RA Sushi Bar Restaurant - Plano, TX

Review summary

1. M

   Michael

   Las Vegas

   1 review

   2.0

   1 review

   Dined on 26 October 2024

   1. Overall 2
   2. Food 2
   3. Service 1
   4. Ambience 1

   The sushi/fish tasted good, but that was the only redeeming thing of our visit. The sushi rolls were not rolled well and fell apart. The cocktails tasted off. We were there on a Saturday night and it was 70-80% empty tables and yet somehow the service was terrible. We sat for 20+ min after finishing all of our food, drinks, and water without anyone checking on us or even refilling our water. We flagged down a hostess and asked her to let our server know we were ready for our check. Waited another 10 min with nobody coming by and other servers walking past us and ignoring us while we were clearly looking at them. Finally got up and walked to the bar to ask for our check. And again, it wasn’t busy or packed. Didn’t even get a sorry. I now understand why it was empty on a Saturday night. We won’t be coming back.
   

   RA Sushi Bar Restaurant - Plano, TXResponded on 29 October 2024

   Hey, Michael! Thanks for the review. We're sorry to hear about your experience at RA Sushi Bar Restaurant - Plano. We strive to provide our guests with delicious food and exceptional service, and it's disappointing to hear that we fell short during your visit. We also apologize for the issues with our cocktails and the lack of attention you received. We take your feedback seriously and will address these issues with our team. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We understand that we cannot meet the expectations of every guest, but we hope you'll give us another chance to provide a better experience.
   

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2. C

   Charlie

   Dallas

   16 reviews

   2.0

   16 reviews

   Dined on 26 October 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 4

   Services was terrible. Nice server but had no awareness of lack of place settings, clearing dishes, empty drinks. ALWAYS had to ask for anything to be done.
   

   RA Sushi Bar Restaurant - Plano, TXResponded on 27 October 2024

   Hey Charlie! We're really sorry to hear about your experience at RA Sushi Bar Restaurant - Plano. We pride ourselves on our service and it's disappointing to know that we fell short during your visit. We also acknowledge your feedback about the place settings and the clearing of dishes. We always aim to provide our guests with an exceptional dining experience and it seems we missed the mark this time. We appreciate your feedback and we'll definitely use it to improve. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll give us another chance to make it right. The Management Team
   

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3. P

   Phil

   Dallas

   76 reviews

   3.0

   76 reviews

   Dined on 21 October 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 4

   Restaurant was almost empty- just three tables occupied. After eating here, I now understand why. Food was okay, but not great. Similar to pick-and-go from grocery store. Service was poor. One waitress who disappeared for long periods of time. Will I be back? NO
   

   RA Sushi Bar Restaurant - Plano, TXResponded on 22 October 2024

   Thanks for the feedback, Phil. We're sorry to hear that your experience at RA Sushi Bar Restaurant - Plano didn't meet your expectations. We're always striving to improve, so your comments about the food and service are greatly appreciated. We understand that waiting for service can be frustrating, and we apologize for the long periods you experienced. We're always looking for ways to enhance our guests' experiences and your feedback will help us do just that. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you'll reconsider and give us another chance to impress you in the future. The Management Team
   

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4. L

   Laurea

   Dallas

   13 reviews

   vip
   5.0

   13 reviews

   Dined on 11 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent food and service! Great happy hour specials.
   

   RA Sushi Bar Restaurant - Plano, TXResponded on 14 October 2024

   Thanks for visiting us, Lori! We're thrilled to hear that you enjoyed our food and service, especially our happy hour specials. It's always a pleasure to serve our valued customers like you. We appreciate your 5-star ratings and look forward to serving you again soon.
   

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5. J

   Jennifer

   Dallas

   12 reviews

   vip
   3.0

   12 reviews

   Dined on 29 September 2024

   1. Overall 3
   2. Food 3
   3. Service 3
   4. Ambience 3

   Although we were the first patrons, our table was incomplete without soy sauce. We noticed several tables were too. Food was okay. Not happy with inexperienced staff who was not familiar with menu.
   

