- Support
- Take reservations
- Market your restaurant
- Run smoother shifts
- Sell events & experiences
- View all restaurant solutions
- Take reservations
- Market your restaurant
- Run smoother shifts
- Sell events & experiences
- View all restaurant solutions
RESTAURANT REPUTATION MANAGEMENT
Reputation matters—
control yoursPut your best foot forward with restaurant reputation management tools that let you control each and every guest’s experience.
RESTAURANT REPUTATION MANAGEMENT
Reputation matters— control yours
Put your best foot forward with reputation management tools that let you control each and every guest’s experience.
Aggregate and manage reviews
No more hunting down guest feedback—collect and manage all your reviews in one place with our restaurant feedback system.
Aggregate reviews
Gain full visibility and ease of management by aggregating all your reviews from key sources like Google and Facebook
Respond to reviews
Make your guests feel heard by directly responding to Google, Facebook, and OpenTable reviews, as well as your own custom surveys
Manage guest feedback
Uncover new opportunities with benchmark, keyword, and sentiment reporting analysis of guest feedback
Get actionable, relevant feedback
Connect with diners about their experience at your restaurant and send surveys to hear from guests, first-hand.
Get actionable, relevant feedback
Connect with diners about their experience at your restaurant and send surveys to hear from guests, first-hand.
Diner feedback
Tap into branded post-dining surveys to get direct diner feedback
Custom surveys
Customise surveys to get specific feedback and confirm areas of opportunity
Negative feedback alerts
Get notified of negative feedback as soon as possible with negative feedback alerts
Analyse insights and uncover new opportunities
Streamline reputation management for restaurants. Take action on insights that tell you how you’re doing, so you can optimise your business.
Benchmark analysis
Compare your reviews to regional averages and industry leaders with benchmark analysis
Keyword analysis
Search and identify all reviews that include specific terms of interest with keyword analysis
Sentiment analysis
Convert feedback into ratings with sentiment analysis in key categories like food, service, and value
“I love the ability to really dig into what our guests are saying about us, and then bring that back to the teams and say ‘wow, we’re doing a great job with this, and how can we nurture that within the restaurant, and really bring it out and bring it to life.”
Obadiah Ostergard, CEO
Left Bank Brasseries and LB Steak, Northern CA
Learn more about restaurant reputation management
Craft a stellar reputation with our restaurant reputation management tools, putting you in control of every guest’s experience. Dive into our related blog posts for expert tips on leveraging a restaurant feedback system to enhance your restaurant’s online presence and success.
Hospitality
9 steps to better restaurant reputation management
Here are the most important actions you can take to safeguard and enhance your reputation everywhere people are spreading the word about restaurants.
Operations
How to improve restaurant customer experience in 10 steps
Try these 10 strategies to improve the guest experience, and your reputation for superb service will soar.
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