Willow Street Pizza & Taproom - San Jose

Review summary

1. J

   Jill

   VIP

   San Francisco

   7 reviews

   3.0

   7 reviews

   Dined 1 day ago

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 4

   We hadn’t been to Willow Street in a couple years; we used to come more often. The menu has gotten smaller. I didn’t see any seasonal specials like they used to have. No holiday cocktails either. Service was fine, although it did take a long time to get our food once ordered. Food was ok; not as good as in years past. Would like to see the roasted potatoes return that used to come with the salmon….seasonal specials and cocktails, and bring back healthier, GF options.
   

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2. K

   Kathryn

   San Francisco

   1 review

   5.0

   1 review

   Dined on 13 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Booked our work lunch - the atmosphere was so cozy and decorated for the holidays. We were greeted by our server, Ben who was kind and attentive. We started with the Spinach Dip - Soooo good. The bread was freshly baked to order, the dip was complimented by the whole table. Since we came for lunch, we all decided to order the lunch special. So much food! The salads were fresh, crisp, and cold. I had a pasta while my coworkers ordered mini pizzas. Even though the entrees were lunch sized, we all were stuffed. We had refills upon request, and my coworker loved the Iced Tea. Next time we schedule a work lunch, Willow Street will be in the rotation.
   

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   Willow Street Pizza & Taproom - San JoseResponded 5 days ago

   Hi there Kathryn, thanks so much for taking some time to leave a review for us! We're honored you and your coworkers chose to spend your lunch with us and are so thrilled to hear how much you enjoyed your meals! Ben will also be certainly thrilled to hear your compliments as well, so we'll be sure to tell him about your shout out! Thanks again for stopping by and we can't wait to see you and your coworkers again very soon!
   

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3. C

   Cindy

   VIP

   San Francisco

   16 reviews

   3.0

   16 reviews

   Dined on 13 November 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   We were disappointed in the food…edible but not flavorful or exciting. The waiter was very nice, but a bit harried. Wait staff didn’t act like they wanted to be there, with coat still on, ready to get out of the building. Just a little underwhelming experience
   

   Willow Street Pizza & Taproom - San JoseResponded on 19 November 2024

   Hi Cindy, thank you very much for taking a moment to share your experience with us. We're disappointed to hear you left feeling underwhelmed by our food and service and appreciate you detailing what exactly was wrong with your stay. This way, we are able to address specific points of improvement with our kitchen and waitstaff and will be sure to do so when we next speak with our team. We hope this doesn't discourage you from dining with us again as we would love the chance to exceed your expectations! Until then, please take care!
   

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4. K

   Kerry

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined on 25 October 2024

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   Great welcome and service. Pasta, salad and pizza were very good.
   

   Willow Street Pizza & Taproom - San JoseResponded on 29 October 2024

   Hi Kerry thanks so much for the positive review! We're thrilled to hear you enjoyed your pizza, pasta and salad and your server was attentive & welcoming. We can't wait to see you again and hope it's real soon!
   

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5. N

   Nicole

   VIP

   San Francisco

   32 reviews

   2.0

   32 reviews

   Dined on 23 October 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   Food was better! But went downhill fast! Cold tasteless, taken things off the menu .
   

   Willow Street Pizza & Taproom - San JoseResponded on 29 October 2024

   Hi Nicole, thank you for taking a moment to leave a review with us. We're disappointed to hear we didn't meet your expectations and you didn't enjoy your meal. We're always working to improve our menu and would love to speak with you more in depth to find out which menu items you are missing and any other thoughts you have so we can do better. If you'd like, you're more than welcome to reach out to us at (408) 971-7080 and we would love to discuss your concerns more thoroughly. Until then, please take care!
   

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6. K

   Kris

   VIP

   San Francisco

   68 reviews

   3.0

   68 reviews

   Dined on 20 October 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Our server was very slow and made mistakes - spent most of her time saying “I’m sorry.” Forgot to bring our beverages and then everything we ordered came all at once before the beverages arrived. The salad was so overdressed and unappealing, I couldn’t eat it. Also we don’t know if there’s a connection, but my husband didn’t feel well after eating the clam chowder. We had eaten the same things all day except for the clam chowder. The restaurant is inviting and friendly, but we were very disappointed overall.
   

   Willow Street Pizza & Taproom - San JoseResponded on 29 October 2024

   Hi Kris, we greatly appreciate you taking the time to share your experience with us and are very disappointed to hear you did not enjoy your meal. We're very glad to hear you enjoyed our atmosphere but are sad we missed the mark with service and your food. We always strive to have friendly and efficient service and serve only the best food and we will definitely speak with our team to ensure this doesn't happen again. We also are sad to hear your husband didn't feel well either. We will speak with our kitchen staff about this as well. We hope you will give us another chance to exceed your expectations, but until then please take care!
   

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7. L

   Linda

   San Francisco

   13 reviews

   5.0

   13 reviews

   Dined on 27 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Went for happy hour and eat dinner. Nick the waiter was very personable and was very attentive! Love the meatballs and the Willow burger.
   

   Willow Street Pizza & Taproom - San JoseResponded on 1 October 2024

   Hi Linda, thanks so much for taking a moment to leave a review with us! We're so happy to hear that you loved your burger and the meatballs and that Nick was friendly and attentive! We can't wait to see you again and hope it's very soon!
   

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8. C

   Chris

   VIP

   San Francisco

   11 reviews

   5.0

   11 reviews

   Dined on 9 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   So glad the calamari appetizer is back! Adding the banana peppers, nice touch. Excellent service from Nick and Ben, like always.
   

   Willow Street Pizza & Taproom - San JoseResponded on 17 September 2024

   Hey there Chris, thanks so much for taking a moment to leave a review for us. We greatly appreciate your kind words about the calamari appetizer and will definitely let Nick and Ben know you gave them a shout out! We can't wait to see you again real soon!
   

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9. A

   Ashley

   San Francisco

   1 review

   5.0

   1 review

   Dined on 10 August 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   Tortilla soup was a little to can like a thick other then that the pizza was really good a the wings are spectacular service was definitely great good service makes a place !
   

   Willow Street Pizza & Taproom - San JoseResponded on 13 August 2024

   Hello there! Thanks so much for taking a moment to leave a review for us. We appreciate the feedback on the tortilla soup, and we're really thrilled to hear you enjoyed your pizza and wings! We pride ourselves, not just with our delicious food, but in our excellent customer service and are glad we met your expectations! We hope we see you again really soon!
   

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10. E

    Ellie

    San Francisco

    5 reviews

    5.0

    5 reviews

    Dined on 28 July 2024

    1. Overall 5
    2. Food 5
    3. Service 4
    4. Ambience 3

    The food is always fresh and delicious. Staff is always friendly, attentive and hardworking.
    

    Willow Street Pizza & Taproom - San JoseResponded on 30 July 2024

    Hello Ellie, thank you very much for for the kind review! We always strive to be as attentive and friendly to our customers as possible and serve only the most delicious food do we're very glad that we're able to meet your expectations! We can't wait to see you again soon!
    

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