   RA Sushi Bar Restaurant - Plano, TXResponded on 3 October 2024

   Dear Jeniffer, thank you for sharing your experience. We regret that we didn’t meet your expectations on this occasion. Your feedback helps us improve, and we’d be grateful for the opportunity to make things right. Please contact us through our “Contact Us” page on our website.
   

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6. N

   Natalie

   Dallas

   2 reviews

   vip
   5.0

   2 reviews

   Dined on 3 September 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is consistently excellent, with fresh and skillfully prepared dishes. The atmosphere is vibrant yet relaxing, creating a perfect backdrop for enjoying your meal. The friendly and attentive staff further elevate the experience with their welcoming service and knowledgeable recommendations. Definitely one of my favorite places.
   

   RA Sushi Bar Restaurant - Plano, TXResponded on 4 September 2024

   Dear Natalie! Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed our fresh and skillfully prepared dishes. It's great to know that our vibrant atmosphere added to your dining experience. We're also delighted that our friendly and attentive staff contributed to enhancing your experience. We strive to make every dining experience special for our guests and your feedback is a testament to our efforts. We look forward to serving you again soon. Best, The Management Team
   

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7. T

   Tim

   Memphis/West TN

   1 review

   1.0

   1 review

   Dined on 26 August 2024

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   Completely disappointed. Zero interest from the staff to honor what they advertise. We left. Never will go back.
   

   RA Sushi Bar Restaurant - Plano, TXResponded on 28 August 2024

   Dear Tim! We're truly sorry to hear about your experience at RA Sushi Bar Restaurant - Plano, TX. It's always our goal to provide an exceptional dining experience for our guests, and we regret that we didn't meet your expectations on this occasion. We take your feedback seriously and will use it to evaluate and improve our service. We hope you'll give us another chance to serve you better in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. Best regards, The Management Team
   

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8. S

   Susan

   Dallas

   2 reviews

   3.0

   2 reviews

   Dined on 25 August 2024

   1. Overall 3
   2. Food 4
   3. Service 3
   4. Ambience 2

   We were there on a Saturday night and there were very few people there but lots of staff. Drinks for the table took 30 minutes, food took forever while we watched staff socializing in the back. We cleared our own table to make room for dessert. Will not go back.
   

   RA Sushi Bar Restaurant - Plano, TXResponded on 29 August 2024

   Hello Susan! We appreciate you taking the time to share your feedback with us. We're sorry to hear that your experience at RA Sushi Bar Restaurant - Plano didn't meet your expectations. We always aim to provide efficient service and delicious food, and we regret that we fell short during your visit. Your comments regarding the service and waiting times are very important to us. We will definitely work on improving these aspects for a better experience in the future. If you wish to contact us with further details regarding this experience, you may reach us by visiting our "Contact Us" page on our website. We hope you will reconsider and give us another chance to serve you better. Best regards, The Management Team
   

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9. K

   Kushondra

   Dallas

   1 review

   5.0

   1 review

   Dined on 23 August 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great afternoon dining! Service was quick and food was good.
   

   RA Sushi Bar Restaurant - Plano, TXResponded on 29 August 2024

   Dear Kushondra! Thank you so much for your wonderful review! We're thrilled to hear that you had a great afternoon dining experience at RA Sushi Bar Restaurant - Plano. It's fantastic to know that you found our service quick and our food good. We strive to provide our guests with a memorable dining experience and your feedback is a testament to our efforts. We look forward to welcoming you back soon! Best, The Management Team
   

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10. OT

    OpenTable Diner

    Dallas

    24 reviews

    vip
    4.0

    24 reviews

    Dined on 19 July 2024

    1. Overall 4
    2. Food 4
    3. Service 5
    4. Ambience 3

    Service was excellent. The food was good and they have good happy hour specials. However it was freezing and the place looking a worn. Could definitely use a refresher. Love that they have mocktails for those who can’t drink.
    

    RA Sushi Bar Restaurant - Plano, TXResponded on 10 September 2024

    Thank you for sharing your thoughts with us. We're sorry to hear about your less-than-perfect experience. Your feedback is valuable in our ongoing efforts to provide exceptional service. We hope to have the chance to impress you in the future.
    

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