Zinburger Wine and Burger Bar - Gilbert

Review summary

1. J

   Jennifer

   Phoenix

   1 review

   vip
   1.0

   1 review

   Dined 5 days ago

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 3

   This is the 3rd time I’ve had a poor experience here unfortunately. It started as soon as we sat down and our waitress said she didn’t know our table was in her section after over 15 minutes of being seated. We were a group of 7 and they had brought out 2 of our members food before anyone else’s. I thought they were going back to the kitchen to get the rest of the food but after 15 minutes of waiting, we finally received the rest. Fries were cold, burgers were not that great, someone ordered fruit and received fries. We asked for fresh fries since they were so cold and they forgot them. Our drinks were empty most of the meal without being refilled. They ran out of cups and had to use kids cups. At the end, we asked to speak to the manager who came over and said he would “take care of it”. When the bill came, he had taken off 1 side of fries. It was just another very disappointing experience, especially since I had family in town and was excited to have dinner with them. But now I know not to go back after 3 times of poor experiences. Which is very sad because I love DT Gilbert!
   

   Is this helpful?

   Report
2. M

   Maria

   Phoenix

   5 reviews

   1.0

   5 reviews

   Dined on 23 November 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Terrible Terrible food. Soggy burger, burnt fries. Waited FOREVER. Worst experience.
   

   Is this helpful?

   Report
3. w

   william

   Phoenix

   14 reviews

   vip
   1.0

   14 reviews

   Dined on 21 November 2024

   1. Overall 1
   2. Food 2
   3. Service 2
   4. Ambience 2

   Maybe Zinburger does not care, but we do. We have lost a perfect restaurant to meet with family members for a "happy hour" experience". For years, 6 to 8 of us met at Z every few weeks to enjoy the "smallish" burger, chicken sandwich, loaded fries, and other items that are no longer available on what is being called the Happy Hour Menu. The burgers are now larger than necessary, and in two cases, couples purchased one burger and split it. No loaded fries, No chicken sandwich, and no Kiltllifter......beers are now all "perfumed....not one ale available. The restaurant was basic empty at 5:00pm, but wait staff seemed to be more interested in talking with each other near the kitchen that waiting on customers. Our waiter presented the machine with our bill (less than $100 this time because our faves were no longer available) and insisted that I sign in while he stood there and started at what tip I would choose. Seems like corporate greed to us. Certainly not a menu or atmosphere to attract customers. Regretfully, wee are looking for another venue to spend our approximately $1,000 a year.
   

   Is this helpful?

   Report
4. D

   Denise

   Las Vegas

   15 reviews

   vip
   5.0

   15 reviews

   Dined on 19 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful service great outdoor restaurant but this year a lot fewer sandwiches to pick from on the happy hour menu really missing the sloppy Joe sandwich
   

   Zinburger Wine and Burger Bar - GilbertResponded on 22 November 2024

   Hello Denise, Thank you for the review, we are able to make the sloppy joe whenever you are in. We hope to see you again soon.
   

   Is this helpful?

   Report
5. J

   Julia

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   They were so accommodating this evening for our very large party. The food was great, and the service was fabulous!
   

   Zinburger Wine and Burger Bar - GilbertResponded on 11 November 2024

   Hello Julia, We are very happy you had a great experience with us recently. Thank you for the lovely review, come see us again real soon.
   

   Is this helpful?

   Report
6. M

   Mark

   Phoenix

   11 reviews

   5.0

   11 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Food was great our sever was wonderful. It’s a little noisy but overall a great place.
   

   Zinburger Wine and Burger Bar - GilbertResponded on 4 November 2024

   Hello Mark, We appreciate the feedback, thank you for the nice review. See you again soon.
   

   Is this helpful?

   Report
7. R

   Roger

   Phoenix

   2 reviews

   5.0

   2 reviews

   Dined on 2 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delightful dinner. Good food, good service, and a pleasant atmosphere.
   

   Zinburger Wine and Burger Bar - GilbertResponded on 4 November 2024

   Hello Roger, Great to hear you a pleasant time with us recently, thank you for great review. Come see us again soon.
   

   Is this helpful?

   Report
8. L

   Lindsay

   Los Angeles

   6 reviews

   5.0

   6 reviews

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was delicious as always. They added to items to the menu so we tried the spinach dip. It was delicious. It was comparable to spinach dip and Queso combined. I could eat their truffle fries and zucchini fries all day everyday!
   

   Zinburger Wine and Burger Bar - GilbertResponded on 28 October 2024

   Hello Lindsay, Thank you for the great review and the kind feedback, we appreciate it. We are thrilled that you had an amazing experience with us, come see us again real soon.
   

   Is this helpful?

   Report
9. K

   Karen

   Phoenix

   3 reviews

   vip
   5.0

   3 reviews

   Dined on 25 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 2

   Your Food and Customer service Never disappoints !! This is the first time we chose outside seating at the Gilbert location and it wasn't for us. The road noise is too much if we wanted to hold a conversation. That certainly won't keep us from returning to chose indoor seats !! Thank you for always being so consistently GOOD !!!
   

   Zinburger Wine and Burger Bar - GilbertResponded on 28 October 2024

   Hello Karen, Thank you for the feedback, we are happy you had a great experience with us. We will see you again real soon.
   

   Is this helpful?

   Report
10. P

    Patty

    Milwaukee

    6 reviews

    vip
    3.0

    6 reviews

    Dined on 20 October 2024

    1. Overall 3
    2. Food 2
    3. Service 4
    4. Ambience 5

    We had a party of 8-most of our food was cold. I’m sure it’s hard to get that many orders out at once but still. The server was nice and brought one of us some hot fries. I didn’t complain about the cold food but gave some feedback about at the end of dinner and the waitress took my dinner off my bill. I told her she didn’t need to do that but she did anyway so that was nice. Still overall —good is somewhat pricey and I expect my food to be at least warm when served. Wouldn’t go back. I can’t seem to respond to the restaurants response directly so I’m adding it here. Yes I would give it another try with a gift card. Thank you
    

    Is this helpful?

    Report