Vita at Rock House

Review summary

1. C

   Chantal

   Caribbean

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had such an amazing experience. The staff was so lovely they sang me Happy Birthday. We will definitely go back
   

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2. c

   chris

   New York City

   8 reviews

   5.0

   8 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   Fantastic experience. Loved everything about it. Excellent food, view, ambience. The piano player/performer was amazing and so nice to have. Service was extra friendly.
   

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3. E

   Elizabeth

   VIP

   Philadelphia

   28 reviews

   5.0

   28 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   our favorite dinner on the island. Wish we would’ve come earlier for more time seeing the sunset.
   

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4. K

   Kyle

   VIP

   New Orleans

   3 reviews

   2.0

   3 reviews

   Dined 3 days ago

   1. Overall 2
   2. Food 1
   3. Service 4
   4. Ambience 4

   Not quite sure how this is one of the top 3 rated restaurants in the Turks. It was hands down the worst we ate at during our week visit. The menu nor the food do the venue justice. The atmosphere and decor are spectacular. The menu was not good. The food tasted worse. Now our party isn’t feeling well either. Out of all the restaurants we ate at this week; this is the only one we would never want to return to. I genuinely feel bad for the hotel guests who might have to eat here multiple times.
   

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5. A

   Anna

   New York City

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our waiter at Vita was the best we have had on the Island. I highly suggest asking for Jonathan if you go. The service he gave was the best part of the experience. And that is saying a lot because they have live music, played on a piano overlooking the ocean. Beautiful lighting. Drinks are great and the food was fantastic. I had the special, a truffle gnocchi was absolutely divine.
   

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6. OT

   OpenTable Diner

   VIP

   New York City

   1 review

   1.0

   1 review

   Dined on 28 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Awful. We left and went to a second dinner. I emailed hotel management bec they could not provide and restaurant info. Have not heard back
   

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7. L

   Lena

   San Francisco

   3 reviews

   1.0

   3 reviews

   Dined on 25 December 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Poor food with poor service for way too much money! 
   

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8. C

   Christopher

   New York City

   4 reviews

   5.0

   4 reviews

   Dined on 24 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great atmosphere...amazing cocktails and same for food! Pasta is made in house and delicious! Great wine selection as well! Views are amazing and resort is just as beautiful! Perfect culinary experience!! Can't wait to dine here again!
   

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9. C

   Cheri

   VIP

   Caribbean

   7 reviews

   1.0

   7 reviews

   Dined on 20 December 2024

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 2

   The service was extremely slow. We waited at least 45 minutes between our appetizer and our main course and all we ordered was pasta. My food was lukewarm when it was served. The waitress never came back to ask how our food was and the flavor was not good. The focaccia bread was absolutely drenched in olive oil to the point. It was mushy. The drinks were good. We ordered the Mellon in pursuit, and the Mellon had a very funny look to it and a funny taste to it like it was not fresh. Needless to say I would not go back there again.
   

   Vita at Rock HouseResponded on 24 December 2024

   Thank you for taking the time to share your experience with us. We sincerely apologize for the slow service, and the issues you encountered with your meal. This is certainly not the standard we strive to maintain, and we understand your disappointment. Please know that we take your feedback seriously and will be addressing these concerns with our team to ensure better service and food quality moving forward. We would love the opportunity to make things right. If you're open to it, we’d be happy to offer you a complimentary meal or another gesture of goodwill to make amends for your experience. Once again, we truly do apologize, and we hope you might reconsider giving us another chance.
   

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10. A

    Ash

    Cleveland

    4 reviews

    1.0

    4 reviews

    Dined on 16 December 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    Ridiculous… the people were so rude that were here. They accept the Apple Pay because when I got to the island, someone stole my wallet it made me wait. About 20 minutes to tell me they did not accept it… sitting there with my daughter who’s hungry we had ordered an hour before didn’t even bring our appetizers. That’s how rude these people were…
    

    Vita at Rock HouseResponded on 24 December 2024

    Good day We sincerely apologize for the inconvenience and frustration you faced during your visit. Please rest assured that this is not the level of service we aim to provide. We are actively working on improving our systems to accept Apple Pay, and we appreciate your feedback in helping us recognize areas that need attention. We would love the opportunity to make this right and to provide you and your daughter with the positive experience you deserve. If you're open to it, we would be honored to welcome you back and ensure a more seamless and enjoyable visit. Once again, we apologize for the inconvenience, and we hope we can have the chance to serve you better in the future.
    

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