Ruth's Chris Steak House - Edmonton

Review summary

1. N

   Noha

   Edmonton

   1 review

   1.0

   1 review

   Dined 1 day ago

   1. Overall 1
   2. Food 1
   3. Service 1
   4. Ambience 1

   If I could rate this location 0 stars, I would. I have never experienced such distasteful, unprofessional & rude staff at a restaurant in my life let alone from a restaurant that’s as highly rated as this. We specifically reserved a table for 2 to celebrate my birthday. I’ve heard nothing but great things about Ruth’s Chris & was so excited to try it out. Upon arriving a couple minutes early to our reservation, we were told that our table wasn’t ready. That’s alright, it happens from time to time. What wasn’t alright was how we were treated the second we arrived. We were told that we could wait at the bar for our table. My husband & I don’t drink but agreed as we figured it wouldn’t take more than 5-10 minutes to be seated at a table that we reserved ahead of time with a credit card on file to be charged if we did not show up to our reservation. 35+ minutes went by & not a single person checked in one us other than the bartender who was quite frankly even more upset than we were over this entire situation. We decided to leave as so much time has gone past. Once we got back to the front, we told the front staff that we were incredibly disappointed with the wait time & their lack of service (not checking up on us, not letting us know what’s happening, etc.) & that we wanted to leave. We were very polite & explained how we felt. They were so dismissive & barely said anything. No apology, no suggestions on how they can rectify this situation, no customer service, nothing. Nothing but attitude from the ladies while who I assume was the manager just stood there refusing to look at us or speak to us. As someone who has grown up within the restaurant business & has years of management experience, I genuinely am SHOCKED at our experience at Ruth’s Chris. I don’t doubt that the food is phenomenal so it would have been nice to have been seated at a table to actually try it. I highly urge the owner to review camera footage between 7:25pm-8:10pm on December 20/2024.
   

   Ruth's Chris Steak House - EdmontonResponded 1 day ago

   Dear Noha, I’m truly sorry to hear about your experience at our restaurant, especially on such a special occasion. It’s clear that we fell short in providing the level of service you deserve. I appreciate your feedback regarding the wait and the staff’s response; I will ensure this is addressed. I attempted to reach out to you directly but have not heard back as of yet. If you’re open to it, please contact us at 780-990-0123. We’d like the chance to make things right. Chris Lidstone GM
   

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2. P

   Patt

   Edmonton

   1 review

   5.0

   1 review

   Dined 1 day ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Our dining experience was nothing but great. Great service & well prepared, delicious meals. Our server , Don was friendly, readily available for whatever needs required. I would highly recommend this establishment.
   

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3. A

   Adriene

   Edmonton

   2 reviews

   5.0

   2 reviews

   Dined 2 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Had an amazing meal, service was outstanding and the atmosphere was perfect to spend a few hours celebrating a birthday.
   

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4. F

   Francis

   VIP

   Saskatoon

   15 reviews

   5.0

   15 reviews

   Dined 3 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Excellent experience will be back soon. Service outstanding Food exquisite. One of our favourite restaurants.
   

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5. G

   Greg

   Edmonton

   2 reviews

   3.0

   2 reviews

   Dined 3 days ago

   1. Overall 3
   2. Food 5
   3. Service 5
   4. Ambience 5

   If I could say one thing that was not positive, it was the amount of people who visited our table and interrupted our conversations. 4 different sets of people I would say about 8 times in 1.5 hours
   

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6. B

   Brian

   Vancouver

   4 reviews

   5.0

   4 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Wonderful night, amazing food, amazing server, Penelope, she remembered us from last year , excellent service
   

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7. K

   Kevin

   Edmonton

   2 reviews

   5.0

   2 reviews

   Dined 6 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Perfect evening Penelope was an incredible server
   

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8. G

   Greg

   Vancouver

   1 review

   5.0

   1 review

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   The food was perfect service was very knowledgeable on gluten free will definitely go back
   

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9. C

   Cheryl

   Edmonton

   7 reviews

   5.0

   7 reviews

   Dined 7 days ago

   1. Overall 5
   2. Food 5
   3. Service 5
   4. Ambience 5

   Other than trouble finding parking due to all of the Christmas venues in the area, our experience was a 10/10. Service was great, food was fantastic. I tried the sea bass off of the feature menu and it was heavenly. Management was very attentive and made sure everything was perfect for us. We will definitely be back.
   

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10. M

    Michael

    Edmonton

    2 reviews

    5.0

    2 reviews

    Dined on 14 December 2024

    1. Overall 5
    2. Food 5
    3. Service 5
    4. Ambience 5

    An oustanding dining experience. Generous portions. Five-star dining. Cooked to perfection. Staff friendly and attentive.
    

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