Villa Azur

Review summary

1. J

   Joe VIP

   Chicago18 reviews

   1.0

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible service. Waited forever to get drinks, our waiter was more interested in hitting on all the girls than serving our table. He waited so long to take our order, they had no fish options left on the menu. We had to get the manger involved. Been coming to this place since 2012, it’s gone down hill and I won’t ever go back. Save your money and go somewhere else! Probably why the place is empty on Thursday “Dinner Party” night.
   

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2. a

   annette VIP

   Miami15 reviews

   2.0

   Dined on 23 February 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   Was very disappointed. Not at all what is portrayed on IG account.  place was pretty much empty and server was rushing us for our orders. Drinks were brought wrong. Server had an attitude. Music and vibe was horrible. When I approached the manager to advise, he told me he would speak with a server. But I feel like maybe a drink or something should’ve been comped, especially since I was celebrating my birthday. Nor did he ever come by the table to make sure everything was OK after I spoke with him.
   

   Villa AzurResponded on 3 March 2025

   We sincerely apologize that your experience did not meet your expectations. We take your feedback very seriously, and we will address these issues with our team to ensure they are rectified. We regret that you felt your concerns were not adequately addressed by the manager. We understand that your birthday celebration should have been met with a more proactive approach, and we apologize that we did not offer a more suitable resolution at the time. We value your feedback, and we are committed to improving our service and atmosphere. We would like to have the opportunity to make amends. Please contact us directly so we can discuss how we can better address your concerns. Sincerely,
   

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3. D

   Dan VIP

   Denver18 reviews

   4.0

   Dined on 21 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 5

   Good. Not as good as Queen. Expensive, good service.
   

   Villa AzurResponded on 24 February 2025

   Thanks for the review, Dan! We're thrilled to hear that you enjoyed our service and found value in our offerings at Villa Azur. We understand that we may not have lived up to your expectations, but we're glad you found our dishes to be good. We continually strive to provide an exceptional dining experience for all our guests and your feedback helps us do that. We hope to welcome you back soon for an even better experience!
   

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4. B

   Bernard

   Las Vegas6 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Just the best place in Miami Food is exceptional and the outdoors tables are gourgeous
   

   Villa AzurResponded on 18 February 2025

   Hey Bernard, Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our food and found our outdoor tables to be gorgeous. It's always our goal to provide an exceptional dining experience and we're glad we hit the mark for you. We look forward to welcoming you back to Villa Azur soon! Best, The Management Team
   

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5. E

   Esti

   Cancun1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 3

   Not sure what happened to this place used to be so perfect! Service was slow waited 50 minutes to put in our dinner order so we skipped the steak so we don’t wait another 40 minutes. We got carpaccio which had 0 taste. And ravioli which was good but no truffle. We got filet that was overly sweet and fries also very dry. Server was no where to be found most of the night. Will not return which is sad we used to love this place.
   

   Villa AzurResponded on 18 February 2025

   Thanks for visiting us, Esti. We're truly sorry to hear about your recent experience at Villa Azur. It's disheartening to hear that we didn't meet your expectations, especially with the service you experienced. We take your comments about the steak and the carpaccio very seriously, and we're sorry that they didn't hit the mark. We're also sorry to hear that you found our server to be absent during your meal. We always aim to deliver a great experience, and we regret that we fell short this time. We hope that you will reconsider and give us another chance to serve you better in the future. Best regards, The Management Team
   

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6. A

   Amy VIP

   Detroit1 review

   1.0

   Dined on 15 February 2025

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   I have dined there many times. It was always a great experience. But this experience couldn’t have been worse. I reserved outdoor seating they said cannot be guaranteed which is ridiculous for a special occasion. The service was horrible. They jacked up the cost of bottles. We ordered a glass of champagne. They lied saying it was a perriet jouet. But in fact it was mum. Complete disappointment
   

   Villa AzurResponded on 18 February 2025

   Hello Amy, We're truly sorry to hear about your recent experience at Villa Azur. It's disappointing to know that your visit didn't meet your expectations, and we sincerely apologize for the inconvenience caused by the unavailability of your reserved outdoor seating. We're also sorry to hear about the issue with the bottles. We understand how important it is to receive accurate information and we'll look into this matter. We strive to provide excellent service and it's clear we fell short this time. We appreciate your feedback and hope you'll give us another chance to provide you with the experience you've come to expect from us. Best regards, The Management Team
   

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7. L

   Liliana

   Miami2 reviews

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 4
   3. Service 3
   4. Ambience 5

   El ambiente muy bueno . Los platos excelentes . Muy buena la atención . En un momento subió mucho la música y no permitió conversar . Precio acorda al lugar , bien .
   

   Villa AzurResponded on 18 February 2025

   ¡Muchas gracias por su reseña! Nos complace saber que disfrutó del ambiente, la comida y el servicio. Agradecemos mucho sus comentarios sobre la música. Entendemos lo molesto que puede ser cuando la música dificulta la conversación, y esa no es la experiencia que queremos que tengan nuestros clientes. Sin duda, hablaremos de esto con nuestro equipo y consideraremos ajustar el volumen de la música, especialmente durante las horas de mayor afluencia, para asegurar un ambiente más cómodo para todos. Nos alegra que haya encontrado el precio acorde al lugar y esperamos que nos dé otra oportunidad para brindarle una experiencia gastronómica perfecta.
   

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8. R

   Raymond

   New York City1 review

   5.0

   Dined on 31 January 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Food and service were excellent. Loved the saxophone. Everything was good, but the the octopus was the highlight.
   

   Villa AzurResponded on 31 January 2025

   Hi Raymond, We're thrilled to hear that you had an excellent experience at Villa Azur! It's wonderful to know that you enjoyed our food and service. We're glad you loved the saxophone and the octopus - they're indeed a highlight of our menu! We appreciate your feedback and look forward to serving you again soon. Best, The Management Team
   

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9. M

   Mario VIP

   Las Vegas25 reviews

   5.0

   Dined on 14 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Unbelievable experience. Just perfect, 5 stars on everything
   

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10. C

    CHARLES VIP

    Fort Lauderdale15 reviews

    1.0

    Dined on 5 January 2025

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    My previous dining experience at Villa Azur had been excellent in 2018 and 2019. However, my return last night was disappointing, and I will never return. To begin, the wine list is exorbitantly overpriced in every category. The Montrachet White Burgundy at $390 a bottle tasted like an $80 bottle of California Chardonnay. The spaghetti carbonara had the texture and taste of egg noodles with glue, like cheese sauce, which I returned. The Chateaubriand for two came to the table cold, sliced thinly, and topped with cold Bernaise and Bordelaise Sauce, which had the same texture and taste as the spaghetti carbonara glue sauce. At 9:30 PM on a Saturday in Miami Beach, the restaurant had only a few tables occupied at the end of the holiday weekend. It is clearly not its former self and I would suggest diners find an alternative.
    

    Villa AzurResponded on 7 January 2025

    Hello Charles, We're truly sorry to hear about your recent experience at Villa Azur. We pride ourselves on our food and service, and it's disappointing to hear that we didn't meet your expectations this time around. We take your comments about our wine list and the quality of our dishes very seriously. We're also sorry to hear about the issue with the Chateaubriand and Bernaise Sauce. We will certainly look into these matters to ensure they don't happen again. We appreciate your feedback and hope you'll consider giving us another chance. Best regards,
    

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