ZENTRL Kitchen + Bar - City Center

Review summary

1. S

   Stefani

   San Diego

   2 reviews

   5.0

   2 reviews

   Dined on 26 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had to deal with a fire alarm so I felt bad but why is all employees behind the bar when there is so many dirty tables …. When we sat the table was not set up for us yet
   

   ZENTRL Kitchen + Bar - City CenterResponded on 1 March 2025

   Thank you for your feedback. I apologize for the inconvenience caused by the unprepared table. We aim to provide a seamless experience for our guests, and I'm sorry we fell short. Please be assured we're addressing this to prevent future occurrences.
   

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2. M

   Mimi

   San Francisco

   1 review

   2.0

   1 review

   Dined on 23 February 2025

   1. Overall 2
   2. Food 4
   3. Service 1
   4. Ambience 3

   The service there was horrible. We waited a while for the server to come take our order, even had to ask another server to find ours. Then after the food came, we didn’t see him again until I had to get up to find him to add an item. He did come by with the bill but then we had to flag down the manager so that we could pay the bill as the server disappeared again. Absolutely ridiculous. We saw other servers check on their tables multiple times around us, but our server was MIA most of the time.
   

   ZENTRL Kitchen + Bar - City CenterResponded on 1 March 2025

   I'm deeply sorry to hear about your recent experience with our service. This falls well short of the high standards we aim to provide. I apologize for the delays and lack of attention from your server. We will address this with our team to ensure it doesn't happen again. Your feedback is valuable, and we are committed to improving. Thank you for bringing this to our attention.
   

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3. A

   Ahmed

   San Francisco

   1 review

   3.0

   1 review

   Dined on 15 February 2025

   1. Overall 3
   2. Food 4
   3. Service 1
   4. Ambience 3

   Could’ve been much better. Wait time for meals was too long and our waiter wasn’t attentive
   

   ZENTRL Kitchen + Bar - City CenterResponded on 1 March 2025

   Thank you for your feedback. I apologize for the long wait time for your meals and the lack of attentiveness from your waiter. This is not the level of service we strive to provide. Your experience is important to us, and we will address these issues with our team to ensure improvements are made. We hope to have the opportunity to serve you better in the future.
   

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4. S

   Shannea

   San Francisco

   10 reviews

   3.0

   10 reviews

   Dined on 15 January 2025

   1. Overall 3
   2. Food 5
   3. Service 2
   4. Ambience 5

   It was my friends birthday lunch and the waiter was told and hostess that sat us. We did not get a dessert or birthday surprise? Sad
   

   ZENTRL Kitchen + Bar - City CenterResponded on 1 March 2025

   I'm truly sorry to hear about your experience during your friend's birthday lunch. We strive to make special occasions memorable, and it's disappointing that we missed the mark. We'll address this with our team to ensure it doesn't happen again. Thank you for your feedback, and we hope to have the opportunity to provide a better experience in the future.
   

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5. S

   Shaun

   Las Vegas

   1 review

   4.0

   1 review

   Dined on 20 December 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 4

   Absolutely nothing special. Applebee's with a movie theater.
   

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6. M

   Michael

   San Francisco

   7 reviews

   3.0

   7 reviews

   Dined on 29 November 2024

   1. Overall 3
   2. Food 2
   3. Service 3
   4. Ambience 3

   This was our third Thanksgiving there, and it was not the same as the previous visits. Food was not good.
   

   ZENTRL Kitchen + Bar - City CenterResponded on 1 March 2025

   Thank you for sharing your feedback. I'm sorry to hear that your recent Thanksgiving experience did not meet your expectations. We aim to provide consistently excellent food and service, and I apologize that we fell short this time. We appreciate your loyalty and will address your concerns to improve our future offerings.
   

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7. M

   Maria

   VIP

   Tahoe

   16 reviews

   5.0

   16 reviews

   Dined on 28 September 2024

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Had a large group there for dinner and the dance party. Drinks, food and especially the service (thanks Matt) was amazing! Had a really fun night and loved it being so close to home.
   

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8. C

   Clark

   San Francisco

   2 reviews

   1.0

   2 reviews

   Dined on 22 September 2024

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   Kitchen botched my entire order. Ordered omelet with everything in it and a fruit bowl. Got an “omelet” with some diced tomatoes and nothing more (no cheese, meat or anything else), and a cup with and apple cut up in it. Sent it back and didn’t order anything else as it took so long just to get that. Consistently disappointed with this place. So much promise, but always fails to deliver.
   

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9. N

   Neil

   San Francisco

   1 review

   5.0

   1 review

   Dined on 23 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   I believe my server’s name was David.. David was amazing! I made reservations for 11am for the outdoor balcony area. When I arrived, I was told that the cushions in the balcony area were just cleaned and were still wet. I was disappointed that we had to be seated in the restaurant area but it was ok. David immediately apologized for the inconvenience and offered a free appetizer which I thought was nice. After about ten minutes David saw that the cushions were being placed in a manner that it appeared they were going to be ready to seat people there. David jumped on that and quickly moved us to the balcony area… As you can tell by now… The rest of our service was great! Food…. Fantastic Ambiance…. Fantastic I should have tipped David more than 22%…. Next time ….. There will be plenty of next times!!!!
   

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10. OT

    OpenTable Diner

    San Francisco

    2 reviews

    5.0

    2 reviews

    Dined on 28 July 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    My friends and I enjoyed the customer service from Jose, Eric and staff.
    

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