Simmer Huang 黃記煌

Review summary

1. P

   P

   London

   1 review

   1.0

   1 review

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   IF YOU HAVE A FOOD ALLERGY, AVOID THIS RESTAURANT! I’m horrified by my experience and feel compelled to warn others. From the moment we arrived, we were told there was a time limit on our table - not exactly a warm welcome. I brushed it off, but things quickly went downhill. We were handed a tablet to place our order with no guidance. Every time we needed help, the waiter rushed off, leaving us repeatedly calling him over just to confirm if a dish was vegetarian. We are strict vegetarians and ordered fresh tofu, yet we were served fish tofu. Unknowingly, we ate it, trusting the menu and our booking notes, which clearly stated our dietary restrictions. The staff’s response was defensive, dismissive, and unapologetic. They insisted we had ordered fish tofu, even though it wasn’t on the menu. When we pointed this out, they were confused, offering no explanation. What’s the point of a dietary preferences section if it’s ignored? This carelessness could be fatal for someone with a fish allergy. A mislabeled dish could trigger anaphylaxis, with severe consequences. The fact that no one acknowledged the seriousness of this mistake is appalling. To make it worse, Rayan, the staff member who took our order, never even apologised. Instead, he remained defensive. We unknowingly consumed something we are deeply against for religious and ethical reasons, and nothing can undo that. We can’t change what happened, but we can warn others. This level of negligence is unforgivable.
   

   Simmer Huang 黃記煌Responded 2 days ago

   Thank you for your comments. We will definitely review our staff training as the Buffet deal is strictly by Opentable reservations only. We have since updated our Weekend Brunch menu items onto Opentable booking system for customers to review the selection. Our weekend buffet also has its own menu selection on our ordering system as well. It appears this instruction might not have been correctly communicated to your party and hence you ordered our usual hotpot dining experience. However as such, it appears the Fish Tofu was a selection made by the customer at the time. We are sorry to hear about your experience and your comments will definitely be relayed to management for improvement.
   

   Is this helpful?

2. R

   Rachel

   Birmingham

   1 review

   4.0

   1 review

   Dined on 15 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 5

   Great atmosphere and friendly staff. Played good music with a variety of songs and they gave me a free rose for Valentine’s day :)
   

   • 

   Is this helpful?

3. A

   Andre

   London

   3 reviews

   5.0

   3 reviews

   Dined on 15 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent!!! Absolutely one one of my best food experiences!
   

   • 
   • 

   Is this helpful?

4. R

   Reginald

   London

   19 reviews

   3.0

   19 reviews

   Dined on 28 January 2025

   1. Overall 3
   2. Food 3
   3. Service 4
   4. Ambience 3

   Food was average if not a bit bland! I guess they are trying to be a bit different to the normal Chinese hotpot that’s ever so popular at the moment. Worth trying this simmering pot concept but not sure if I’ll rush back.
   

   Is this helpful?

5. A

   Ayesha

   London

   1 review

   5.0

   1 review

   Dined on 6 January 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food is always consistently good, i always go for the chicken simmer hotpot. I’ve bought friends and family here lots of times and they’ve all enjoyed it.
   

   Is this helpful?

6. M

   Muna

   London

   1 review

   4.0

   1 review

   Dined on 31 December 2024

   1. Overall 4
   2. Food 2
   3. Service 5
   4. Ambience 5

   we were inexperienced with how to order hotpot so the food was not the best, however the staff were extremely nice and it was a good place to eat environment wise
   

   Is this helpful?

7. C

   Courage

   Tampa

   45 reviews

   5.0

   45 reviews

   Dined on 21 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful dining experience, very delightful food, and great service all around!
   

   • 
   • 
   • 

   Is this helpful?

8. R

   Rachael

   London

   1 review

   5.0

   1 review

   Dined on 14 December 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Lovely place, lovely food, lovely people. Definitely recommend
   

   Is this helpful?

9. S

   Sinitta

   London

   1 review

   2.0

   1 review

   Dined on 13 December 2024

   1. Overall 2
   2. Food 3
   3. Service 1
   4. Ambience 3

   It was my first time with my daughters, we were taken to our seats and left. Nothing was explained and no one came back to our table. There was a barcode on the table to see the menu and order, it would have been nice if the waiter came over to us and explain the process, I had to call one over. When booking with open table I made a request as it was my daughter’s birthday, but that was ignored. Food was just ok, service poor. Overall 2/5
   

   Is this helpful?

10. E

    Elizabeth

    London

    1 review

    5.0

    1 review

    Dined on 13 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    Thank you for hosting our patt of 6 with our children. The gentleman at the bar was extremely accommodating, very patient, helpful and friendly. I forgot to get his name, but he was lovely! Food was tasty! Absolutely yummy and very filling! Very warm and hearty for a cold London afternoon! We will be back! Thanks again Kind regards,
    

    Is this helpful?