New ways to keep your restaurant running smoothly

October 2024

New ways to attract guests and grow revenue

Sell tickets to Experiences that aren’t tied to tables, customise them to your restaurant brand, and modify bookings with ease—this month brings tools to help you attract guests and increase revenue.

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Key features:

• Ticketed Experiences
• Streamlined booking modifications

September 2024

Convert more diners with new tools and integrations

Upload your menu in minutes, never miss a booking again, and deliver even more personalised hospitality when you integrate OpenTable.

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Key features:

• AI voice integrations with PolyAI
• Easy menu upload and management
• Create guest lists based on spend and visit history (Pro only)

August 2024

Digital marketing campaigns enhancements to drive revenue

See more precise ROI from digital marketing campaigns, and tap into enhanced Access Rules.

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Key features:

• Clearer ROI results from digital marketing campaigns
• Enhanced Access Rules

July 2024

Simplify group management with new features

Create custom roles and permissions for your restaurants, manage reviews from one central hub, and recognise loyal guests.

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Key features:

• Custom roles and user permissions for Groups
• Reviews for Groups enhancements

June 2024

Get more leads with new Private Dining features

Grow your private dining business and save time with a streamlined home for managing your listings and a new way to capture leads.*

Key features:

• A new Private Dining tab

Interested in promoting your private dining space? Learn more

*99 €/ month add-on

May 2024

New ways to maximise return from your space

Never miss a revenue opportunity with new ways to fill seats and fine-tune your offerings across Experiences, Communications and standard bookings.

• Variable pricing for Experiences
• Tailored turn times for Experiences
• Customise SMS messages and when diners receive them*
• Bulk hide guest database tool**
• Customisable user permissions
• Charge modal for front of house

*Included with Pro (exclusions apply); €19/month for Core
**Available on Pro plan

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April 2024

Reach guests faster and help
reduce no-shows

Engage guests, fill seats, and help reduce no-shows with group-level email campaigns and more.

Key features:

• Group-level email campaigns
• Monetary rewards for email campaigns

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March 2024

More ways to integrate your tools and save time

OpenTable’s latest features help you run smoother shifts and take strain off your staff.

Key features:

• AI voice assistant, PolyAI
• Automated table statuses
• More POS integrations*

*Available exclusively to Core and Pro customers

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February 2024

Enhancement to help drive success

Unlock deeper guest insights with new automated tags that track what guests order and display conveniently in the guest profile.

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Key features:

• Enhanced automated guest tags*

*Available exclusively to Pro customers with select POS integrations

January 2024

New features to fuel efficiency

Provide better service to guests without adding extra tasks to your to-do list with Assisted Review Responses, expanded table statuses, and more.

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Key features:

• Assisted Review Responses*
• New detailed table status options

*Available exclusively on Pro, currently available in US only.

December 2023

New ways for your restaurant to shine

From a customisable reservation widget to a first-to-market TikTok integration that powers restaurant discovery (currently US only), OpenTable restaurants gained valuable tools to help them stand out during the holiday rush and beyond.

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Key features:

• Customisable reservation widget
• OpenTable deposits directly in Toast POS
• View reservation history on the web

October 2023

More control over how you pack your house

Maximise seatings automatically (and set controls when you want!) with Smart Assign, fill last-minute openings, and communicate more efficiently with guests.

Key features:

• Smart Assign settings for more control of seatings
• Notify Me
• Enhanced Access Rules

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August 2023

Powerful tools to personalise the guest experience

Strengthen guest relationships and elevate your hospitality with robust guest data and real-time insights.

Key features:

• 360 Guest Profiles
• Activity Streams
• New review management tools
• Customised terms and conditions

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June 2023

New ways to connect with guests before, during and after their visits

Fill more seats, fuel VIP hospitality, and drive more revenue with more ways to communicate with guests, including email campaigns and direct messages via SMS.

Key features:

• Automated 2-click email campaigns
• Premium direct messaging
• Enhanced Automated Tags
• All-in-one dashboard for managing reviews

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April 2023

Enhancements to improve ease of use

Easily set a monthly budget for Bonus Points campaigns, get discovered via new restaurant recommendations on ChatGPT, and more with OpenTable’s reliable, all-in-one platform.

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Key features:

• Monthly budget tools for Bonus Points campaigns
• More POS integrations

January 2023

A 12-course feast of new features

Recognise regulars at a glance, never miss a table touch, and maximise shifts for smoother operations.

Key features:

• Access Rules
• Real-time Guest Spend Alerts
• Automated Guest Tags
• Booking deposits
• Floor plan on iPhone
• Turn times by time period

Learn more