William De Percy

Review summary

1. T

   Tony

   London

   12 reviews

   4.0

   12 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   Food was good, with several good options on the menu. Portions were good and prices were reasonable for the quality and portion size. Service however was lacking, with seemingly one person flying around driving the service and a number of more junior team members drifting by without initiative to check on tables.
   

   William De PercyResponded 1 day ago

   Hello Tony, Thank you or taking the time to leave a review, we are so glad you saw that we were good value for money and our standards high. Staff are currently undergoing training so naturally there is some teething problems that will be resolved soon. We do hope to see you visit once again soon. All the best for 2025! Warm Wishes William De Percy Management Team
   

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2. D

   Dean

   Glasgow

   1 review

   5.0

   1 review

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing and staff were great so friendly.
   

   William De PercyResponded 7 days ago

   Hi Dean, Thank You for the lovely review, we really appreciate you taking the time to leave a review! Hope to see you visiting again soon! Kind Regards William De Percy Management
   

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3. M

   Michael

   Newcastle

   3 reviews

   5.0

   3 reviews

   Dined on 29 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Enjoyed an excellent meal tonight with great choice & food was delicious, service was excellent, very professional and friendly
   

   William De PercyResponded on 30 November 2024

   Hello Michael, Thank you for the lovely review, we do hope to see you dine with us once again soon! Warmest Wishes William De Percy Management Team
   

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4. J

   Janis

   Newcastle

   2 reviews

   4.0

   2 reviews

   Dined on 24 November 2024

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 3

   Limited menu, little choice. Food we recieved was good. Service was excellent.
   

   William De PercyResponded on 25 November 2024

   Dear Janis, Thank you for taking the time to leave us a review, glad to hear you enjoyed your visit too us! Hope to see you again soon! Warmest Wishes William De Percy Management
   

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5. H

   Helen

   Newcastle

   1 review

   5.0

   1 review

   Dined on 24 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely beautiful food the staff waited on us with professionalism.
   

   William De PercyResponded on 25 November 2024

   Dear Helen, Thank you for leaving a lovely review! We do hope to see you again soon! Kind Regards William De Percy Management
   

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6. P

   Peter

   Newcastle

   1 review

   5.0

   1 review

   Dined on 7 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love the styling and feel of this place. The food and service are excellent and they encourage you to bring dogs. A really good night.
   

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   William De PercyResponded on 9 November 2024

   Hello Peter, Thank you for the lovely review, we do love to hear that you are visiting plenty before you have your big day through in the Chateau! Can't wait to welcome you back soon! Kind Regards William De Percy Management Team
   

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7. L

   Lynn

   Berkshire

   2 reviews

   2.0

   2 reviews

   Dined on 13 October 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 4

   After hearing this is an award winning restaurant we thought we would splash out and eat out and was greatly disappointed The food was presented well but the meat was tough and hard to cut and eat But more than that the staff were unprofessional
   

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8. M

   Marie

   Cumbria

   1 review

   5.0

   1 review

   Dined on 4 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   We loved the warm, welcoming environment as we walked into the restaurant. The food menu was varied with a good choice of food. The mussels were amazing and the Poki bowl was the best I have ever tasted. Whilst it was quiet as it was the afternoon, it was very pleasant. It was well worth the visit and we would highly recommend it.
   

   William De PercyResponded on 5 October 2024

   Dear Marie, Thank you for taking the time to leave a lovely review, we are so happy to hear you enjoyed your visit to us and hope to welcome you back shortly! Warmest Wishes William De Percy Management Team
   

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9. M

   Margaret

   Newcastle

   2 reviews

   5.0

   2 reviews

   Dined on 29 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 4

   Excellent meal, really friendly staff. Only disappointment was no cauliflower cheese! Maybe next time. Overall a very nice Sunday lunch.
   

   William De PercyResponded on 5 October 2024

   Dear Margaret, Thank you for leaving a lovely review, we do hope you come and revisit again in the near future! Warm Wishes William de Percy Management Team
   

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10. C

    Cheryl

    Kent

    1 review

    1.0

    1 review

    Dined on 15 September 2024

    1. Overall 1
    2. Food 5
    3. Service 1
    4. Ambience 2

    Food was fantastic but service was appalling . Didn’t get any drinks until after first course was done. They seem very short staffed and our waitress was almost in tears as she was so stressed.
    

    William De PercyResponded 3 days ago

    Dear Cheryl, Thank you for taking the time to leave a review, we do apologise that your experience with us was not up to our usual high standards and will be looking into the staffing levels as we had wished this was corrected. We do hope that you return to visit us again soon so we can show you that we are staffed well and have a good order of service and so you can appreciate the restaurant once again. Warmest Wishes William De Percy
    

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