Zoe's at Fairmont Chateau Laurier

Review summary

1. R

   Roxanne

   New York City

   5 reviews

   5.0

   5 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Absolutely amazing! Such a breathtaking location, the restaurant is beautiful. We sat along the windows and it was just perfect. Afternoon with delicious bites. Such a beautiful experience.
   

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2. R

   Robin

   Ottawa

   3 reviews

   4.0

   3 reviews

   Dined 2 days ago

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   The overall experience was great but we did miss the macaroons.
   

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3. M

   Melanie

   VIP

   Ottawa

   2 reviews

   5.0

   2 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Amazing experience! Wonderful for special occasions!
   

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4. M

   Mia

   VIP

   Montreal

   3 reviews

   4.0

   3 reviews

   Dined 3 days ago

   1. Overall 4
   2. Food 3
   3. Service 3
   4. Ambience 5

   Beautiful atmosphere - Mediocre food but always a nice treat
   

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5. K

   Kayla

   Montreal

   2 reviews

   5.0

   2 reviews

   Dined on 11 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always just amazing, definitely will be back! Loved the new renovation as well
   

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   Zoe's at Fairmont Chateau LaurierResponded 4 days ago

   Dear Kayla, Thank you for taking the time to share your compliments with us. We look forward to welcoming you back one day soon. Sincerely, Philippe des Rivières General Manager, Zoe’s
   

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6. S

   Sandra

   Vancouver

   7 reviews

   4.0

   7 reviews

   Dined on 6 January 2025

   1. Overall 4
   2. Food 3
   3. Service 5
   4. Ambience 5

   Ideal place for a nice chat, beautiful seating and super comfortable. The food needs more care, too fancy restaurant but food taste not as looks, some of the items taste refrigerated for too long. Tea is delicious, right temperature. Good service, attentive staff but not particularly friendly.
   

   Zoe's at Fairmont Chateau LaurierResponded 4 days ago

   Dear Sandra, Thank you for taking the time to share your valuable feedback with us. Rest assured that we do take your comments to heart. We look forward to welcoming you back one day soon. Sincerely, Philippe des Rivières General Manager, Zoe’s
   

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7. L

   Louis-Philippe

   Ottawa

   10 reviews

   5.0

   10 reviews

   Dined on 5 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful experience in the new decor! Absolutely love the high tea there. The best one in the region by far. Great staff, knowledgeable and attentive. Highly recommended to tea lovers.
   

   Zoe's at Fairmont Chateau LaurierResponded 4 days ago

   Dear Louis-Philippe, Thank you for taking the time to share your compliments with us. We agree that Josée is one of the best! We look forward to welcoming you back one day soon. Sincerely, Philippe des Rivières General Manager, Zoe’s
   

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8. D

   Danielle

   Toronto

   2 reviews

   3.0

   2 reviews

   Dined on 5 January 2025

   1. Overall 3
   2. Food 2
   3. Service 5
   4. Ambience 5

   At chateau Laurier you are paying for the ambience. The tea is in pots that cool quickly, the bread for two of the sandwiches was very dry, and the scones were the smallest I have ever seen. Roast beef sandwich was amazing, chicken with cranberries had no cranberries in it. Service was wonderful! Better quality tea at other tea shops. Not a lot for $85 pp
   

   Zoe's at Fairmont Chateau LaurierResponded 4 days ago

   Dear Danielle, Thank you for taking the time to share your valuable feedback with us. Rest assured that we do take your comments to heart. We look forward to welcoming you back one day soon. Sincerely, Philippe des Rivières General Manager, Zoe’s
   

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9. C

   Christine

   New York City

   2 reviews

   5.0

   2 reviews

   Dined on 4 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Fantastic experience! Will definitely be back. Xxxxxxxxxxxxzxzzzzzzzz
   

   Zoe's at Fairmont Chateau LaurierResponded 4 days ago

   Dear Christine, It is always a pleasure to receive compliments from our guests and clients. We look forward to welcoming you back one day soon. Sincerely, Philippe des Rivières General Manager, Zoe’s
   

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10. J

    Josee

    Ottawa

    1 review

    2.0

    1 review

    Dined on 4 January 2025

    1. Overall 2
    2. Food 1
    3. Service 2
    4. Ambience 2

    I was very disappointed. I don’t usually write reviews because how you appreciate food is really personal. But for the price of the holiday tea and the venue, my expectations were for a luxury experience. It was not. It started with a line-up to get to the hostess, our table was not ready and it took at least 5 mn for the waiter to come by. The tea was great… The highlight of the experience. The food was sub-par. Everything was either ordinary or borderline bad…like the spicy eclair. Our experience can be summed up by one of the sandwiches…. Half a croissant with roast beef. My daughter said that this was something she could make at home. And the waiter was really not present… no water refill. I read other comments and it seems like others had the same experience. Sad.
    

    Zoe's at Fairmont Chateau LaurierResponded 4 days ago

    Dear Josée, Thank you for taking the time to share your valuable feedback with us. We regret not meeting your expectations on this visit. Rest assured that we take your comments to heart! We look forward to welcoming you back one day soon. Sincerely, Philippe des Rivières General Manager, Zoe’s
    

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