Vapiano - Soul Boardwalk

Review summary

1. A

   Alison

   Canberra

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Pasta was overcooked, lacked flavour and very few prawns. Pizza was average. Garlic bread we couldn’t find on the online menu only the garlic cheesy one which was almost double the price. Service was minimal- if any! Would not recommend and would not bother returning to. Had better Italian in surfers and definitely not worth the long queues to get in!
   

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2. C

   Christopher

   Gold Coast

   1 review

   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 1

   When booking was told that we had a seat with a view to the New Year’s Eve fireworks, however we were sat in the middle of the room, very noisy, impossible to get staff attention, pizzas were small and tasteless, no real variety, servings of pasta very small, all in all a very disappointing experience.
   

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3. K

   Karen

   Gold Coast

   2 reviews

   4.0

   2 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 3

   This experience was good however our last experience was excellent. Prefer the inside restaurant. Outside seats are very uncomfortable. Food wasn’t as tasty as our last visit. Still ok.
   

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4. M

   Marina

   Sydney

   1 review

   4.0

   1 review

   Dined on 25 December 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Everything was perfect! Easy booking, great food and staff and easy going atmosphere.
   

   Vapiano - Soul BoardwalkResponded on 27 December 2024

   Hi Marina, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
   

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5. E

   Emma

   Victoria

   1 review

   3.0

   1 review

   Dined on 9 December 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   Very average in every way. Staff are friendly and helpful, however ordering and paying done via QR code, with payment upfront. BBQ pollo pizza was average - not much toppings or flavour. Same for the garlic prawn linguini. Just all very bland and little bit blah. Children’s menu was also a bit rubbish. Only 4 options ( 2 boring pasta and 2 boring pizza) no drink or desert included as other places do. So a bit pricey for kids. Did the job of filling our tummies but we won’t go back. so many other great restaurants to choose on the Gold Coast.
   

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6. J

   Jessi

   Gold Coast

   1 review

   1.0

   1 review

   Dined on 7 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Worst experience I've had here. I've dined here many times over the years but never have I waited over an hour for food, had the food come out cold and not been able to hear my friends talk over the extremely loud music. We ordered at 745 and didnt get our dinner until almost 9pm, by that time we didn't even feel like eating any more. The gnocci was still cold on the inside. I couldn't hear my friends speak as the music was so loud. People who arrived after us got their food before us even though a lot of them seemed to be getting the same meals as ours? Also pretty convenient for you to have to pay when you order so that way you can't even leave to go and get something else to eat as you have already paid. We wont be coming back here for dinner again and are extremely disappointed.
   

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7. R

   R

   Gold Coast

   1 review

   2.0

   1 review

   Dined on 7 November 2024

   1. Overall 2
   2. Food 2
   3. Service 3
   4. Ambience 3

   Bruschetta was soggy. Garlic bread was like a biscuit. Pasta was chewy and bacon was overcooked (hard burnt bits) Best part of dining was the drink.
   

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8. J

   Jason

   Victoria

   1 review

   5.0

   1 review

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing service and food was outstanding Best Italian on the coast. Staff were friendly and welcoming. Will return again
   

   Vapiano - Soul BoardwalkResponded on 27 October 2024

   Hi Jason, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
   

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9. J

   James

   Gold Coast

   2 reviews

   5.0

   2 reviews

   Dined on 18 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was perfect, the drinks were wonderful, the restaurant itself was lovely with large tables and felt very comfortable and the owner was so nice and clearly cares a lot about the customer experience. Would recommend a visit to anyone!
   

   Vapiano - Soul BoardwalkResponded on 23 October 2024

   Hi James, thank you for your kind review and positive feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
   

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10. K

    Karina

    Adelaide

    2 reviews

    4.0

    2 reviews

    Dined on 12 October 2024

    1. Overall 4
    2. Food 3
    3. Service 5
    4. Ambience 4

    The service was excellent. The food was okay. It was very loud and difficult to chat and hear each other. The service was great!! And I loved the risotto
    

    Vapiano - Soul BoardwalkResponded on 23 October 2024

    Hi Karina, thank you for your review and feedback. We're so pleased to hear you enjoyed dining with us and look forward to seeing you back again soon 🍝
    

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