The Regency Room - The Hotel Roanoke & Conference Center

Review summary

1. OT

   OpenTable Diner

   Richmond2 reviews

   5.0

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Bread pudding was incredible!!! The service was superior!!! And the She Crab soup was sublime.
   

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2. C

   Carla VIP

   New York City8 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 5

   Angie as a great waitress. The hotel bar was amazing as usual. Band was terrific.
   

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3. D

   Daniel VIP

   Richmond122 reviews

   5.0

   Dined on 16 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Delightful brunch! Service was especially great. The food was delicious.
   

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4. M

   Melissa

   Richmond1 review

   5.0

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We truly enjoyed our Valentines dinner with friends!!! The food was delicious and our server Maria was the best! The extra piano music was extra special…🌹😊
   

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5. J

   Jason VIP

   New Mexico72 reviews

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   Once granted having a different server as our waiter, our Valentine's evening dining experience greatly improved and saved the special night despite 3 hours later.
   

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6. S

   Steve

   Richmond1 review

   2.0

   Dined on 15 February 2025

   1. Overall 2
   2. Food 3
   3. Service 2
   4. Ambience 2

   When I made our reservation for Friday 2/14/25 I did not know that they were doing a special Valentines fixed menu with a set price of $180 per couple, plus taxes and a fixed 20% gratuity. The menu did not indicate that the gratuity was automatic. A gratuity is supposed to be up to the diner. This is misleading. Plus, they were obviusly not prepared for the quantity of diners because service was extremely slow (wait 20 minutes for a glass of wine). We were there for some 3 hours and saw at least one couple get up and leave before receiving their food due to slow service. Our previous experiences here for our wedding anniversary had been excellent. Very dissapointed in this "adventure". Not only that, but my wife and I had diarreah during the night.
   

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7. M

   Mark

   Chicago2 reviews

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Chef took it up to the stars. Great food and beverages
   

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8. E

   Evan

   Richmond1 review

   4.0

   Dined on 14 February 2025

   1. Overall 4
   2. Food 5
   3. Service 3
   4. Ambience 5

   it was very expensive but that was to be expected. the service was kind of slow and i was not asked once if we needed anything. it was a great experience overall but quicker and more persistent service would be preferred.
   

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9. W

   William

   Richmond1 review

   1.0

   Dined on 7 February 2025

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 5

   Beautiful restaurant. Love the live music. Excellent band.
   

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10. D

    Doug

    Kansas City1 review

    5.0

    Dined on 2 February 2025

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Excellent dinner experience, live music and dancing.
    

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