West Texas Chophouse - Cimarron

Review summary

1. G

   Gentry

   Baltimore

   1 review

   3.0

   1 review

   Dined 2 days ago

   1. Overall 3
   2. Food 1
   3. Service 4
   4. Ambience 5

   Our table was ready at the reservation time. Waiter was very nice a polite. Ordered the bone marrow appetizer which gave us just enough to make a super skinny taquito out of the 4 pieces. Ordered the meat lovers feast cooked to medium but none of the meat had any flavor and was not juicy even tho it was pink inside. The side “family” portions were not enough for the three of us. It’s a beautiful place with a great ambiance but the meat at least that day was very disappointing and definitely over priced. I always go to the Airway location so I wonder if it’s only this location that is bad or maybe because it was Xmas day
   

   Is this helpful?

   Report
2. V

   Vicki

   El Paso

   1 review

   1.0

   1 review

   Dined 2 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Awful. Bad food and worse service. This is absolutely the last time I’ll eat at this place. Waitress brought the appetizer, salads and main course all at the same time. Waitress got my order wrong and it was still messed up when she finally served me 30 minutes later. They brought my baked potato without butter or sour cream and no main course. The waitress finally brought my chicken but forgot the gravy. The potato was cold. No one was apologetic for the continued screw up. I will not be back. Merry Christmas !!!!!!
   

   Is this helpful?

   Report
3. W

   William

   Portland

   1 review

   5.0

   1 review

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great food, service is amazing looks to be one of the newer locations
   

   Is this helpful?

   Report
4. C

   Cindi

   VIP

   El Paso

   59 reviews

   3.0

   59 reviews

   Dined 5 days ago

   1. Overall 3
   2. Food 3
   3. Service 2
   4. Ambience 4

   I really want to love this place, decor is gorgeous, some of the staff is top notch (mostly the bussers) but half of the servers stand around watching TV or chitchatting while customers wait for basics like water or bread. Long wait for even a greeting, our server Jon apologized but was just inattentive most of our visit. Delivered undercooked bread, left water glasses (my only beverage order) empty, dirty glasses for my daughter's lemonade, no straw, no condiments, side salad was 2/3 shredded cheese 1/3 wilted lettuce. Burgers were good.
   

   Is this helpful?

   Report
5. M

   Manuel

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Favorite Steakhouse in El Paso , bone in rib eye never disappoints 👍🏻
   

   Is this helpful?

   Report
6. D

   Daniel

   El Paso

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Been here before. But, this time, the waiter was inexperienced had trouble opening up the wine bottle, other than that he was very attentive. Ordered 12oz ribeye & it was not as tender as in the past. Flavor was good, just a little tough. Not a terrible experience, but not as good as before.
   

   Is this helpful?

   Report
7. S

   Sasha

   New Orleans

   1 review

   5.0

   1 review

   Dined on 19 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The staff was friendly. Our server was very kind and efficient. The food was remarkable. They treated us very well for my boyfriend’s birthday. It was his first time there and he loved it.
   

   Is this helpful?

   Report
8. F

   Felipe

   VIP

   Cancun

   4 reviews

   5.0

   4 reviews

   Dined on 18 December 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   All the steak were at the wrong temp. Felipe Espinoza 915-974-9768
   

   Is this helpful?

   Report
9. A

   Anna

   El Paso

   1 review

   4.0

   1 review

   Dined on 17 December 2024

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 4

   Service was slow, part of my food was cold, my brother’s steak came out raw when he asked for medium. And it was my dad’s birthday and they didn’t recognize that or offer any sort of dessert.
   

   West Texas Chophouse - CimarronResponded 4 days ago

   Hi test, thank you for your review! We're sorry to hear about the slow service and the issues with your food at West Texas Chophouse. We also regret that we did not acknowledge your dad’s birthday during your visit. Your feedback is important, and we will look into these matters to enhance our service. We appreciate you sharing your thoughts and hope to have the opportunity to welcome you back for a better experience in the future!
   

   Is this helpful?

   Report
10. I

    Isaac

    El Paso

    1 review

    4.0

    1 review

    Dined on 16 December 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    Other than the waiter spilling some vey expensive Rosé on the table and overflowing the glasses of water the Overall experience was very good
    

    Is this helpful?

    Report