Zocalo - University Village

Review summary

1. M

   Maryellen

   Sacramento

   2 reviews

   1.0

   2 reviews

   Dined today

   1. Overall 1
   2. Food 2
   3. Service 1
   4. Ambience 5

   Where do I begin? I put reservations online for my birthday . After being sat It took over 10 minutes for me to wave down a server just to ask who is the at my table? There was salsa beans and water already at the table. The beans were cold and the water had so much condensation buildup on the cup that it was wet on the table, so who knows how long all that has been there. My food and my daughter‘s food came out cold. My son was super excited to let the waiter know it was mommy’s birthday so he did in her, was I know I read. I was a little taken back from her comment, but no big deal Overall, just very, not happy with this visit. It has never been like this at the restaurant. I would love to say it was probably because they were busy but they weren’t. I am extremely disappointed in this visit and probably will start going to Roseville now.  They did take care of the tab, which was absolutely not necessary I just wish the experience was different. 
   

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2. J

   Joann

   Sacramento

   13 reviews

   5.0

   13 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had 4 in our group. Two of us ordered the Salmon bowl which we have had several times in the past. As usual, it was delicious. Our two guests were pleased with the tacos and pork but after they saw our salmon bowl, they wished they had ordered it instead. Our servers were exceptional, friendly and polite.
   

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3. c

   courtney

   VIP

   Sacramento

   1 review

   5.0

   1 review

   Dined on 7 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We had a great meal. Super fast service, nice table, delicious cocktails and food.
   

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4. B

   Brenda

   Sacramento

   1 review

   2.0

   1 review

   Dined on 7 December 2024

   1. Overall 2
   2. Food 2
   3. Service 2
   4. Ambience 2

   I used to favor this location for Happy Hour and special dates like Cinco de Mayo. Not any more. On our last visit, the greeters at the reception desk were warm and friendly, then it all went downhill. 1. As a smaller party of 4, we did not feel welcome; waiter ignored us a few times, was indifferent to our needs. 2. We had requested in advance a quiet spot for our hard of hearing guests and were escorted to a table top on the quieter side of the restaurant. However, the chairs were very uncomfortable, so we asked for a booth when one near us was vacated. We were told it was reserved (although we also had reservations), so we kept asking and were moved to another one near the rear door. It was much too cold. The staff kept saying they would close the door, but never did. We also saw other diners who were already seated at a table top move to the first booth we had requested. So much for reservations. 3. The Cadillac margaritas were good, as were the chips and salsa, but the entrees were bland, and the black beans, which I usually love, tasted like they came straight from a can; no seasoning. We dine together monthly at various local restaurants and all agreed there will be no need for a return visit to Zocalo.
   

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5. E

   Elaine

   Sacramento

   2 reviews

   5.0

   2 reviews

   Dined on 6 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great service and food! A bit noisy, hard to hear friends around our table for 6. The wait staff is superb!
   

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6. S

   Scott

   Sacramento

   1 review

   5.0

   1 review

   Dined on 30 November 2024

   1. Overall 5
   2. Food 3
   3. Service 5
   4. Ambience 5

   The Open Table reservation system was new to me and a bit confusing but I managed. Dress "code" is anything seems to go. I was overdressed. Menu always has good choices whether you eat meat or are a Veggie. Service was fast & food came out a little too soon and was not real hot but we managed. We were celebrating a 50th wedding anniversary which Zocola provided for us. Good place to celebrate events.
   

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7. h

   hank

   Sacramento

   7 reviews

   5.0

   7 reviews

   Dined on 30 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Food, timing, and atmosphere was fantastic. Will definitely be back.
   

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8. j

   joseph

   San Francisco

   4 reviews

   4.0

   4 reviews

   Dined on 18 November 2024

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   On 2 visits, we ordered guacamole dip and to our dismay, it arrived very late. When it did arrive, we ordered and in approximately 5 minutes, our meal arrived. The point is; no time to enjoy our appetizer…. Btw, the dip was merely so so-
   

   Zocalo - University VillageResponded on 21 November 2024

   Hello Joseph, My name is Alejandra, I'm one of the mangers. We appreciate our customer feed back and take very serious each one of our customers experience. We want to apologize for the manner in which each of your courses arrived. I will speak to the server that took care of you as well as our kitchen. Again, we apologize please come back again and on your next visit please ask for me. I'll make sure to swing by and make sure you have a great experience.
   

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9. D

   David

   San Francisco

   1 review

   5.0

   1 review

   Dined on 17 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent service. We had young kids and they got the food out quickly. Great experience for the whole family.
   

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10. R

    Regan

    VIP

    San Francisco

    18 reviews

    3.0

    18 reviews

    Dined on 13 November 2024

    1. Overall 3
    2. Food 3
    3. Service 4
    4. Ambience 4

    We went to lunch at Zocolo in University Village. The service is really good, along with the ambiance. At night it's too noisy, but it's ok for lunch. There were three of us, and we all had enchiladas which we were tasty. I've been here several times over several years and the chips that are put out on every table are always slightly stale. I have no idea why. So it's a three star occasion for me.
    

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