manager did engage in the situation but if there is anything I can do moving forward I would like the opportunity to discuss further. Please give me a call at the store at your next convenience. Sincerely, Joe Wiley General Manager
   

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2. S

   Susan

   Houston

   4 reviews

   5.0

   4 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Extraordinary service, food and ambiance. Great menu selection. Would highly recommend.
   

   Truluck's - Ocean's Finest Seafood & Crab - The WoodlandsResponded 1 day ago

   Hello Susan, We're overjoyed to hear that you had an exceptional experience at Truluck's - Ocean's Finest Seafood & Crab - The Woodlands! It's wonderful to know that you enjoyed our menu selection and found our service and ambiance to your liking. Your high recommendation means a lot to us. We look forward to welcoming you back soon for another memorable dining experience. Best regards, The Management Team
   

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3. A

   Andrew

   Houston

   15 reviews

   5.0

   15 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   It's always a lovely experience going to Truluck's. We sat immediately. There was a card provided for the birthday girl when we arrived at the table with simple yet nice table decor. The birthday girl had the trout with mashed potatoes and creamed spinach. I had the redfish over rice. Our server was attentive and helpful, making suggestions. Finished the meal with Baked Alaska which unfortunately I couldn't enjoy as I'm not the biggest fan of sweets. It was quite decadent and the birthday girl enjoyed it.
   

   Truluck's - Ocean's Finest Seafood & Crab - The WoodlandsResponded 1 day ago

   Thanks for the review, Andrew! We're thrilled to hear that you always enjoy your visits to Truluck's. It's great to know that our attentive service and our trout and redfish dishes were to your liking. We're sorry to hear that the Baked Alaska didn't hit the mark for you, we always aim for perfection. We appreciate your feedback and look forward to serving you again soon! Best regards, Truluck's - Ocean's Finest Seafood & Crab - The Woodlands Management Team
   

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4. J

   John

   Dallas

   10 reviews

   5.0

   10 reviews

   Dined 4 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   First time at this location. Traveled to many other locations and dined several times at Trulucks. Tonight’s experience didn’t disappoint. Ordered the salmon with the jalapeño bernaise. Excellent!! Wife ordered the crab stuffed lobster tails. She exclaimed it was delicious. Child ordered the sliders and was ecstatic because she could get a burger, LOL. Always a pleasant environment, lake view was great and server Eric was on point.
   

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   Truluck's - Ocean's Finest Seafood & Crab - The WoodlandsResponded 1 day ago

   Thanks for visiting us, John! We're thrilled to hear that you enjoyed your first visit to Truluck's - Ocean's Finest Seafood & Crab - The Woodlands. It's wonderful to know that our jalapeño bernaise and salmon hit the mark for you, and your wife loved the crab stuffed lobster tails. We're glad your child enjoyed the sliders too! We always strive to provide a pleasant environment, and it's great to hear that you were pleased with our service. We look forward to your next visit.
   

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5. S

   Stephanie

   VIP

   Houston

   4 reviews

   3.0

   4 reviews

   Dined 4 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Service incredibly slow. There to celebrate a 40th Wedding Anniversary, requested 1 of 3 booths and were not seated in any of them but were seated next to a family with 3 loud children. Drinks took forever to get. Love Truluck’s but worst experience we have had there ever.
   

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6. l

   laura

   Houston

   3 reviews

   5.0

   3 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We went for our 26th wedding anniversary and the whole staff made it special. Food was amazing and a great selection of drinks. Will definitely eat here again.
   

   Truluck's - Ocean's Finest Seafood & Crab - The WoodlandsResponded 1 day ago

   Hey laura, Wow, what a special occasion! We're thrilled to hear that we could make your 26th wedding anniversary special. It's wonderful to know that you enjoyed our food and drinks, and found our staff to be attentive. Your kind words mean a lot to us. We look forward to welcoming you back for more celebrations! Best, The Management Team
   

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7. T

   Taran

   Houston

   3 reviews

   5.0

   3 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kathy was an amazing server it was a perfect night
   

   Truluck's - Ocean's Finest Seafood & Crab - The WoodlandsResponded 1 day ago

   Thanks for the feedback, Taran! We're thrilled to hear that you had an amazing experience at Truluck's - Ocean's Finest Seafood & Crab - The Woodlands. It's wonderful to know that you enjoyed our food and service. We strive to provide the best for our guests and your feedback is a testament to that. We look forward to welcoming you back for another perfect night soon!
   

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8. C

   Carrie

   Phoenix

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Beautifully decorated for the holidays. The service and food quality was top notch. Mel was our server and she was excellent.
   

   Truluck's - Ocean's Finest Seafood & Crab - The WoodlandsResponded 5 days ago

   Thanks for the review! We're thrilled to hear that you enjoyed the decor and service at Truluck's - Ocean's Finest Seafood & Crab - The Woodlands. It's wonderful to know that our food and service met your expectations. We appreciate your kind words and look forward to serving you again soon.
   

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9. C

   Christine

   Baton Rouge

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always a wonderful dining experience. Excellent food, drinks and service!
   

   Truluck's - Ocean's Finest Seafood & Crab - The WoodlandsResponded 5 days ago

   Thanks for the feedback! We're thrilled to hear that you had a wonderful dining experience at Truluck's - Ocean's Finest Seafood & Crab - The Woodlands. It's great to know that you found our food, drinks, and service excellent. We strive to provide the best for our guests, and your kind words truly mean a lot to us. We look forward to serving you again soon!
   

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10. K

    Kelly

    VIP

    Houston

    45 reviews

    5.0

    45 reviews

    Dined on 16 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent food and service as always. We enjoyed the oysters, filet and sea bass.
    

    Truluck's - Ocean's Finest Seafood & Crab - The WoodlandsResponded 5 days ago

    Hi KellyD, Thank you for your wonderful review! We're thrilled to hear that you enjoyed our oysters, filet, and sea bass. It's always a pleasure to serve our valued guests like you. Your kind words truly mean a lot to us. We look forward to welcoming you back to Truluck's - Ocean's Finest Seafood & Crab - The Woodlands soon. Best regards, The Management Team
    

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