White Dog Cafe - Chester Springs

Review summary

1. A

   Anne

   Philadelphia

   11 reviews

   5.0

   11 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful lunch! Plenty of gluten free options. We had delicious soups and omelets. Loved the atmosphere. We will definitely be back.
   

   Is this helpful?

   Report
2. A

   Alan

   Philadelphia

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service and food. Wait staff was very in tune with our table. will return again
   

   Is this helpful?

   Report
3. OT

   OpenTable Diner

   Miami

   1 review

   4.0

   1 review

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Always looked forward to the truffle fries here. Lately…the last two or three times I’ve been here…the fries have not been fresh. It’s such a disappointment because it’s otherwise a five star experience.
   

   Is this helpful?

   Report
4. J

   Jennifer

   Philadelphia

   1 review

   5.0

   1 review

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our experience was incredible. Everyone was friendly and the food was delicious. I'll definitely be back.
   

   Is this helpful?

   Report
5. J

   Jacqueline

   VIP

   Philadelphia

   18 reviews

   4.0

   18 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 5

   Decor is cute and dining rooms comfortable. Food excellent. Service excellent. Only issue is parking lot too small.
   

   Is this helpful?

   Report
6. R

   Roberta

   Philadelphia

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 5
   3. Service 4
   4. Ambience 5

   On our second visit to White Dog Chester Springs, the food, decor, Christmas decorations and table service were five star again. I loved my chopped smoked salmon salad and will return to have it again. Unfortunately we had the same disappointing experience we had the first time with the service at check-in. We felt as though we were an interruption. Smiles were in short supply. Eyes were on the computer screen and not on guests entering the restaurant. I hope we will feel more welcome on our next visit.
   

   Is this helpful?

   Report
7. P

   PETER

   Philadelphia

   4 reviews

   4.0

   4 reviews

   Dined 5 days ago

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 3

   Decent place. Parking is atrocious. Seemed like they wanted to keep things moving too quickly.
   

   White Dog Cafe - Chester SpringsResponded 3 days ago

   Hi Peter! Thanks for taking the time to let us know how we are doing. Parking is definitely an opportunity for us and management has been working hard to finding creative solutions like adding valet most evenings. I see we also missed the mark on food and ambience for you and was hoping you'd be willing to share some details so we know where we can improve. Thanks for stopping in, hope to see you again soon! -Kristen Foster, Assistant General Manager
   

   Is this helpful?

   Report
8. J

   Julie

   Philadelphia

   7 reviews

   5.0

   7 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   great in all ways; service, taste, ambiance, value
   

   White Dog Cafe - Chester SpringsResponded 4 days ago

   Thanks for taking the time to let us know how we're doing, Julie! Glad you enjoyed everything, we look forward to having you back in soon! - Kristen Foster, Assistant General Manager
   

   Is this helpful?

   Report
9. J

   Jan

   Tampa

   304 reviews

   4.0

   304 reviews

   Dined 6 days ago

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Vicker's Tavern was always one of our favorite romantic hot spots and we missed it when it closed. White Dog has done a great job renovating and expanding its footprint. We felt very welcomed upon arriving and I had jokingly asked for a table near a fireplace because we live in Florida now. When we checked in, the hostess chuckled and guided us to a table right next to a fireplace! They offer a nice list of cocktails and wines by the glass. To start, definitely try the mushroom soup, it was amazing. The flounder, trout and cajun catfish entrees were very well done. Service was accommodating and friendly. We had a very good experience.
   

   White Dog Cafe - Chester SpringsResponded 4 days ago

   Hi Jan! Thanks so much for taking the time to let us know how we're doing. I'm glad we could give you a good experience for your first time back. It looks like we may have missed the mark in food and service, please let us know if there is anything we could do better in the future, we love critical feedback. All the best, Kristen Foster, Assistant General Manager.
   

   1 person found this helpful

   Report
10. M

    Maggie

    San Francisco

    1 review

    3.0

    1 review

    Dined 6 days ago

    1. Overall 3
    2. Food 5
    3. Service 5
    4. Ambience 4

    Food and service were excellent, but I can't figure out why we could not get a reservation at 6. We took one for 5:30 but the place was still empty when we left at 7. I also don't understand why we had to wait 10 minutes to be seated when the place was empty. Maybe a tad snooty. . .
    

    White Dog Cafe - Chester SpringsResponded 4 days ago

    Hi Maggie, I'm so sorry to hear your experience at the host stand felt stuffy. When booking through Opentable our automated booking system doesn't always make the best decisions for larger parties. Please give us a call next time to book your reservation and we can try and accommodate you more sufficiently. I'm pleased to hear you had a great meal and your service was top notch! Thanks for taking the time to review, and we can't wait to have you back in. All the best - Kristen Foster, Assistant General Manager.
    

    Is this helpful?

    Report