Ruth's Chris Steak House - Austin

Review summary

1. A

   Amy

   Austin

   2 reviews

   2.0

   2 reviews

   Dined 1 day ago

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 2

   Ruths Chris isn’t what it once was. Everything, and I mean everything was sub-par given what we paid to eat. Service needs to be kicked up - way up. The staff just don’t cut it. We checked in and were sitting at a table close to the bar. When our table was ready, the lady starts yelling out my name. She should have walked over to us. It was ridiculous and embarrassing. The server rambled and would go missing. Somebody else picked up our appetizer plate, but didn’t take the other used dishes, glasses. The first bite of steak was gritty - literally. The shrimp were long and narrow - not very “meaty”. They ran out of mashed potatoes - a steak house running out of mashed potatoes…..hmmm. The wine was delicious! We paid $560 for three people (one a teenager). Won’t be going back.
   

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2. OT

   OpenTable Diner

   San Antonio

   5 reviews

   5.0

   5 reviews

   Dined on 14 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   As always, food and service were top notch! I have never been disappointed here. Every experience has been great!
   

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3. M

   Mark

   Chicago

   60 reviews

   vip
   4.0

   60 reviews

   Dined on 13 November 2024

   1. Overall 4
   2. Food 4
   3. Service 2
   4. Ambience 3

   Usual great food quality from a Ruth's Chris. This time, the service was not that great for a not too busy Tuesday night. And bar was apparently out of stock of a nubmer of selections.
   

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4. j

   jerral

   Austin

   3 reviews

   5.0

   3 reviews

   Dined on 9 November 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Always a great dining experience with the family.
   

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5. A

   Adrian

   San Antonio

   8 reviews

   vip
   2.0

   8 reviews

   Dined on 29 October 2024

   1. Overall 2
   2. Food 3
   3. Service 3
   4. Ambience 4

   The smallest 11 ounce Steak we have ever experienced!!.... had to verify with Bar Tender that it truly was an 11 ounce steak!!... : ( No complementary Dessert even though we were celebrating a Birthday and made it Clear with the Host when she seated us... : ( What a clear difference when dining at an Austin Ruth Chris location as opposed to a San Antonio Ruth Chris Location.
   

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6. D

   Dom

   Buckinghamshire

   1 review

   5.0

   1 review

   Dined on 26 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 3

   Anna’s service was amazing - and the steaks were some of the best we have had!
   

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7. R

   Robert

   Denver

   16 reviews

   vip
   5.0

   16 reviews

   Dined on 22 October 2024

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Kyle did a great job. Food was delicious as always.
   

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8. D

   Doug

   Dallas

   53 reviews

   vip
   3.0

   53 reviews

   Dined on 19 October 2024

   1. Overall 3
   2. Food 4
   3. Service 2
   4. Ambience 4

   We had a 7:30 reservation for 12 people . The first server seemed a bit agitated , but we got a new server as they told us our other server was going to be used in another area . Okay that’s fine , but wouldn’t you know the plan when you have a small private room for 12 as a reservation ? The service started okay , as the meal proceeded the service slowly got worse . Salads missing from delivery from others etc. meals came out some wrong , asked for butterfly , not, steaks not cooked correctly. Not all sides items delivered . Literally appetizer plates still out when me came , table not serviced well at all . Our meal was three hours long at least one hour longer than it should have been . Just waiting for the check was 20 minutes . Overall understaffed and no attention from management
   

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9. P

   Peter

   Düsseldorf

   7 reviews

   4.0

   7 reviews

   Dined on 17 October 2024

   1. Overall 4
   2. Food 5
   3. Service 5
   4. Ambience 3

   Perfekter Service, hervorragende Vorspeise, auf den Punkt gebratenes Steak und zum Abschluss eine Creme Brulee vom Feinsten … absolut perfekt.
   

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10. B

    Becca

    Austin

    1 review

    4.0

    1 review

    Dined on 13 October 2024

    1. Overall 4
    2. Food 5
    3. Service 3
    4. Ambience 5

    I have always loved Ruth’s Chris the food is always fabulous. A little upset with our server. He was not attentive. Lots of errors in requests. He also brought out espresso with no spoon or saucer he seemed pre occupied. No manager introduction. Thank goodness TYE food is always top notch!
    

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