Roy's San Diego Waterfront

Review summary

1. S

   Steven

   Chicago

   117 reviews

   vip
   3.0

   117 reviews

   Dined today

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   The food at Roy’s was great. However the service was spotty. My martini was ordered “very dirty”, but was delivered without olive brine. I asked to add it, and was told that they would be happy to do so, but I did not get it until the entree arrived. We sat down to dirty knives. I had to ask the water service person for iced tea because we had not seen the server for several minutes. Had I seen the server earlier, we would have enjoyed ordering wine, but by then been were ordering dessert. All minor things, but you expect more from a restaurant where you are paying well over $150/person.
   

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2. B

   Betty

   Los Angeles

   9 reviews

   5.0

   9 reviews

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 4
   4. Ambience 5

   It’s the Christmas holiday. Lots of parties which probably accounted for the noise and slower service. Even so, love this restaurant!
   

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3. R

   Robert

   San Diego

   2 reviews

   4.0

   2 reviews

   Dined 1 day ago

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 4

   We enjoyed out dining experience at Roy’s . Our server Ralph, was very attentive and The food was delicious . The restaurant setting made for an enjoyable experience!
   

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4. S

   Steve

   San Diego

   61 reviews

   vip
   5.0

   61 reviews

   Dined 5 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   It was a very enjoyable experience. The wait staff were knowledgeable and friendly and very efficient. The bartender was excellent with her service and making the drinks. The food was was excellent. Everyone enjoyed their meal and raved about the dessert.
   

   Roy's San Diego WaterfrontResponded 5 days ago

   Mahalo, Steve! We hope to welcome you back soon!
   

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5. A

   Alexis

   Caribbean

   9 reviews

   vip
   3.0

   9 reviews

   Dined 6 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   Good food. Very, very slow service for a 5pm reservation. We didn’t make it out until 8pm even with rushing the waiter.
   

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6. J

   Julia

   Orlando

   7 reviews

   3.0

   7 reviews

   Dined 7 days ago

   1. Overall 3
   2. Food 2
   3. Service 2
   4. Ambience 4

   Awful waiting times, appetizers coming after main courses, wait time for an hour on Monday at 2pm and lame explanation from server
   

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7. R

   ROBERT

   New York City

   6 reviews

   vip
   1.0

   6 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 4

   Booked and sat down. After waiting 40 minutes for our food we were told we had to wait further 40 minutes. For the absurd prices they charge, this is really ridiculous. We left w/o eating
   

   Roy's San Diego WaterfrontResponded 5 days ago

   Aloha Robert, Thank you for sharing feedback from your recent visit. I am sorry to hear that your experience was anything but extraordinary. I would welcome the opportunity to make this right and have the Managing Partner reach out directly, if you could provide the best way to be reached. Mahalo, TIna N.
   

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8. L

   Laurence

   San Diego

   1 review

   3.0

   1 review

   Dined 7 days ago

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 3

   The menu was limited compared to the online version “adapted for the conference”. The food, hot soup and hot entree, all arrived together. It was rather good, but portions were very small. The cocktail never came and we had to ask for it after 10min. We had no knives and had to ask for one. It was never brought to us, so after 10min we just got up to take one from another unoccupied table. The noise level is very high and it is difficult to have business meetings.
   

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9. K

   Kalin

   Richmond

   2 reviews

   vip
   1.0

   2 reviews

   Dined 7 days ago

   1. Overall 1
   2. Food 3
   3. Service 1
   4. Ambience 3

   We waited 1.5 hours for our lunch and most of us ordered wedge salads. I understand that may have been because of staffing issues or other things out of our server’s control, but no one apologized or acknowledged the wait. Half of our party left before their food even got there because of the timing. I wouldn’t recommend a business lunch when you have a timeline and other events planned that day.
   

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10. B

    Bethany

    San Francisco

    1 review

    1.0

    1 review

    Dined 7 days ago

    1. Overall 1
    2. Food 3
    3. Service 1
    4. Ambience 3

    We had a reservation at 12:15pm, and ordered several appetizers for our meal shortly thereafter. As of 2pm when I had to leave, we still hadn’t received our food. A complete mess.
    

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