Refinery Rooftop

Review summary

1. C

   CARMEN

   New York City1 review

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   Un poco ruidoso, pero la comida bastante buena (los pretzel bites y el humus nos encantaron) y el servicio muy atento. Celebrábamos un cumpleaños y nos regalaron un trozo de tarta con su bengala. Buenas vistas al Empire State. Muy recomendable.
   

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2. RP

   RPratt

   Greater Boston5 reviews

   5.0

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Nice interior decor and food were good. Coffee quality can be a bit better I think.
   

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3. R

   Richard VIP

   New York City16 reviews

   5.0

   Dined on 6 March 2025

   1. Overall 5
   2. Food 4
   3. Service 4
   4. Ambience 5

   Really nice spot. Especially nice for a winter rooftop.
   

   Refinery RooftopResponded 4 days ago

   Thank you for the 5-star rating! We appreciate your support and look forward to your next visit.
   

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4. C

   Cristopher

   Unspecified1 review

   5.0

   Dined on 2 March 2025

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 4

   Was amazing experience ! Food good service good ! I will recommend
   

   Refinery RooftopResponded on 7 March 2025

   Thank you for the 5 star rating! We appreciate your support and kind words and look forward to your next visit.
   

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5. P

   Paul

   New York City29 reviews

   4.0

   Dined on 3 February 2025

   1. Overall 4
   2. Food 4
   3. Service 3
   4. Ambience 4

   I was there on a cold winter day. But ate on the patio, enclosed in plastic walls with view of Empire State building. Charming, if small, semi-outdoor space. Food all around quite good. I enjoyed a burger with a nice side salad. Would have preferred one thick patty, but it was two thinner patties. Not a big issue. Prices were a tad high, but you're paying for ambience. I would go back certainly.
   

   Refinery RooftopResponded on 10 February 2025

   Thank you for sharing your experience! We're glad you enjoyed the food and the charming patio setup with the view of the Empire State Building. We appreciate your feedback on the burger and pricing, and we'll keep it in mind as we continue to improve. We look forward to welcoming you back soon! Cheers, Stephen
   

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6. M

   Mary

   Omaha2 reviews

   2.0

   Dined on 30 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 2

   On open table I was asked to chose my seating, but did not get our table. We were seated on uncomfortable patio furniture that had a low table. For drinks it would have been ok- but to attempt to cut food and eat from a table. That is below your knees is ridiculous! Unfriendly wait staff. when asked about recommendations in the menu she was not helpful. Would not recommend! Drinks in the bar area may be a different story!
   

   Refinery RooftopResponded on 3 January 2025

   We’re truly sorry to hear about your experience. It’s disappointing that we didn’t meet your expectations regarding seating and service. We understand how important comfort and helpful service are, and we will address these issues with our team to improve. Thank you for sharing your feedback, and we hope you'll consider giving us another chance in the future. Sincerely, Stephen
   

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7. C

   Chop

   Los Angeles1 review

   1.0

   Dined on 6 December 2024

   1. Overall 1
   2. Food 1
   3. Service 2
   4. Ambience 5

   The sandwiches were not worth $30 apiece, not to mention they charge you per fountain drink. Service left a lot to be desired. The views were the only thing worth it. 
   

   Refinery RooftopResponded on 12 December 2024

   I’m sorry about your disappointing experience. It’s frustrating when expectations aren't met, especially regarding the value and service. We take your feedback seriously and will address these issues with our team to ensure a better experience moving forward. We appreciate your comments and hope you’ll consider giving us another chance. Sincerely, Stephen
   

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8. N

   Natalie

   Western NC1 review

   5.0

   Dined on 5 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Love coming here for yummy drinks! Do not skip their ahi tuna the sauce on it is to die for!
   

   Refinery RooftopResponded on 12 December 2024

   Thank you for the great review! We're thrilled to hear you love our drinks and the ahi tuna – the sauce really does make it special! We can’t wait to welcome you back for more delicious food and drinks! Cheers, Stephen
   

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9. S

   Susan VIP

   New York City8 reviews

   5.0

   Dined on 10 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience…a stylish and delicious midtown oasis !
   

   Refinery RooftopResponded on 13 November 2024

   Thank you for the 5-star rating! We appreciate your support and look forward to your next visit!
   

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10. A

    Arielle

    Boise2 reviews

    1.0

    Dined on 27 October 2024

    1. Overall 1
    2. Food 1
    3. Service 1
    4. Ambience 2

    I booked this reservation a few days in advance because I had some family visiting from out of town. We booked Refinery as a nice rooftop with a view to go to after my cousin and aunt’s first ever Broadway show. Initially, I was struggling to select between refinery rooftop and RH rooftop. But went with refinery since it was closer to the theater. I regret this!! When we arrived, the hostess could not find my reservation, even though I showed her both the confirmation email and the OpenTable reservation, which I made at least a day or two in advance. It was embarrassing to have family feel like I hadn’t planned for them. When we sat down, my elderly aunt was finding it difficult to cope with the noisy and busy-body children at the table next to us. So perhaps not the most thoughtful table to seat us at. To top it off, my aunt got sick at the end of the night. I suspect it was due to the food, but of course one can never be certain. Needless to say, I would definitely not return, and advise others to avoid as well.
    

    Refinery RooftopResponded on 31 October 2024

    I’m truly sorry to hear about your experience and the issues you encountered with your reservation. It’s disappointing to learn that we did not provide the level of service you expected, especially for such a special occasion. We understand how important it is to create a welcoming atmosphere, particularly for your family, and we apologize for the noise and seating arrangement. We take food safety very seriously, and your aunt's experience is concerning. Please reach out to us directly so we can address your concerns further and ensure that such issues do not happen again. Sincerely, Stephen
    

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