Vapiano - Orion

Review summary

1. J

   James

   Brisbane

   1 review

   4.0

   1 review

   Dined 1 day ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Vapianos at Springfield is a reliably good restaurant for a casual friday night meal. Great atmosphere and friendly staff make for a nice occasion, with great tasting food. The only downside holding this place back is the portion sizes - they put far too much pasta in their dishes and a very small amount of meat, but you still pay a premium price. While it tastes amazing, I can’t in good conscience say it’s worth its price when a good 90% of the dish is pasta.
   

   Is this helpful?

   Report
2. B

   Bree

   Brisbane

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff were friendly and helpful, making my daughters 16th birthday a wonderful night.
   

   Vapiano - OrionResponded 5 days ago

   Hi Bree, so great to hear you loved your experience! Can't wait to have you back soon 🍕🍝
   

   Is this helpful?

   Report
3. K

   Keren

   Brisbane

   1 review

   5.0

   1 review

   Dined on 31 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Wonderful food and staff, and really good price for the value of quality food, absolutely fantastic. Only thing was, the hard chair was cutting into mine and my friend's legs, probably because we are short, but otherwise no problem.
   

   Vapiano - OrionResponded 5 days ago

   Hi Keren, so great to hear you loved your experience! Can't wait to have you back soon 🍕🍝
   

   Is this helpful?

   Report
4. T

   Tiana

   Brisbane

   1 review

   4.0

   1 review

   Dined on 28 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing dinner! As someone who is gluten intolerant that was the best gluten free pizza base I’ve ever had! I was so nervous about it because it was so expensive and usually they are terrible but it was pretty good. My partner said his pasta was great and so was the mango daiquiri. Just wish everything wasn’t so expensive so I could go more often, it shouldn’t cost $5 to make a pizza gluten free considering the pizza would obviously taste better normal and I can’t help that gluten makes me sick.
   

   • 

   Is this helpful?

   Report
5. S

   Scott

   Brisbane

   1 review

   3.0

   1 review

   Dined on 13 December 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 1

   We had pizzas however you did not expect cash for payment of food or drinks.
   

   Is this helpful?

   Report
6. R

   Rebecca

   Brisbane

   1 review

   5.0

   1 review

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   The food was delicious. We booked in advance and received our preferred seating. The only reason I gave 4 stars is our table ordered separately via the app and therefore, orders came out separately. It would have been good if our food all came out at the same time. Would recommend and am happy to go back.
   

   Vapiano - OrionResponded on 4 December 2024

   Thanks for your review & feedback Rebecca! We appreciate the feedback and will continue working on improving things. We look forward to seeing you back again soon 😄
   

   Is this helpful?

   Report
7. M

   Monique

   Brisbane

   2 reviews

   3.0

   2 reviews

   Dined on 26 October 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Disappointed. My partner and I occasionally attend Vapianos for a rare dinner date. This time around our garlic bread was burnt, my partners spaghetti bolongese was mostly pasta and very little sauce. My lasagna looked like it had been microwaved and was served in a plastic container. It wasn't terribly tasty either, I only ate it as I was hungry and we already paid for it. The only thing Vapianos didn't screw up was the Long Island Iced Tea which was delicious. We typically have a great time at Vapianos, but I think we'll go back to Beach House this time around.
   

   1 person found this helpful

   Report
8. C

   Cherie

   Brisbane

   1 review

   2.0

   1 review

   Dined on 25 September 2024

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 3

   At first the service was fast we ordered our entree and mains and they came out pretty quickly. However they server took half of the dishes and said they’d be back for the rest and never retired. We ordered desert and waited 48 minutes from our mains to our desert only to then be told that they had run out of one of the deserts we’d ordered. We understand that restaurants run out of things but to take 48 minutes to tell us this and then only serve one desert is poor service. We were offered a different desert which we declined and recieved a refund for. Sorry to say we won’t be returning they are not what they once were the meals were nice but overpriced for what you receive and the service is lacking.
   

   Vapiano - OrionResponded on 7 October 2024

   Hi Cherie, thank you for providing us with your feedback. We are very sorry to hear you did not enjoy your recent experience with us and that we let you down when it came to dessert. We have passed this feedback on to our team for improvements moving forward. We hope that you will consider returning one day again for an improved experience.
   

   Is this helpful?

   Report
9. C

   Cleveland

   Brisbane

   1 review

   2.0

   1 review

   Dined on 23 September 2024

   1. Overall 2
   2. Food 1
   3. Service 2
   4. Ambience 2

   Pasta was hard, wrong pasta aswell, I asked for a note to me left on the table for my date and they did not provide and the price was not worth what I had to sit and eat
   

   Is this helpful?

   Report
10. N

    Nicole

    Brisbane

    1 review

    5.0

    1 review

    Dined on 21 September 2024

    1. Overall 5
    2. Food 4
    3. Service 5
    4. Ambience 5

    Food and service was good. Just the people that had dishes with prawns felt there wasn’t much prawns just a lot of pasta to there dish. But we still all enjoyed it and will be back, next time they will just make sure they order it with extra
    

    Vapiano - OrionResponded on 23 September 2024

    Hi Nicole, thank you for providing us with your feedback. We have passed your feedback on to our team for improvements moving forward and hope to see you back again soon 😊
    

    Is this helpful?

    Report