Zao Jun

Review summary

1. B

   Bernadette

   Detroit

   22 reviews

   vip
   4.0

   22 reviews

   Dined on 15 November 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We had the chicken boa, crispy sesame chicken, and chicken wraps. All excellent! Our server was attentive and delightful!
   

   Zao JunResponded 6 days ago

   Hello BernadetteK, Thank you for your kind words and for taking the time to share your experience at Zao Jun. We're thrilled to hear that you enjoyed our chicken boa, crispy sesame chicken, and chicken wraps! It's always a pleasure to know that our efforts to provide excellent food and service are appreciated by our guests. We're also glad that our server added to the positive aspects of your visit. We look forward to serving you again soon! Best regards, The Management Team
   

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2. A

   April

   Detroit

   3 reviews

   4.0

   3 reviews

   Dined on 9 November 2024

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Food was very tasty, love the feng shui of the restaurant and our waiter, John, was delightful!
   

   Zao JunResponded on 14 November 2024

   Hey AprilB, Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear that you enjoyed our food and found our feng shui to your liking. It's always a pleasure to serve our guests and we're glad we could make your experience enjoyable. We appreciate your high ratings and look forward to serving you again soon! Best wishes, Zao Jun Management Team
   

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3. D

   Diane

   Chicago

   3 reviews

   3.0

   3 reviews

   Dined on 8 November 2024

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   The food and the overall service was good. My friend ordered the sashimi pieces, not realizing that it was an order of two instead of one. The waiter said nothing knowing that it was way too much sushi for the table. it ended up being $600 and there was seven people in our party. The bathrooms were dirty and our food took a long time to come out. I hate posting bad reviews but thought it was necessary.
   

   Zao JunResponded on 14 November 2024

   Hello, We appreciate your honest feedback. We're glad you enjoyed our food and service, but we're sorry about your experience with the sashimi order. We understand how important it is to ensure that our customers receive an accurate estimate of how much sushi they consume. We also apologize for the delay in serving your food and the state of the restrooms. Your comments have been considered as we continually strive to improve our services. We hope to have the opportunity to serve you better in the future. Zao Jun Management Team
   

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4. S

   Stephanie

   Detroit

   11 reviews

   2.0

   11 reviews

   Dined on 8 November 2024

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 2

   The food was great, but the restaurant sat us in the bar portion and it was loud. They were also short-staffed and the bartender was literally running from table to table waiting on them, while trying to make all of the drinks on a busy night. The service was rough.
   

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5. M

   Matthew

   Detroit

   7 reviews

   3.0

   7 reviews

   Dined on 20 October 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Service is always at risk on busy Saturdays , not enough wait staff
   

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6. S

   Sue

   Detroit

   14 reviews

   vip
   2.0

   14 reviews

   Dined on 19 October 2024

   1. Overall 2
   2. Food 4
   3. Service 2
   4. Ambience 3

   We've been to Zao Jun often, and will return, but our recent experience at 7:00 on a Saturday night left a lot to be desired. We were seated promptly, but after at least 15 minutes we had to ask the host for a server. One finally came, harried, and explained this wasn't usually their section, but they appeared to be short handed and they would get us water and come back for our order. Another good amount of time passed before they returned with water and to take our order. Appetizer came out promptly and was delicious (cheeseburger eggroll!) Entrees came out and mine was wrong - I ordered pad thai with chicken and they brought it to me with shrimp. It was a different server that brought this out and they were about to tell me I was wrong, but they looked at the ticket in their hand and saw that it was the kitchen that was wrong. It was sent back and my partner was nearly done with their meal before my correct order arrived. The food was delicious, but the service was off that night. To their credit, the appetizer was comped. Again, we will be back and we'll hope they're better staffed.
   

   Zao JunResponded on 22 October 2024

   Hello SueG, Thank you for your feedback. We're glad you enjoyed our food, but apologize for the mix-up with your order and the delay in service. We're sorry for the discomfort caused. Your feedback is invaluable and will be used to improve our service. We hope for another chance to provide a better experience. Best, Zao Jun Management Team
   

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7. A

   Adel

   San Francisco

   1 review

   5.0

   1 review

   Dined on 18 October 2024

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   delicious food and great drinks!! Our waitress was very good. dishes are large portions
   

   Zao JunResponded on 25 October 2024

   Hey, thanks for the fantastic review! We're thrilled to hear that you enjoyed our food and drinks and found our portions generous. It's great to know that our team's service met your expectations. We appreciate your feedback and look forward to serving you again soon. Best regards, Zao Jun Management Team
   

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8. M

   Megan

   Detroit

   2 reviews

   2.0

   2 reviews

   Dined on 12 October 2024

   1. Overall 2
   2. Food 2
   3. Service 4
   4. Ambience 3

   This was my fourth time and unfortunately worst experience at Zao Jun. We had reservations and were seated within a few minutes. Our waiter was great and responsive. The appetizer took at least 20 minutes to come out and at least that long for our entrees. One entree was incorrect and took another 20 minutes to send out a new one. The rest of us were done eating at this point. The waiter was apologetic and took it off the bill but still didn’t make for a nice dining experience.
   

   Zao JunResponded on 22 October 2024

   Thanks for the feedback. We're glad to hear that you had a great waiter and enjoyed our appetizers. However, we're truly sorry to hear about your experience with the wait time and the incorrect order. We understand how frustrating this can be and we apologize for any inconvenience it may have caused you. We appreciate your patience and hope that we can improve on these aspects to make your next visit more enjoyable. We look forward to welcoming you back at Zao Jun.
   

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9. L

   Lisa

   Detroit

   2 reviews

   5.0

   2 reviews

   Dined on 3 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food and service are always great. We Like the ambience.
   

   Zao JunResponded on 22 October 2024

   Hello, Thank you so much for your kind words and high ratings! We're thrilled to hear that you enjoyed both our food and service at Zao Jun. It's wonderful to know that you find our ambiance to your liking as well. We strive to create a comfortable and memorable experience for all our guests. We noted your feedback on the value and we're always working to improve. Looking forward to serving you again soon! Best, The Management Team
   

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10. OT

    OpenTable Diner

    Columbus

    1 review

    vip
    3.0

    1 review

    Dined on 14 September 2024

    1. Overall 3
    2. Food 5
    3. Service 3
    4. Ambience 3

    Great food but they definitely seemed short staffed and slow even for seating with not being that busy and having a reservation.
    

    Zao JunResponded on 1 October 2024

    Hi, Thank you for your feedback. We're glad to hear that you enjoyed our food at Zao Jun! We're sorry if you felt that our service was slow despite the restaurant not being busy. We always aim to provide prompt service, even during peak hours. We appreciate your patience and understanding. We hope to serve you again soon and provide a more seamless dining experience. The Management Team
    

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