Rustico

Review summary

1. OT

   OpenTable Diner VIP

   Washington DC4 reviews

   3.0

   Dined on 7 March 2025

   1. Overall 3
   2. Food 5
   3. Service 1
   4. Ambience 5

   After taking our order and delivering our food, our server ignored us. Never refilled water until I asked him to after we’d been there 2 1/2 hours. Place wasn’t busy. Had to ask for check when we got to the three hour point.
   

   RusticoResponded 4 days ago

   Hi there! Thank you for sharing your feedback. We're sorry to hear that your experience didn't meet your expectations. We strive to provide attentive service to all our guests, and it seems we fell short during your visit. We appreciate you bringing this to our attention, and we'll be sure to address the issues with our team to improve moving forward. We hope you'll consider giving us another chance to provide a better experience. Sincerely, Rupal Kavi General Manager
   

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2. A

   Alyson VIP

   Washington DC133 reviews

   1.0

   Dined on 2 March 2025

   1. Overall 1
   2. Food 1
   3. Service 3
   4. Ambience 3

   I was very Disappointed this time around. This is normally my go to place. And I drive a distance as well. Every time I go I get the Fish And Chips. Usually it’s very good. Unfortunately not this time.
   

   RusticoResponded on 4 March 2025

   Hi Alyson, I’m so sorry to hear about your recent dining experience with us. We clearly fell below our standards on this occasion. It is always our goal to provide the best experience for our guests, and I’m truly sorry we let you down. I really hope you’ll give us the opportunity to make things right on your next visit. Please don’t hesitate to reach out if there’s anything I can do in the meantime. Sincerely, Niamh O'Donovan ~ Service Director
   

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3. H

   Heather

   Washington DC5 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Great menu. Wide selection of options. Service was prompt. Food delivered quickly and was fresh and delicious.
   

   RusticoResponded on 4 March 2025

   Hi Heather, Thank you so much for your kind words! It truly means the world to our team and is always so uplifting to receive positive feedback. We’re thrilled to know you had a great experience with us and can’t wait to welcome you back again soon. All my best, Niamh O'Donovan ~ Service Director
   

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4. b

   barbara VIP

   Washington DC57 reviews

   5.0

   Dined on 1 March 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   We’ve been to Rustic co many times and love it. This time started off differently. We had a reservation and the host was one of the rudest people we have ever been greeted by. He barked out where to stand, barked out to follow him to a table and when being seated we thanked him twice he never acknowledged nor says d ‘you’re welcome’. Certainly didn’t start things off well;,but, our waiter was delightful, welcoming and helpful, the food was terrific and we were glad we didn’t let the start ruin our evening. The host working 7 pm on Fri 2/28 was either having a bad evening or was not suited for the role.
   

   RusticoResponded on 4 March 2025

   Hi Barbara, I’m so sorry to hear about your experience with us last Friday. Thank you for bringing this to our attention. This is definitely not the kind of experience we want for any of our guests. We always aim to make sure everyone feels special, and it’s clear we missed the mark this time. We value your feedback and are committed to making things right. I hope you’ll give us another chance to provide the warm and welcoming experience you deserve. Warm regards, Niamh O'Donovan ~ Service Director
   

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5. I

   Ian

   Baltimore1 review

   4.0

   Dined on 15 February 2025

   1. Overall 4
   2. Food 3
   3. Service 4
   4. Ambience 4

   Rustico had a great atmosphere but the food was just ok. Nothing was bad and they got our order correct, so I can't complain. But for the cost, we were disappointed about how ordinary everything was and how small the portions were.
   

   RusticoResponded on 16 February 2025

   Hi Ian! Thank you for your feedback! We’re glad you enjoyed the atmosphere. We’re sorry to hear about the food not meeting expectations. We’ll address this with our team. We hope to welcome you back soon for a better experience! Sincerely, Rupal Kavi General Manager
   

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6. C

   Chelcey

   Washington DC1 review

   5.0

   Dined on 14 February 2025

   1. Overall 5
   2. Food 4
   3. Service 5
   4. Ambience 3

   It was a bit dark but overall great food and wonderful experience with our family.
   

   RusticoResponded on 18 February 2025

   Hi Chelcey! Thank you so much for your kind review! We're thrilled to hear you had a great experience with your family and enjoyed the food. We appreciate your feedback about the lighting and will definitely keep it in mind for the future. We hope to welcome you back again soon! Cheers, Rupal Kavi General Manager
   

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7. s

   steve

   Washington DC42 reviews

   4.0

   Dined on 14 February 2025

   1. Overall 4
   2. Food 4
   3. Service 4
   4. Ambience 4

   Nice neighborhood place. Good food and good value Good beer selection.
   

   RusticoResponded on 16 February 2025

   Hi Mark! Thank you so much for the review! Please let us know if there is anything we can do to improve your experience. Hope to see you again soon! Cheers, Rupal Kavi General Manager
   

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8. J

   Jaimie

   Washington DC23 reviews

   5.0

   Dined on 2 February 2025

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 4

   What great food. Amazing portions for restaurant week.
   

   RusticoResponded on 3 February 2025

   Hi Jaimie! Thank you so much! We're thrilled you enjoyed the food and portions during Restaurant Week. Hope to see you again soon! Best regards, Rupal Kavi General Manager
   

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9. J

   Jennie

   Washington DC3 reviews

   4.0

   Dined on 2 February 2025

   1. Overall 4
   2. Food 4
   3. Service 5
   4. Ambience 4

   We visited Rustico for brunch during Alexandria Restaurant Week. Service was really great. The food was tasty, and the drinks were nice. I got a Bloody Mary, Espresso Martini, risotto tots, French Toast, and brownie sundae. The portions were generous and filling. My Bloody Mary was pretty plain, but the martini was really nice. I enjoyed all of my food. My friend got a beer, the cauliflower appetizer, chicken & waffles, and the cinnamon donuts. They found the beer to be a little bit dull, as well as the cauliflower. They enjoyed it, along with the rest of their meal, but felt that dish was lacking. Overall, we had a really nice meal and really enjoyed ourselves! I’ll keep ordering from here and will make sure I visit in person more often!
   

   RusticoResponded on 3 February 2025

   Hi Jennie! Thank you for joining us during Alexandria Restaurant Week! We're so glad to hear you enjoyed the service, food, and drinks. We appreciate your feedback on the Bloody Mary and cauliflower, and we'll definitely take it into consideration. We can't wait to see you again soon—whether in person or for another order! Sincerely, Rupal Kavi General Manager
   

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10. D

    Denise

    Washington DC13 reviews

    4.0

    Dined on 1 February 2025

    1. Overall 4
    2. Food 5
    3. Service 5
    4. Ambience 4

    Grand-daughter and Grandma date night. Great Pizza and Service! Thanks Rustico!
    

    RusticoResponded on 3 February 2025

    Hi Denise! Thanks for sharing your date night with us! Glad you enjoyed the pizza and service. Hope to see you again soon! Cheers, Rupal Kavi General Manager
    

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